BHARTI KUMAR

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PROFESSIONAL SUMMARY

Business Analyst with 8+ years of experience, specialization on requirement elicitation and implementing final solution through customer acceptance.

Experience in implementation of the Software Development Life Cycle (SDLC) using various methodologies and frameworks such as Waterfall, Hybrid, Scrum, Scaled Agile Framework (SAFe), Kanban and XP.

Excellent knowledge in working in various domains such as Telecom and Finance/ Banking. Extensively involved in delivering and deploying high-quality software in large and medium scale projects.

Proven expertise in managing and solving complex business problems using analytical, problem solving and communication skills

Experience in creating Test artifacts such as Test Plan, Test Scenario and Test Cases.

Performed Functional Testing and collaborated to perform Regression and Load Testing. Set up the environment for UAT, facilitated UAT Sessions and also proficient with UAT Cycle.

Worked extensively in Payments and Retail Systems in the Banking Domain within Financial Services.

Facilitating teams’ transition from traditional software development approach to CI/CD, so that high-quality functionality can be rapidly deployed into production.

Experience in Capital Market products, Fixed Income trading systems, Equity trading, Portfolio Management, Credit Derivatives, Asset Management, Hedge Funds, Mutual Funds, Risk Measures and Financial Risk Management.

Assisted Product Owners in developing User Stories based on INVEST criteria and prioritizing them using Moscow and Kano techniques.

Participated in Scrum and SAFe ceremonies: Sprint Planning, Daily Scrum, Sprint Review Sprint Retrospective, PI planning, Iteration Planning, Team Backlog Refinement, Daily Stand Up, Iteration Review and Iteration Retrospective.

Self-starter, Pro-active, Flexible, can-do attitude with an ability to adapt to any environment.

Excellent communication and customer interaction skills.

Excellent with SOPs/KTs to make my team understands in a step-by-step approach.

Helped the client for the transformation from the banks legacy payments processing engine with the Global Pay plus (GPP) engine.

Experience with various Software Development Lifecycle (SDLC) methodologies such as Waterfall, Scrum, SAFe, Hybrid and Kanban.

Expert in eliciting requirements by conducting and facilitating Interviews, Requirements Workshops, Brainstorming sessions, Document Analysis, and other techniques as necessary with Business and Technical teams.

Experience in performing Risk Analysis, GAP analysis, Root Cause Analysis, Cost-Benefit Analysis, SWOT Analysis, Impact Analysis, and other Analysis Techniques as needed.

Experienced in converting Business requirements to Technical Requirements and creating System Requirements Specification.

Prioritized business requirements with users and documenting business requirements.

Worked as a liaison between Stakeholders, Technical Team and Subject Matter Experts to elicit, analyze, communicate, validate, and verified the requirements for complex changes to current business processes, policies and information systems and the development of new business processes, policies, and information systems.

Experienced in creating UML Diagrams to provide a better understanding of the process flow of the organization. Upgrading existing Credit Cards Vision Plus application by incorporating new functional changes introduced by MasterCard Visa network.

Developed UML Diagrams like Activity Flow, Sequential Flow, Class Diagram, Swim lane diagrams, and E-R Diagram.

Experienced in Writing Technical User Stories and creating Requirements Traceability Matrix.

Experience in validating resource requirements and develop cost estimate models.

Proficient in SQL Queries to extract data.

Create an As - Is and To-Be business process flows to ensure that the implemented business process and supporting software needs.

Review the UI Artifacts and works with the creative team in the development of web-based applications.

Experience in relationship building with cross-functional teams to deliver results through excellent partnership, communication, and negotiating skills.

PROFESSIONAL EXPERIENCE

CODE BUCKET IT SOLUTIONS.

CLIENT – ASSURANT Oct 2019 - Present

Business Analyst

Conducted the JAD Session, to clarify the Technical User story to the team.

Proactive in setting up a call with Business Team, Development Team, and other impacted teams to resolve the issues pronto, and come up with better alternatives.

Hosted regular meetings with Sales, Finance, Marketing and Customer Support depts, redefined their process flow and identified needs.

Collaborated with BSA Compliance Officers and Risk Management to generate reports for all the trades which are screened in Front Office to comply with KYC/AML procedures.

Analyze business requirements and document them appropriately in the form of user stories in Jira.

Responsible for creating a Systematic process flow for efficiency.

Has deep Functional experience in various Payments processing systems including Fundtech GPP and Banks Legacy systems.

Responsible for keeping teams within the scope of the project and completing the milestones on time.

Identified UI requirement, created Wireframes using MS Visio.

Tracking of Upstream and Downstream dependencies progress, and making sure my team is receiving the committed work from them to avoid any blocker.

Excellent communication and negotiation skills.

Provided mortgage warehouse finance, brokered mortgage assets, offered syndicated corporate loans and designing customized derivatives for mortgage originators.

Responsible for the design and development of IT System.

Worked extensively in Payments and Retail Systems in the Banking Domain within Financial Services.

Acts as liaison between the customer and the IT organization to supply technical solutions to meet user needs.

Organized and lead a small team to resolve complex business problems.

Responsible for end to end support for state farm enterprise credit cards product: Visa, MasterCard, Amex and Discover .

Provided trade support to the Fixed Income trading desks for various products including Interest Rate Swaps, Credit Default Swaps, Treasury Trades, and other Money Market products and OTC Derivatives.

