SIDRA QURESHI

Cosmetology, Esthetics, Makeup Artistry, Salon & Spa Operations, Team Lead, Client/Customer Service Expert

**** **** ****** *.*

Edmonton, AB

aduj0w@r.postjobfree.com 780-***-****

CAREER OBJECTIVE

Driven, skilled and highly motivated Cosmetology, Esthetics, Makeup Artistry, Salon & Spa Operations, Client/Customer Service professional with progressively combined and proven experience in a broad spectrum of dynamic areas. Actively seeking a full-time position with your company in the realm of my expertise and broad experience. I aspire to help your organization attain its goals by using my robust organizational skills, genuine passion for professional excellence, highly refined time management abilities and dynamic results-driven work ethic in fast paced multidisciplinary independent or team client-centric environments

CORE COMPETENCIES & SKILLS

● Makeup Artistry, Barbering, Business Analysis, Strategic Planning, Customer Service, B2C

● Skincare, Laser Microdermabrasion, Esthetics Functions, Cosmetics and Salon Operations

● Spa Management, Hair Styling & Coloring, Body/Face Waxing, Facials, Skin Treatments, QA

● Chemical Peels, Inventory Functions, Regulatory Compliance, Safety, Research, Leadership

● Budgeting, Costing, Estimation, Vendor Management, Business Development, Revenue Growth

● Sales and Marketing, Training, CRM, Transaction Processing, Retail Operations, MIS, B2B

● Client Management, Process Planning, Forecasting, Coaching, Operations, Project Coordination CAREER HIGHLIGHTS

● Highly developed and proven creative, operational and results-driven abilities

● Refined leadership, negotiating and management skills empowered through years of experience

● Diligent and professionally cemented attention to detail in building client relationship skills, intricate ability to think outside the box

● Strong eye for identifying and resolving problems with viable solutions, inspiring leadership and building trust amongst fellow team members

● Meticulous and results-driven work ethic, whilst implementing strong developmental strategies at the workplace for cementing productivity and results

● Strong functional knowledge and proficiency in MS Word, Excel, Outlook, Access, Project, PowerPoint, Windows OS, Data Entry

WORK EXPERIENCE

MORPHE COSMETICS

Full Time Key-Holder

January 2021 - Present

● Coordinated and monitored processes, tasks and functional procedures diligently by following organizational protocols as needed

● Effectively attended and provided feedback in our management meeting, ensured moving items around in the store if items are sold out

● Worked towards building a higher average dollar spent per customer

● Maintained quality service by following company policy and procedures

● Created strong relationships and viable connections with vendors and dealers

● Contributed to team effort by accomplishing productivity goals, targets and team objectives

● Assisted in effective development of policies and operating procedures to facilitate functional elements and ascertained goals

Achievements Snapshot

● Attended regular operational meetings to address any operating problems that arise, whilst formulating strategies and tasks to ensure effective resolution

● Utilized critical thinking and expert communication to solve problems during irregular situations MORPHE COSMETICS

Seasonal Key-Holder (P/T)

August 2020-2021

● Attained the organizational goals and expectations by continual learning, application of procedures and tasks, as well as meeting or exceeding company needs with genuine passion

● Opened and closed the store as key holder, counting safe, loading the till and ensuring all other opening/closing duties from inventory/merchandising to shelving and stock is completed on time

● Established a strong premise for maintaining satisfactory throughput whilst ensuring that the unique needs of the department are met in a timely, diligent and empathetic fashion

● Evaluated and analyzed relevant work functions for various situations in a proactive manner, whilst ensuring adherence to compliance per company guidelines

● Routinely ensured employees are clocking in and clocking out on time, while managing the floor on busy peak season

Achievements Snapshot

● Increased quality and efficiency through the continual application of robust and strong work ethic

● Exceeded targets, team goals and overall organizational objectives with strong drive and focus

● Developed strong functional and operational knowledge throughout the process in a professional and conducive manner

MORPHE COSMETICS

Beauty Artist

May 2019 - October 2020

● Attained high productivity while working within tight timelines whilst being highly flexible, organized and prioritizing workload effectively and efficiently in a timely manner

● Routinely handled customers, shade matched, achieved daily and weekly sales goals, showed customers how to use products, helped them find what suits their needs

● Recommend products and latest promotions to customers, while being courteous and providing efficient, knowledgeable service to clients

● Coordinated and managed multiple projects that support Operational Excellence

● Implemented and ensured compliance with all operating procedures, processes and policies

● Coordinated routine communications with clients, staff, internal departments, contractors in an empathetic, efficient and timely manner

Achievements Snapshot

● Resolved complex issues by determining the needs of the clients and offering favorable solutions

● Maintained contact and followed up on problems that required special handling

● Researched and responded to client inquiries and explained transactions to their satisfaction PRIOR WORK HISTORY

● Esthetician - Blossom Salon & Spa (October 2018 - May 2019)

● Keyholder - Front Desk Receptionist - Eveline Charles Salon/Spas MD (Mar 2018 - June 2018)

● Hairstylist - Eveline Charles Salon & Spa's - Edmonton, AB (March 2016 - 2017) EDUCATION AND TRAINING

● Eveline Charles Academy

Advanced Esthetics Program Certificate (Feb 2018)

Advanced Skincare, Laser Microdermabrasion Certificate (Feb 2018)

Makeup Artistry Level 2 Certificate (Feb 2018)

Makeup Artistry Level 1 Certificate (Nov 2016)

Hairstyling & Barbering Diploma (Nov 2016)

KEY PERSONAL STRENGTHS

● Highly developed and strong interpersonal skills, effective individualistic communication and coordination abilities within a dynamic and fast paced team environment

● Proven abilities in building and maintaining relationships with people in a proactive manner

● Successfully able to record, remember, and verbally communicate detailed information

● Robust and highly efficient problem solving, analytical and troubleshooting skills

● Meticulously organized and detail oriented, able to produce quality work under high pressure and time-sensitive scenarios or conditions

● Able to meet deadlines consistently through a proven track record of superb time management skills, cost effective approaches to operational functions and overall robust style of work REFERENCES AVAILABLE UPON REQUEST

Contact this candidate