Effectively allocated tasks during high-traffic times to keep operations running

smoothly and employees focused.

Maintained clean, adequately stocked and organized store by streamlining daily

operations and introducing new procedures.

Customer Service Manager Price Chopper - Massena, NY (03/2005 - 05/2018

Introduced higher standards for customer service and increased efficiency by

streamlining operations.

Supervised employees and assessed performances to determine training needs and

define accurate plans for decreasing process lags.

Created and reviewed invoices to confirm accuracy.

Resolved customer complaints while prioritizing customer satisfaction and loyalty.

“Monitored customer service operations to assess agent performance and provide

feedback.

Developed service procedures, policies and standards.

Trained and regularly mentored associates on performance-oriented strategies and

customer service techniques.

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Collected customer feedback and made process changes to exceed customer

satisfaction goals

Reviewed repeated issues within operations and business management to solve

problems and improve company outcomes.

Followed through with client requests to resolve problems.

Assisted with pricing questions, inventory availability and changes to existing

‘order and shipping information,

EDUCATION _ Franklin Academy High School, Malone, NY

CERTIFICATIONS .

Microsoft Office Word Specialist - 2022

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