Shiva Kumar

Senior Jira Administrator/ Developer

aduj03@r.postjobfree.com

252-***-****

Summary:

Over 8+ Years of experience on IT industry experience using JIRA (Cloud, Server), JIRA Align, Confluence and other Atlassian tools Bamboo, Bitbucket, Fisheye Crucible, Hip chat, and slack on different environments.

Atlassian Products:

Administration and management of Atlassian tool suites, (installation, deployment, configuration, migration, upgrade, patching, provisioning, server management, etc.) and plugins.

Manage and Configure Various Atlassian Tools and plugins like JIRA Service Desk, JIRA Agile, Tempo, Script Runner, Green hopper, Bamboo, Crucible, Confluence, Crowd, Stash, and Fisheye.

Installed Atlassian tools (Bamboo, Fisheye, JIRA Crucible, and Crowd) on Linux virtual machines.

Installing plugins specific to Confluence and maintained application server.

Experience installing applications on VMs, monitoring performance, and tailing logs on Linux and UNIX Systems Administration.

Experience with Cloud service architecture, database structure, and frameworks.

Upgraded and integrated of JIRA and Confluence instances on Linux and windows servers.

Project migration and deployment, monitoring resource utilization (CPU, memory, disk, JAVA VM).

Experience using a Unix type command line interface operating system, such as IBM AIX, RedHat, Linux, CentOS.

Experience integrating JIRA with DevOps CI/CD pipeline.

Development experience under Java, C#, or Python

Experience extending JIRA functionality using REST API (ex. Build custom add-ons, develop integrations, or scripting interactions).

Experience with using JIRA REST APIs for integration schemes, complex workflows, screen schemes, permission schemes, and notification schemes.

Experience in integrating JIRAC with the single sign-on (SSO) plugins.

Integrated Confluence with other Atlassian applications and upgraded application.

Hands-on experience to SCRUM Agile model, Programming and Test-Driven Development (TDD).

Experience with JIRA systems administration (data-center edition) and confluence.

Coordinated different teams across the globe to deploy to different builds to different environments on parallel development for multiple projects.

Experience with JIRA 6.x, 7.x and 8.x environments, with the ability to create projects, workflow, custom fields, screen schemes, permissions schemes, issue type, and notification schemes.

Used Groovy scripts using Script Runner on built-in functions for workflows conditions, validators, and Post functions.

Extensively used Jenkins for continuous integration to set up the nightly builds and for deploying artifacts into corporate archive repository.

Experience in Tableau development skills, including visualization development, the use of parameters, and report optimization.

Experience designing complex dashboards that take advantage of all Tableau functions, including data blending, actions, parameters, and more.

Experience with integration of JIRA with third-party systems such as Service Now.

Experience training users & administrator using wiki's technical documentation, use cases, process flow, and test cases.

Full understanding of SDLC, Agile, methodologies, and process.

Part of my responsibility was to run the SQL and JQL scripts. Environment Management

Education:

Master’s in Information Technology, Atlantis University, Miami, FL, USA

Technical Skills:

Analysis / Methodologies

RUP, UML, Agile methodology, Waterfall methodology, Cost/Benefit Analysis, Gap Analysis, Feasibility Analysis

Programming Languages and Web Technologies

C, C++, C#, .Net, ASP.Net, VB.NET, HTML, CSS, XML, AJAX, JavaScript, JSP, VBScript, Python Script.

Microsoft Tools

Microsoft Visio, Microsoft Project, MS office Suite, MS SharePoint, MS visual Studio

Rational Suite

Rational RequisitePro, Rational Rose, Rational ClearCase, Rational ClearQuest

Reporting/ Change managing Tools

Crystal Reports, Tableau Reports, EazyBI Reports, PowerBI Reports, MS Excel, Cognos, HP Service Manager, PCS, MS Office 365/2013/2010/2007, Quality Center, ALM, PPM, Jira

Database

MySQL, Oracle, PostgreSQL

Testing Tools

Jira, Jira Align, Atlassian Suite, Zephyr, ClearQuest, PPM Express, Version One, Quality Center, Load Runner, Quick Test Pro, Rally

Operating Systems

Win 95/98/NT/2000/XP, Mac OS, Linux, Unix

Professional Experience:

Marvell Semiconductor, CA October-2019 – Till Date

Senior JIRA Admin/ Developer

Responsibilities:

Created JIRA Projects as per the requirement and maintain existing projects and assigned Jira Agile boards. worked on Scrum and Kanban boards’ setup.

Create or modify JIRA workflows including project Issue Types, Issue type schemes, Workflows, Screens schemes, Field configurations schemes, Notification schemes, Permission schemes etc. in JIRA.

