Julieann Rossi

Margate, Florida *****

aduj0j@r.postjobfree.com 954-***-****

Office Operations Manager

Creative, detail-oriented administrator, with extensive experience in daily operations and systems management that keep the office running seamlessly. At the forefront in student relations, application processing, and proctoring. A proven problem solver who achieves both customer satisfaction and company goals, by always remaining proactive and result focused.

PROFESSIONAL STRENGTHS

MS Office: Outlook Word, Excel,

Excellent Verbal Communication Skills

Excellent Office Operation Management Skills

Excellent Organizational / Prioritization Skills

Productive at balancing multiple positions

Strong customer service skills

Inventory management experience

Executive level security clearance / key holder

Dependable

Detail and Result Oriented

Hardworking

Independent

Resourceful

Team Player

Available Immediately

PROFESSIONAL EXPERIENCE

Sea School Ft. Lauderdale, Fl – July 2014 to December 2022 Office Manager

Entrusted with exclusive responsibility of all cash and credit card sales, deposits, and reconciliations First point of contact with all Ft. Lauderdale students Responsible for all customer service – in person, telephone, zoom and online Scheduling manager for all standard and advance level classes Direct liaison with Coast Guard of Florida

Managed all vendor relations to maintain and negotiate supply chain needs Responsible for inventory and purchasing

Assisted in payroll processing

Direct support to two executive directors and company owner Home Depot Corporation, Inc. Ft. Lauderdale, FL - August 2011 to July 2014 Call Center Associate

Responsible for customer relationship retention and problem solving Schedule appointments for captive product sales installation Responsible for communicating product information from the website to the in store customer Assistant PIC supervisor as needed

Sun Sentinel, Inc. Ft. Lauderdale, Fl - April 1987 to April 2011 Manager / Supervisor for Office Services, Copy Center and Internal Print Shop Supervisor to seven associates

Managed all document needs for all levels and departments of production Managed multilevel inventory including needs for internal, external and vendors Responsible for dispatch, use and maintenance of fleet of vehicles Responsible for productivity and expense reports to two department managers and director of HR Experience with all levels of machinery to service a fully functional national print newsroom 6 Recognitions Awards – 2 Director Awards / 4 Pride Quality Awards – during tenure