Customer Service Representative
Resume:
Kiarah Bee
Los Angeles, CA *****
aduiq8@r.postjobfree.com
PROFESSIONAL Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Skilled Care Provider assisting persons with disabilities with daily living activities in-home or within care facility. Advise families and healthcare team regarding health concerns, nutrition, cleanliness and household activities.
Work Experience
Work History Caretaker
Home Supportive Services - Los Angeles, CA
May 2018 to Present
● As a caretaker, I provide physical and emotional support to my client.
● Run errands for patients, did shopping, and picked up other necessities.
● Planned, prepared and served meals and snacks according to prescribed diets.
● Scheduled and accompanied client to medical appointments.
● Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
● Remained alert to problems or health issues of my client and competently responded.
● Helped client manage money, pay bills and shop for groceries or personal items.
● Determined specific needs and provided most appropriate level of services for patient well-being.
● Recognized and reported abnormalities or changes in patients' health status to case manager.
● Shopped for groceries regularly in order to keep house stocked with necessities.
● Documented residents' mental status, sleep and eating patterns in medical record books.
● Mixed and administered special food formulas to individual based on unique dietary needs. Customer Service Representative
Westlake Financial Services - Agoura Hills, CA
September 2016 to December 2018
● Answered customer telephone calls promptly to avoid on-hold wait times.
● Answered over 100 calls within one work day with efficiency.
● Answered constant flow of customer calls with minimal wait times.
● Applied highly effective selling skills while properly engaging and presenting solutions to customers.
● Increased efficiency and team productivity by promoting operational best practices.
● Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
● Adhered to company policies and scripts to consistently achieve call-time and quality standards.
● Documented and detailed calls and complaints using call center's CRM database.
● Resolved concerns with products or services to help with retention and drive sales.
● Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
● Educated customers on current promotions, upgrades or new offerings available under current plan.
● Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
● Researched issues through identification of similar past problems and recommended most appropriate solution.
● Detailed payment options and transferred customers to billing department for payment or further questions regarding bill.
● Described product highlights and benefits to help guide purchasing decisions.
● Performed various clerical duties by filing and faxing documents and creating customer databases.
● Contributed to company achieving and holding industry-leading customer service ratings.
● Referred complex issues relating to online order system or technology to help desk for further evaluation.
● Investigated and resolved customer inquiries and complaints quickly.
● Met customer call guidelines for service levels, handle time and productivity.
● Responded proactively and positively to rapid change.
● Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
● Educated customers about billing, payment processing and support policies and procedures.
● Responded to customer requests, offering excellent support and tailored recommendations to address needs.
● Exhibited high energy and professionalism when dealing with clients and staff.
● Maintained accurate and current customer account data with manual forms processing and digital information updates.
Assembly Line Worker
Aerotek - Northridge, CA
May 2013 to August 2016
● I worked as an assembler inserting needles into plastic incubators for people with diabetes.
● Used established assembly instructions to complete jobs quickly, accurately and with zero errors.
● Assembled components with minimal supervision, exceeding expected project milestones.
● Boxed, labeled and transported items to support assembly operations.
● Followed outlined specifications to implement assembly plans.
● Compared parts to stock lists and material parameters to check compliance and identify non- conforming parts.
● Analyzed project specifications and other instructions prior to job start to pinpoint tasks and determine completion dates.
● Inspected and tested components, assemblies and power tools for proper functionality.
● Conducted quality assurance inspections on finished components and identified issues.
● Performed hand-finishing of final products after assembling component parts for items. Cashier/ Assistant Manager
Toys “R” US - Culver City, CA
December 2010 to March 2013
● As a cashier I was responsible for taking money in the form of cash or debit/credit from customers in exchange for toys
● I would scan items, provide change if needed and issue receipts
● In April 2012 I became the assistant store manager providing excellent customer service to customers and assisting the manager with my fellow employees. Cashier
VONS GROCERY STORE - Inglewood, CA
October 2009 to December 2010
● Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
● Worked flexible schedule and extra shifts to meet business needs.
● Helped customers complete purchases, locate items and join reward programs.
● Restocked and organized merchandise in front lanes.
● Answered questions about store policies and addressed customer concerns.
● Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
● Collected and authorized payments of guests.
● Worked closely with shift manager to solve problems and handle customer concerns.
● Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
● Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
● Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
● Completed inventory counts and ordered merchandise.
● Performed cash, card and check transactions to complete customer purchases.
● Operated cash register to record transactions accurately and efficiently.
● Maintained current knowledge of store promotions and highlighted sales to customers.
● Used POS system to enter orders, process payments and issue receipts.
● Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
Cashier/fitting Room Associate
TJ Maxx - Culver City, CA
January 2009 to October 2009
● Assisting customers to the fitting rooms to ensure they returns the same amount of items they went in with
● I returned the rejected items back onto the sales floor, help clean the store for the next business day
● I also assisted with both the cashier and jewelry department. Education
High school diploma
American Career College-Los Angeles - Los Angeles, CA April 2014 to April 2015
Skills
• Typing 100 WPM (4 years)
• SKILLS
• Call Center Experience
• CSR
• Assembly Line Financial Services Google Drive
• Microsoft Office
• Customer Care Assistant Manager LinkedIn
• Account Management
• Customer Service Accounting Emotional Support
• Clean Room Assembly Microsoft Outlook
• Assembly Worker Banking Customer Relations
Certifications and Licenses
First Aid Certification
CPR Certification
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