Created Event triggers using workflows.

Created Workflows with using Post functions, Conditions and Validations.

Performs data analysis / research and assesses impact (change impact). For example, workflow migration requests (boards, timelines, etc.)

Installed and setup two new Jira instances from scratch of version 7.13.11

Upgraded five Jira instances (From version 6.4.14 to 7.13.11versions).

Installed and setup two new Confluence instances from scratch of version 6.13.10.

Upgraded two Confluence instances (From version 5.9.4 to 6.13.10 versions).

Consolidated five Jira instances into one large instance.

Migrated all the data including the attachments from ClearQuest to JIRA.

Migrated projects from one instance to another using Project Configurator plug-in.

Worked on tuning a JVM and increase the heap space memory for best performance.

Perform bulk changes and CSV imports.

Created Confluence space set up, configuration and managed space level permissions.

Configure dashboard and generate reports on various format including Pie Chart, Average Chart, Heat Map on statistical data including Resolution, Time Spend etc.

Created custom dashboards, advance filters, formula-based fields.

Install, manage, and administer Jira add-ons, plugins, and extensions.

Worked on Add-ons such as EazyBi, PowerBI, ScriptRunner for Jira, Project Configurator, Configuration Manager for Jira, Multi-Level Cascading Select, REST API, JSU, Structures and Portfolio etc.

Created Assignee options for group of people.

Created required fields to selected people and teams.

Created users on Active Directory/LDAP, synched the users on Jira and assigned groups and spaces.

Integrated LDAP / Active Directory to Jira and configure authentications.

Created generic events, email notification schemes and assigned project roles on Jira.

Troubleshooting Jira Issues. And perform Jira Background re-indexing and Full re-indexing on weekly basses.

Maintained JIRA backups.

Provide direction when it comes to security, performance, and customization.

Created agile roadmaps and tracked issues using Jira Portfolio.

Integrated Jira with various third part reporting tools like EaztBI, PowerBI, Tableau and other tools like Slack, Microsoft Teams, Bugzilla, P6 Oracle, Confluence etc.

Created custom charts and reports using EazyBI and PowerBI.

Management of other reporting and collaboration tools in the engineering environment.

Worked on JIRA for tracking and updating the JIRA tickets and per assigned.

Worked on Apache tomcat servers.

Monitor external system updates that could have an impact on Technology Services software solutions, identifies risk, and coordinates testing or mitigation.

Experience using a Unix type command line interface operating system, such as IBM AIX, RedHat, Linux, CentOS.

Experience working with high availability, high performance, and multi-data center systems.

Work with Product Owner to develop backlog items and get high quality development into Production efficiently.

Provide User Management and support for 10,000+ local and remote users, manage system access across groups to ensure compliance, and maintain best practices.

Molina Healthcare, CA November-2017 – October -2019

Sr. JIRA Admin/Developer

Responsibilities:

Installed Jira as In-house and associate with MYSQL database.

Upgraded JIRA from 6.4.4 to 7.5.1 and migrated all the data from 6.4.4 to 7.5.1.

Integrated Atlassian product with third-party tools such as Slack Phabricator.

Additionally, maintain and administer Confluence.

Upgraded Confluence from 5.7.1 to 6.4.4.

Integrated all the plugins from 5.7.1 to 6.4.4 and made sure they work after the version change.

Used project configurator adds on to migrate each project.

Created agile roadmaps and tracked issues using Jira Portfolio.

Used Version One Agile project management tool to support other agile software methodologies, including Kanban, Hybrid, and Scrum.

Created JIRA Workflows for multiple projects as per business needs.

Worked on JIRA for tracking and updating the JIRA tickets and per assigned.

Migrated issues from Redmine to Jira for a specific project.

Setup Dashboards build Filters using JQL.

Created Custom workflows, custom screens, and custom fields on Jira.

Integrate JIRA and Confluence (for User management and Issues/Pages sharing

Troubleshoot JIRA issues for customer portal in Service desk, Agents, Users and PMs.

Worked on Apache servers and hosted Jira from Amazon Infrastructure.

Created events, JEMH email notification schemes and assigned project roles on Jira.

Installed various Jira plugins such as Jira client, Jira importer plugin, Jira Charting Plugin, the connector for Microsoft project and Jira Misc Custom fields.

Created custom charts and reports using eazyBI

Created advanced Jira reports using Tableau.

Develop Tableau dashboards and visualizations that empower decision makers.

Used Script runner for cleanup of Inactive Workflows, Inactive schemas, Inactive global permissions.

