Administrative Assistant Front Desk
Resume:
KARINA RABANAL ARROJO
Phone number :511-***-****
Cellphone :+51-999******
ID :41689136
Email :**************@*****.***
Home Address :Jirón Los Cóndores 321 Urbanización San José Bellavista Callao
I am a responsible and honest person who wants to do a good job within your company, I also pay attention and learn quickly. I have experience in administrative, operational and commercial tasks, customer service, reception and I speak fluent English. EDUCATION:
University of San Martín de Porres
Professional School of Tourism and Hospitality
Bachelor’s Degree on Tourism and Hospitality
Surquillo - Lima
2001 – 2006
San Antonio IHM School
Primary and High School
Bellavista – Callao
1990 – 2000
WORKSHOPS - COURSES
USMP - Universidad de San Martín de Porres
Protocolo y Ceremonial para Eventos
Junio 2022
CONECTA EMPLEO-Fundación Telefónica Movistar
Office Intermediate Level (Excel, Word, Power Point) December 2021
The Power MBA Online School
MBA degree
Lima 2019 - 2020
Workshop: Telephone support techniques
Dictated by Pro Aptivo Consulting Group
June 2nd, 2017
Program: Verbal and Nonverbal Communication
Dictated by Estrategia y Excelencia
June 20th, 2014
Course – Workshop: Effective writting
Dictated by Pirámide Consultores
June 19th, 2014
WORK EXPERIENCE:
PERU HOP - IT SOLUTIONS EUROPE S.A.C.
Av. José Larco 663 Int. 3 Miraflores - Lima
Work position: Administrative Assistant
Duties: Commercial tasks such as contacting tour operators to offer their services through Find Local Trips virtual travel agency, entering tour information on the website and the reservation platform. Operational tasks such as downloading the reservations of the day and sending them to the tour operators, answering passenger inquiries by email, date and tour changes, cancellations, refunds, assisting the inquiries of the sales area. August 2022 - Currently
LIMAQ Hotel
Work position: Receptionist-Front Desk
Duties: Greet the guests, register them, collect and bill for the services of accommodation. Generate accommodation reservations and events in the system, make prepayments, issue bills, invoices and credit notes. Answer phone calls, respond to information queries by phone, mail and WhatsApp. Issue settlements in each shift, detail and closing of POS. Cash management.
November 2021 – July 2022
PROMPERÚ - Comisión de Promoción Del Perú para la Exportación y el Turismo Department: IPERÚ– Tourism Information and Assistance Location: Jorge Chávez International Airport
Work position: Assistant
Duties: provide tourist information and assistance in terms of procedures related to tourism service providers. Support to the supervisor regarding office issues (staff schedules, inventory of office supplies, foliated and filing of documents, creation of informational material for tourists).
March 2007 – October 2020
Pardo’s Chicken
Location: Av. La Marina 2238, San Miguel
Work position: Hostess
Duties: Welcome guests, showing the menu, taking orders, giving information about services, doing satisfaction surveys.
July 2006 – February 2007
Mount Bachelor Ski & Summer Resort
Pine Marten Café
Bend – Oregon, USA
Duties: Mainly Busser. Cook, Dishwasher and Attention at the Counter depending on supervisor indications.
December 2005 – April 2006
Junior Service Promoter - Banco de Crédito del Perú Location: Plaza San Martín Agency - Lima
Duties: giving and receiving money, bank operations, offering insurances and credit cards. March 2004 - November 2005
PERSONAL REFERENCES:
PROMPERU
Blanca Vásquez Collantes
IPERÚ Lima Airport Supervisor
Phone number: 6167300 ext. number 1202/ +51-956-***-***
Contact this candidate