Service Representative Benefits

Diana Alzate

312-***-**** • *********.**@*****.*** • Chicago, IL 60641

Customer/Client Service Representative with proven administrative, problem-solving and customer relations skills. Collaborative and driven with clear focus on putting customers first and supporting team needs. Organized, computer-savvy, and calm and composed in stressful situations.

Summary

Skills • Spanish Speaking

• Microsoft Office

• Salesforce

• CRM Software

• EPIC

• Flexible Schedule

• People Skills

• Friendly, Positive Attitude

• Team Leadership

• Excellent communication skills

• Work great under pressure

• Ability to Multi-Task with ease

• Special Projects

• CRM Software

10/2021 - 06/2022

Client Benefits Representative, Hiregenics, Remote 04/2020 - 07/2020

Customer Service Representative, Greendot, Remote

04/2015 - 06/2019

Collector/Supervisor, ARM Professional Services, Chicago, IL Experience

• Responded to member questions regarding plan benefits and provisions. Provided detailed information about benefits and limitations of different policies and programs.

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• Researched and resolved inquiries and communicated resolution to appropriate parties Demonstrated excellent communication skills, resolving customer complaints, exceeding company standards.

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• Answered inbound calls, chats and emails to facilitate customer service.

• Utilized computer systems in maintaining records of calls and account information

• De-escalated problematic customer concerns, maintaining calm, friendly demeanor. Reached out daily to 100+ debtors to pursue payments, remind them of obligations and discuss default procedures

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Trained new employees on collection methods, documentation requirements and performance strategies

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• Researched, evaluated, and resolved discrepancies and customer concerns 01/2000

General Studies

Wilbur Wright G, Chicago, IL

01/1996

Associate Of Secretarial Studies & Office

Northwestern Business College, Chicago, IL

Education And

Training

Spanish:

Native/ Bilingual

Languages

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