Mapping the Payments engine with Confidential ’s High-performance Banking for Payments.

Analyzes customer operations to understand requirements and determine opportunities to streamline processes.

Translate high-level customer requirements into functional specifications for the IT organization.

Created use-case scenarios and storyboards in MS Word and MS PowerPoint for better visualization of the application and managed them using Rational Requisite Pro.

Identifies data sources, constructs data decomposition diagrams, provides data flow diagrams, and documents processes.

Worked on multi-system complex integration projects, meets the scheduled deadlines, and resolve problems without impacting schedules or the projects.

Understand technology trends and uses this expertise to develop customer solutions.

Wrote SQL commands and procedures, to check for newly provisioned Mortgage and credit data for consistency and updated invalid fields with proper value.

Develop design and functional specifications, produces project related deliverables, and assists in post-implementation support and system enhancements.

Worked extensively in Payments and Retail Systems in the Banking Domain within Financial Services.

Transforming Bank’s Legacy payments processing engine into an Industry standard payments processing system.

Responsible for compiling and synthesizing information concerning technology processes or systems.

Created technical and marketing documentation for Anti-Money Laundering software and Fraud Risk Software

Implemented Front End to a Fixed Income Derivatives Trading System, including trade blotter and interfaces to risk management, accounting, and middle and back office.

Participated in gathering requirements for the integration of various credit cards functionalities like account boarding, payment processing, collections and write-off.

Keep track of the project backlog and make sure all the projects on track within the given timelines.

Participate in UAT validation make sure all the changes are as per the business requirements.

Real time Micro services development experience using Cloud based DevOps solutions like AWS

Facilitated the Enterprise Release, Minor Releases, Break Fix Releases, and also participated in the Release Planning.

Keeping track of the Production Defects, making sure they are fixed as soon as possible and ready for the Next Release.

JANA SMALL FINANCE BANK

CLIENT-ACCENTURE Apr 2016– Sep 2019

Business Analyst

Involved in Preparing BRD after gathering the business requirements from the business users using elicitation techniques such as Brainstorming, Focus Groups, Document Analysis, Observation, and Interviews.

Prepared and analyzed AS-IS and TO-BE in the existing architecture and performed Gap Analysis.

Helped the client for the transformation from the banks legacy payments processing engine with the Global Pay plus (GPP) engine.

Gathered business requirements through Interviews, Surveys, and Document Analysis and UI User Interface of the existing legacy application.

Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, Data Flow Diagrams, according to the UML methodology using MS Visio.

Acted as a liaison between business users and system development team during the development process.

Developed and maintained the project plan using SharePoint.

Extensive experience in the field of Business Analysis, Risk Analysis, Software Validations in Banking projects, multi-tier, and web-based application for various horizontal and vertical industries.

Follow up with the end-users and developers for user satisfaction.

Performed Customer Due Diligence, KYC, Risk Rating, investment screening and selection, for the private client group, as per bank's Compliance and AML guidelines

Understood Fixed Income, Bonds and Bond Trading Cycle, Equities and Equity Trade Cycle, Derivatives (Options and Futures), Portfolio Management, Wealth Management, and Sales and Marketing.

Conducted market research and analysis in Capital Markets consisting of Stock Market and Bond Market

Prepared for GAP Analysis; identified and documented improving areas to meet capital requirement regulations.

Monitored and supported Securities Trading, Order Processing, Customer Portfolio, KYC Know Your Customer, Credit Risk and other on-line Banking systems.

Involved in weekly meetings with the development team to resolve the technical issue.

Worked with the Quality Assurance team to create Test Plan and Test Cases and conduct unit, integration, and system testing.

Involved in different phases of Test effort like Smoke/Sanity Testing, Functional Testing, Regression Testing and UAT

Assisted the UI/UX team in Designing Service Oriented Architecture for enhancing the project.

HDFC, Chennai, India Mar-2014-march-2016

Business Analyst

Developed an easy-to-use system with the ability to make secure funds transfers directly from a customer's account to a third party

Performed a research on latest EFT trends in the global market.

Assisted operations team in developing content and training materials in the form of a usable and search-able knowledge database

Participated in data analysis for verification purposes using SQL queries, views and procedures.

Tested solution and coordinated user acceptance testing, ensuring that solution performs to expectations and meets all requirements for accuracy, clarity and ease of use.

Performed Back end testing, Database table manipulation using SQL.

Interviewed client’s/business partners, defined functional and non-functional requirements, and captured them in Requisite Pro.

Gathered requirements by conducting extensive user interviews and surveys among stakeholders and end users of the application.

Responsible for completion of Business Requirements utilizing agile methodology and document product requirements and project plans on the JIRA.

Validated the requirements gathered for effectiveness and usability and ensured if they are convertible into business and functional requirements.

Expertise in writing Business Requirement Document (BRD) & System Requirement Specification (SRS).

Development and Pre-validation specifications.

Developed high level design of new processes and graphically presented them along with text-based requirements to IT management

Conducted JAD sessions to refine prototypes, prioritize and time-box use cases

Functioned as the primary liaison between the project team, operations team and other technical areas throughout the project

EDUCATION & CERTIFICATION

Masters of business administration from XISS University, Ranchi, India

ECBA certified (IIBA)

Certified in Scrum Master (CSM)

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