Performed an In-house Jira plug-in development using the Atlassian SDK and Rest API.

Create various dashboards based on the team needs by utilizing the Rest API.

Experience working with high availability, high performance, and multi-data center systems.

Worked on generating reports for senior management on Jira.

Setup JIRA "Timesheet Report" plug-in, to help users for time-tracking on their dashboards using a JQL or by configuring manually.

Toyota, Dallas, TX August-2016 – September-2017

JIRA Admin/Developer

Responsibilities:

JIRA, JAMA, Crowd, Fisheye Crucible, Bamboo, Confluence Enterprise Architect Installation and upgrade on Linux, windows servers, and Amazon EC2-Windows.

Managed JIRA/Confluence Global Administration team.

Contracted to serve as the JIRA Systems Administrator for the international JIRA/Confluence infrastructure, including all associated programs, plug-ins, and systems.

Customized both JIRA and Confluence to integrate into the pre-existing systems with an eye towards making the programs extensions of their systems, and not hindrances to their systems.

Worked closely with management to implement sweeping changes to their development processes and procedures, customizing JIRA and Confluence to take the forefront of the new systems.

Setup Continuous Integration environment using Jira, Bamboo, Bitbucket and ant script.

Hands-on experience using agile software development methodologies and practices, including Scrum and Kanban frameworks

Strong experience in developing and communicating project reports, control charts, and performance indicators Portfolio Management.

Involved in writing scripts to migrate consumer data from one production server to another production server over the network with the help of Bash and Perl scripting.

Set up and configuring of Linux (Red Hat) and Solaris servers/workstations for clients.

Created user accounts, and technical documents documenting JIRA project configurations provided training sessions.

Planned and executed the migration from Bugzilla-based bug-tracking and Jenkins CI tool into the Atlassian based suite (JIRA, Confluence, and Bamboo)

Created Custom workflows, custom screens, and custom fields on Jira.

Enhanced JIRA application to customize as required.

Troubleshoot any JIRA issues for users and maintained JIRA backups.

Worked on Apache servers and hosted Jira from Amazon Infrastructure.

Created events, email notification schemes and assigned project roles on Jira.

Upgraded all the plug-in and applications (stash, confluence, Jira, fisheye) and synced with the old production applications.

Installed various Jira plug-in such as Jira client, Jira importer plug-in, Jira Charting Plug-in, the connector for Microsoft project and Jira Misc. Custom fields.

Migrated Jira across environments and worked on Jira database dumps.

Worked on Jira Cloud as part of evaluation.

Worked on generating reports for senior management on Jira.

Developed complex JIRA project workflows, field configurations, screen schemes, permission schemes and notification schemes.

Created custom templates for use within Confluence.

Acted as POC for all JIRA/Confluence/Agile related questions, problems, and activities

Dell International PVT LTD, India Jan 2013 – April 2015

JIRA Admin

Responsibilities:

Worked on JIRA for tracking and updating the JIRA tickets and per assigned.

Created JIRA Workflows for multiple projects as per business needs including agile projects.

Integration of Tempo Time Tracking Tools in JIRA

Created Jira Projects as per the requirement on various Jira versions.

Created Custom Workflows, Custom Screens and Custom fields for various projects.

Created multiple groups for user permission management and projects roles.

Installed Add-ons such as Craft ware Search linked issues for Jira, Gliffy Confluence plugin, Jira Capture, Zephyr, Tempo, Service Desk

Created User manual on using Atlassian Products (Jira/Confluence) and trained end users project wise.

Installed ServiceNow on Windows operating System and integrated it with Jira.

Used Groovy scripts on Script Runner plugin to write custom scripts for Jira.

Migrated issues from Redmine to Jira for a specific project.

Create projects on Jira and assigned Jira Agile boards such as Kanban and Scrum using swim lanes columns.

Created Custom workflows, custom screens, and custom fields on Jira.

Created users on Active Directory, synched the users on Jira and assigned groups and spaces.

Integrate JIRA and Confluence (for User management and Issues/Pages sharing)

Troubleshoot any JIRA issues for customer portal in Service desk, Agents, Users and PMs.

Created events, email notification schemes and assigned project roles on Jira.

Worked on confluence- Assigned user personal space and helped in using Confluence.

Created User manual on using Atlassian Products (Jira/Confluence) and trained end users project wise.

Implemented the Atlassian Stash application as the SCM tool of choice for central repository management.

Migrated Jira across environments and worked on Jira database dumps.

Worked on Jira Cloud as part of evaluation.

Created custom dashboards, advance filters, and formula-based fields.

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