MATTHEW R. WHITT

740-***-**** – aduj0d@r.postjobfree.com

Polished IT leader with focus on creating and maintaining a well-balanced, smooth running systems environment through ITIL standards. Analytical, proactive, and remediation of monitoring systems for optimum uptime including Disaster Recovery (DR). Administration of Managed Services focusing on downtime recovery and Automation as a service (AaaS) for remedial/ predictive tasks. A team leader with dedication to timeliness and attention to detail, contributing to successful team efforts, reporting, and results.

KEY SKILLS

• Data Analytics, BI and Knowledge Development

• MCSA – Microsoft Certified Systems Administrator

• A+ and Network+ certified

• Microsoft Office Proficiency inc. Excel, Visio & PowerPoint

• Harvard Manage Mentor (HMM)

• Organization & Management

• Team-building & Staff Supervision

• Spreadsheets & Progress Reporting

• Leadership & Engineering Advancement Program (LEAP)

• Adept at creating guidance and reference materials PROFESSIONAL EXPERIENCE

JPMorgan Chase – Project Co-ordinator & Application Support Monitoring (ASM) – Corporate Technology:

Lead for System Reliability Engineering Operations On-boarding & Support 04/2018 – Present Key Results:

• Coordinated on-boarding of Corporate Technology (CT) Applications, with more than 500 now under normalized support and monitoring procedures - maximizing resiliency, uptime and security.

• For 2021 – increased support capacity by more than 10% - on-boarding more than 150 additional applications, while reducing staff.

• Hundreds of alerts remediated by global team daily - averting business impacts.

• Coordinate and contribute to centralized support knowledge base enabling consistent quality.

• Define and Create Automated processes – automatically resolving issues, minimizing manual processes.

• Developed MI/BI to demonstrate effectiveness and identify areas needing improvement. JPMorgan Chase – Information Security Mgmt / Privileged Access – Corporate Technology: Team Lead for Access Uplift (AU) Onboarding, 11/2015 – 04/2018 Active in Privileged Access Definitions, Measurements and Controls Framework creation and implementation for the CT Line of Business (LOB) for the company-wide Access Uplift Project. Created support procedures, trained staff and monitored the framework for CT. Led a coordinated team effort to onboard all CT Applications (1000+) to reduce risk in accordance with the JPMC Privileged Access Policy.

Key Results:

• Participated in the Definition and Monitoring standards of Privileged Access.

• Worked with the Project Team members and Champions of the program to develop rules regarding access of critical or high sensitivity applications within the firm.

• Worked with Priv. Access Champions and Information Owners to identify and prioritize on-boarding of critical applications.

• Create, update, and maintain the CT LOB Privileged Access SharePoint site – sharing reports and information.

• Kept Corporate Technology LOB within company’s monthly on-boarding goals.

• Co-ordinated the efforts of the Programs Champions, Operations Teams, Application Owners, and Information Owners to solution each of the 4 work-streams in the program’s schedule.

• Weekly reporting of progress and concerns to my manager, program manager, and Executive Directors.

• Weekly progress reporting on various formats. Visio, Excel, PowerPoint, etc.

• Development and collaborative efforts to build a library of resource documents to help with on-boarding over 600 projected applications in the 2017-2018 program timeline.Oversight of both functional and maintenance accounts totaling over 100,000 roles.

JPMorgan Chase – Global Technology -GTI-ATS division IT Support Analyst, 08/2014 – 10/2015

Worked individually and as part of a team to identify and implement problem resolutions for GTI Operations Support Teams. This included incident and trend analysis in consideration to IT policy and procedures to create both short and long-term fixes by necessary for business continuity.

Key Results:

• Helped identify and collaborate to correct VDI issues that were trending in the environment.

• Provided additional and corrective information to guide team efforts for forecasting and resolving tickets.

• Perform Quality Control (QC) on department and application knowledge documentation to insure procedural currency and accuracy by L1/L2/L3 teams.

• Work with VIP users to identify issues or needs and deliver positive outcomes with Virtual or Physical compute.

• Ensure accurate and timely documentation in ticket or knowledge systems to maximize business continuity. XPO/Pacer Intermodal & Logistics Services (IT Dept.) IT Support Analyst Lead, 06/2012 to 08/2014

Worked with Company Leadership to define and identify projects and solutions for IT Deliverables. Providing progress reports and creating or updating IT policies to remain nimble to constantly changing environments. Key Results:

• Maintained user environment and security through Microsoft Active Directory services.

• Managed users and computers (over 2500) with group policy.

• Successfully implement software and security updates with SCCM and Manage Engine software.

• Supported and maintained both Microsoft and third-party software. Keeping system software up to date.

• Maintained and supported Citrix systems allowing out of state/country users 24x7 access.

• Successfully worked with team members to build and improve upon PC images for new hardware and software. State Auto Insurance, Columbus, Ohio

IT Support Lead Technician - 02/2011 to 05/2012

Ensure 24x7 access to all users ensuring business continuity through VPN and Telecommunication services. Key Results:

• Actively led upgrade of the company’s computing environment – including PCs, laptops, from Windows XP to 7.

• Facilitated chronic problem resolution – eliminating months of backlog work and restoring department SLAs.

• Identified issues and enhanced business continuity with the print environment.

• Create & maintain procedures and VMware and VPN environments.

• Created retention procedures for IT Department inventory – minimizing costs while meeting needs.

• Weekly reports provided for directors on the progress of re-building the IT Helpdesk dept. EDUCATION

• TECHSKILLS Columbus, OH - IT Certifications: MCSA, MCP, Network+, A+

• Continuing education - Road to VP (completed), Certified Information Security Manager -CISM (completed), Privileged Access Fundamentals (completed), Management 101 (completed) TECHNOLOGY SUMMARY

MS Office (Word, Excel, PowerPoint, Visio) - SAP - Oracle - Remedy - Virtual Machine (VMware) - AWS Amazon Cloud - Service Now - JIRA

740-***-**** - aduj0d@r.postjobfree.com

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