Assistant Property Manager

Sofia Lucien

www.linkedin.com/in/sofialucien, Fort Lauderdale, Florida, 33314, US • 561-***-**** • *************@*****.*** Enthusiastic and ready to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in the tech industry. Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the SE position. Excellent track record of resolving issues, increasing customer satisfaction, and being a team player. Conflict and dispute resolution

Supervision

Goal setting

Results-oriented

Client-focused

Creative problem solving

Individual counseling

Communications

CRM Systems

Problem resolution

Cold calling

Excellent communication

Computer literate

Time management skills

Proficiency in Customer Satisfaction

Accounts payable/receivable

Product ordering

Positive learning process

Relationship development

Customer service

Internal auditing

Quick learner

Project organization

Team building

Sales

Team management

Business Development

Lead development

Solution Engineer - 2022

Careerist

Real Estate, Property Management - 2020

Gold Coast Schools - Tamarac, FL

Theatre Arts - 2019

William Esper Studio Inc - New York, NY

Coaching - 2015

International Federation of Coaching and Mentoring - Doral, FL Regional Coordinator - November, 2022 to Present

Ladies Learning to Lead (L3) - Tallahassee, FL

Connect with Foster Care homes and Child service organizations to enroll them to partner with our team. Daily Zoom meetings demonstrating who L3 is and how we can support the youth. Attend networking events and Organize Outreaches.

Qualify College and pair career/college mentors/mentees. SOLUTION ENGINEER CUSTOMER SUCCESS MANAGER

SKILLS

EDUCATION

WORK HISTORY

Assistant Property Manager - December, 2020 to December, 2022 Highmark Residential Regional Office - Sunrise, FL Utilize CRM software to communicate, organize and track my leads. Train all residents (301 units) on how to use new apps and features on their devices and desktop. Build relationship with residents and show homes to new prospect. 80% - 100% commission on renewals and new leases received each month. Realtor - October, 2020 to Present

Beachfront Properties - Delray Beach, FL

Utilize Opcity software to track and organize leads. Listen effectively to customize what clients needs. First 6 months I had 8 closings and consistently support new/past clients. Support investors on buying and selling.

Mentor Teacher - August, 2016 to February, 2021

Ideal Coaching Global - Los Angeles, CA

Implemented marketing strategies that resulted in a 12% increase in the number of clients my mentees had. Collaborated with student coaches to determine their needs to grow their coaching business. Taught students on how to read, listen and inquire body language. Trained students on how to follow their clients and trust their intuition.

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