Sharon Istenes

Pittsburgh, PA *****

aduj0g@r.postjobfree.com

+1-412-***-****

Work Experience

Caretaker

Family member - Pittsburgh, PA

February 2016 to Present

Taking care of a very ill family member. I am now trying to work again. Server/Bartender

Comfort Inn Ridc park

August 2016 to January 2018

Server/Bartender

Culture Restaurant

January 2010 to September 2016

Office Manager, Server, Bartender,Trainer

Peter Allan's Italian - Pittsburgh, PA

February 2013 to May 2015

Payroll, account receivables and payables. QuickBooks and other software related to accounting. Reconciliation of all accounts .

Server, Bartender, and Trainer

F.Tambellini's - Pittsburgh, PA

January 2010 to February 2013

Serving and Bartending duties. Several repetitive customers and requests. Operations Manager

Burlington Stores - Pittsburgh, PA

September 2003 to September 2005

Management of store and staff. Payroll, Workbrain, Cash handling, receiving merchandise management. Troubleshooting of all equipment.

Front End Manager

Phar-Mor - Pittsburgh, PA

June 1994 to September 2003

Cash handling, management of staff, loss prevention, Customer Service. Brought cash shortages down almost 90% in a fiscal period.

Education

Diploma

Shaler Area High School

Skills

• Accounts Payable (10+ years)

• Bartending (8 years)

• Retail Management (10+ years)

• Cash Management (10+ years)

• High volume Server

• Accounts Payable (3 years)

• Customer Service

• POS

• Sales

• Server

• fast learner

• QuickBooks

• Accounting

• Office Management

• Accounts Receivable

• Account Reconciliation

• Office Management

• Store Management Experience

• Software Troubleshooting

• General Ledger Accounting

• Journal Entries

• Bank Reconciliation

• Help Desk

• Restaurant experience

Assessments

Bartending — Highly Proficient

April 2019

Understanding, pouring, and mixing drink orders.

Full results: Highly Proficient

Customer Service Fit — Proficient

July 2019

Assesses personality traits that result in high-quality customer service. Full results: Proficient

Management & Leadership Skills: Impact & Influence — Proficient June 2020

Choosing the most effective strategy to inspire and influence others to meet business objectives. Full results: Proficient

Cashier Skills — Proficient

June 2020

Counting cash, processing transactions, following written procedures, and attending to details. Full results: Proficient

Food Service: Customer Situations — Highly Proficient October 2020

Ensuring customer satisfaction, prioritizing tasks, and suggesting products in a food service setting Full results: Highly Proficient

Food service: Customer situations — Expert

July 2021

Ensuring customer satisfaction and prioritizing tasks in a food service setting Full results: Expert

Customer service fit — Highly Proficient

April 2021

Measures the traits that are important for success for customer service roles Full results: Highly Proficient

Customer focus & orientation — Proficient

July 2021

Responding to customer situations with sensitivity Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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