Service Representative Customer

LONDA HAYTER

*** * *********** **, *** ***

Desoto, TX 75115

Phone: 972-***-****

Email: aduix7@r.postjobfree.com

Objective

Professional Customer Service Representative with extensive experience in the technology and retail industries as well as hospitality and insurance. Proven expert at helping customers by finding creative solutions. Passionate about providing stellar service. Known for being organized and a strong team player.

07/2021 - Current Customer Service Representative (Escalations) Express Personnel, Dallas, TX

Received inbound calls regarding corporate breaches and assisted Impacted Individuals with Enrollment in Identity Theft Protection and Credit Monitoring services.

Educated impacted individuals on the nature and scope of the breach, explaining what happened and why and what personal information was impacted. Advised customers on what was being done to protect member from further exposure of personal information.

10/2013 - 07/2021 HEALTHCARE AGENT

CONNEXTIONS INC, Richardson, TX

Perform duties too varied and diverse to be classified in any specific office clerical occupation, requiring limited knowledge

05/2017 - 02/2021 Retention Specialist

IQOR, Richardson, TX

Retain prospective members business by educating and advising on benefits of maintaining membership services.

Upsell existing member on available plans.

06/2010 - 04/2015 Executive Customer Relations Advocate Wingspan Portfolio Advisors LLC, CARROLLTON, TX

Received escalated complaints within the Office of the CEO and President of a major financial institution. Complaints were analyzed, researched, and resolved by providing home retention solutions to homeowners in distress in an effort to avoid possible foreclosure. Communicate with lines of business in order to facilitate forward progress, such as obtaining a negotiator, researching and resolving account discrepancies, etc. Documentation skills, excellent communication skills, problem solving, ability to diffuse irate customers, and letter writing. Flexible, and ability to adapt.

09/2009 - 05/2010 Eligibility Verification Clerk

Delta Dallas, PLANO, TX

Obtain information from insured or designated persons for purpose of settling claim with insurance carrier. Made outbound calls to various carriers to obtain eligibility information. Research eligibility information online with various carriers and update internal systems.

09/2008 - 10/2008 Customer Service Representative

Aerotek Professional Services Inc,

Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. 10/2007 - 05/2008 Customer Care/Reservations

Hilton Reservations Worldwide, Carrollton, TX

Employment History

customer care and reservations for hilton hhonors members and non-members worldwide.

03/2005 - 06/2007 Customer Service Representative/Activations Stream International Inc., RICHARDSON, TX

Primarily responsible for providing customer service to customers regarding their accounts. Tracked, documented, and retrieved call information. Processed activation requests for Sirius Satellite subscribers . Troubleshooting. Delivered exceptional customer service experience.

05/2002 - 02/2005 Collections

AR Services, DALLAS, TX

Responsible for third party collections. Created repayment plans to bring delinquent loans current. Educated customers concerning collection laws, rules and guidelines. High School Diploma

David W. Carter HIgh School, Dallas

Education History

Honors & Activities

Microsoft Office, Windows, Keyboarding, Excel, use of all office equipment (Fax, Scan documents, copy, etc.) Typing 70 wpm, excellent communication ability. Excellent customer service skills. Research and analytical skills. Problem solving, Switchboard experience and experience working in heavy volume call centers. Professional letter writing etc.

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