Melba F. McNeil

aduiz1@r.postjobfree.com

980-***-****

Education

● Knight Transportation CDL Training School

● Rowan-Cabarrus Community College

● Katherine Gibbs Business School-Graduate

● Pemberton Township High School-High School Graduate Skills Summary

● Microsoft Office Suite

● Administrative

● Communication and Customer Service Skills

● Commercial Truck Driving

Professional Experience

CCF Materials

Concrete Truck Driver

2/2022-10/2022

● Operated a yard mixer truck to load and unload products

● Conducted required DOT vehicle inspection

● Maintain the appearance of truck

● Delivered concrete to customers in various locations

● Received and handled COD payments appropriately

Race Chase

Professional Truck Driver 12/2021 to 2/2021

● Linehaul driver, hauling doubles for FedEx

● Performed vehicle inspections

Douglas Transport

Professional Tanker Driver 6/2021 to 12/2021

● Hauled dry cement from plant to customer

● Performed vehicle inspection reports

Highway Transport Chemicals

Professional Tanker Hauler 1/2021 to 5/2021

● Responsible for maintaining daily logs

● Performed vehicle inspection reports

● Maintain and clean assigned Company equipment

● Drive unit to and from client sites

● Ensures Health and Safety is the number one goal by following policies and processes, and acting in a safe manner at all time

● Completes daily scheduled services, deliveries and pickups in a timely manner

● Ensure proper loading and unloading of hazardous waste/non-hazardous waste RW Bost Trucking

Professional Truck Driver 05/2019-11/2020

● Drove an average 3000 miles/week as certified CDL-A OTR Driver. Delivered to schedule 98% of the time with 99% customer satisfaction.

● Maintained 100% clean driving record and 100% clean drug screening tests. Met all DOT and company regulations and requirements for four years.

● Demonstrated strong work ethic resulting in 10 management commendations. Frequently worked overtime to assist with unforeseen customer challenges Knight Transportation

Professional Truck Driver 10/2018-5/2019

● Drove an average 3000 miles/week as certified CDL-A OTR Driver. Delivered to schedule 98% of the time with 99% customer satisfaction.

● Maintained 100% clean driving record and 100% clean drug screening tests. Met all DOT and company regulations and requirements for four years.

● Demonstrated strong work ethic resulting in 10 management commendations. Frequently worked overtime to assist with unforeseen customer challenges Allstate

Unlicensed Service Agent 12/2017 –9/2018

● Demonstrates accuracy in processing changes to customer policies based on the information provided and identifies opportunities requiring a transfer to a licensed representative.

● Actively listens to customer issues or questions showing interest, compassion and displaying empathy for the caller’s situation.

● Verify coverage for customers or verify that policy changes were made and provide proof of insurance documents to customers.

● Remain current on new marketing campaigns to respond appropriately to marketing related inquiries using all available resource tools.

● Acknowledge and direct customer’s requests for additional products or services to appropriate licensed representatives.

● Ensure facilitation of first call resolution and customer satisfaction on all transactions.

● Handle requests regarding customer documentation and can clearly explain them to include any follow up on our customer's part.

OrthoCarolina

Patient Service Coordinator

8/2016-8/2017

● Served at the initial point of contact for OrthoCarolina patients and healthcare providers within the clinic.

● Called customers for appointment scheduling and answering incoming calls from healthcare providers and patients.

● Ensured that all calls are handled in a timely, courteous manner and that patient appointing is in keeping with all OrthoCarolina and clinic policies.

● Rescheduled patients as needed to accommodate clinic schedules and assist referral physicians and other healthcare providers with information and appropriate resources to address their needs in a timely manner.

● Supported clinic team to more efficiently assist patients with medical questions using templates and protocols which are completed, and sent to the clinical team for response.

● Maintained client database and followed up with appointments in database with 95% accuracy rate

Duke Energy

Customer Service

9/2015 - 3/2016

● Worked in customer call center setting

● Helped customers by processing new accounts and end service requests

● Offered solutions regarding high energy bills and payment options

● Explained company policies, procedures, and government regulations as they related to customer billing and service

● Educate consumers by explaining electric and natural gas charges and money saving tips.

East Charlotte Nissan

Customer Loyalty Manager 8/2013-9/2014

● Provided a prompt response to all customer inquiries by resolving all issues

● Assisted in the increased drive of traffic sales by setting appointments for prospective customers

● Handled incoming calls and followed up on new car sales leads.

● Provided solutions to customer complaints and issues in service and sales departments

● Contacted customers regarding their service experiences

● Performed delivery of new vehicle sales by explaining and demonstrating operation of vehicle features

● Extended the highest level of courtesy and friendliness to every customer Zimmer Carolinas

Customer Service & Inventory Administrator

9/2001-3/2013

● Ensured that all product orders were handled in accordance with corporate policies to facilitate timely product delivery to hospitals and surgery centers in North and South Carolina

● Partnered with sales and marketing coordinators to ensure accurate pricing and billing of all orthopedic surgical implants and instruments used in orthopedic surgeries

● Other duties were to provide administrative support to sales staff

● Provided administrative support to orthopedic sales staff and CEO

● Created sales quotes, maintained literature library for product brochure samples for orthopedic implants and instruments

● Other duties included accounts payable/receivable, arranging meetings, handling information requests, preparing reports, correspondence, preparing agendas, minutes, and presentation for team, committee and board meetings.

● Prepared patient identification cards for post-op patients

● Resolved billing discrepancies on invoices, prepared spreadsheets for contract pricing for the VP of Sales

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