Customer Service Front Desk
Resume:
Rosita De La Cadena
aduisv@r.postjobfree.com
***** ********** **., ******* *****, CA 91345
OBJECTIVE
To interact and to help our multicultural community as well as to learn from our vast diversity.
ACADEMIC EDUCATION
1. Los Angeles Pierce College, Woodland Hills, CA Feb. 2019 - present
Took some STEM classes – G.P.A of 3.0
CCMA online classes.
2. Los Angeles Career College, Northridge, CA August 2022 to September 2022
• Phlebotomy class.
• Externship – Mission Community Hospital - North Hills, CA
• EKG class – upcoming class.
3. Birmingham High School, Van Nuys, CA Jan 2003 to May 2005
Honor student with a G.P.A. of 3.40 out of 4.0
Volunteer for one year in the Dean’s Office.
T.A. of my English class
SKILLS
Bilingual
Read, write, and speak Spanish fluently.
Read, write, and read English fluently.
Office tasks
Use of Microsoft word.
Use of Power point.
Use of Photocopy machine.
Use of Fax Machine.
Licenses
• Certified Phlebotomy Technician I License. California Department of Public Health.
• BLS License, American Heart Association - AHA.
WORK EXPERIENCE
Contractor’s Warehouse / Home Depot, San Fernando, CA Sept. 2022 - present Customer Service/Cashier
• Greet customers.
• Handle money in the register.
• Organize, clean, and recover any item(s) to the respective area.
• Recover items from the incorrect shelves and place them in the correct area.
• Greeter, Check customer’s receipt to match with their purchased items in the store and in the lumberyard area.
• Help customers in the store with their questions. DOLLAR TREE, Mission Hills, CA September 2017 to 2021 Customer Service/Cashier
• Greet customers.
• Handle money in the register.
• Organize, clean, and recover any item(s) to the respective area.
• Recover items from the incorrect shelves and place them in the correct area.
• Answer phone calls.
• Help training new employees.
• Help customers in the store with their questions. BH Cosmetics, North Hollywood, CA August 2016 to September 2017 Customer service/Call Center
• Answer phone calls.
• Reply E-mails.
• Place online orders for the customers.
• File a claim with postal offices such as USPS, UPS, other carriers.
• Check customer’s orders status.
H&RBLOCK, Van Nuys, CA December 2015 to June 2016
Tax Associate/Customer Service
• Talk with clients coming to our office.
• To explain the plans H&RBLOCK has to offer.
• Prepare our clients’ taxes.
• Help them improve their budget plan for next tax season.
• Money transaction when clients were ready to pay out of their pocket or out of their refund of the year.
• Be front desk if there was not receptionist to help clients coming to our office.
• Make and answer phone calls to prior and current clients
• Coordinate and help coworkers.
HOME DEPOT, Glendale, CA Sept. 2011 to August 2012 Cashier/Customer Service
• Help customer when they have questions or need assistant from other departments.
• Money transaction in the cash register.
• Inform costumers of our latest promotions (credit cards, sales, delivery) in the store or over the phone.
• Organize any product that was misplaced.
• Make sure costumers are taking all the items they need or want from the store.
• Help costumer in the self-checkout service.
• Answer customers’ questions on the phone in the customer service desk. Law Office of Brian Weinberger, Encino, CA. Feb 2010 to March 2011 Paralegal’s assistant
Organize files, letters, faxes, mail, and office supplies.
Print letters, contracts, and make some graphic designs.
Schedule client’s meetings with the attorneys.
Call clients, co-workers from the other branch, and partner’s business.
Prepare daily activities
Universal Protection, Canoga Park, CA April 2007 to December 2009 Security Guard
Patrol the site every two or three hours.
Make sure not vagabonds were around the premises.
Check the loading area with the control panel video cameras.
Lock and unlock the gate doors of the parking lot structure.
Assistant with mail delivery to Disney Offices.
Answer the phone.
Stay in the lobby and help with indications to visitors.
Escort employees to their car if needed.
ROSS Store, Granada Hills, CA (summer job) June 2005 to August 2005 Stockroom/customer service
Check and correct product’s price.
Organize the shelves.
Bring all the women and men clothes to the front before the store opens.
Give information to the customers.
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