Service Representative Vocational Nurse
Resume:
C A T A L I N A M. V E L A S C O
aduio5@r.postjobfree.com 21050 E Tierra Grande, Queen Creek, AZ 85142
PROFESSIONAL SUMMARY
Highly experienced and well-trained nursing professional with sound clinical knowledge and judgment honed over an 8-year career. Offering the knowledge and abilities necessary to deliver exceptional care to every patient. Valid RN license and CPR/BLS certifications with full qualifications in AZ.
SKILLS
Patient education Lab testing and analysis medical records management Medication administration Proficient in intravenous starts Patient needs assessment Direct patient care Patient examinations Care plan development Administer medication Update electronic charts Wound care Monitor vital signs Manage cases Ventilation support Customer relations Task prioritization Self Starter and Team Oriented Verbal communication Bilingual Compassionate Motivated Teachable Problem-solving
EXPERIENCE
Correctional RN, Travel RN, AB Staffing/Wexford Health/Pinal County, Sep 2021- Dec 17, 2022, Florence, Az
Delivered direct patient care as ordered by the provider.
Assessed, triaged and treated acute and chronic conditions.
Completed physical exams and collected medical histories to inform care planning. Gather clinical information to assess and expedite patient care needs. Delegated patient care tasks to nursing personnel, prioritizing appropriate specializations and competencies to promote optimal care outcomes. Established accurate initial patient needs during intake procedures to expedite access to appropriate providers and medical resources.
Recorded patients' medical information and vital signs.
Immunized patients against common infections such as influenza and tetanus with routine vaccinations.
Maintained accurate and detailed records in the CorEMR system for patient treatments, status updates and unit activities.
Registered Nurse Case Manager/Staff Registered Nurse, Encompass Health Rehabilitation Institute of Tucson, Aug 2017 Dec 2021, Tucson, AZ
Collaborated with other RNs and physicians to develop quality patient care plans. Referred patients to other healthcare providers and recommended community resources to improve patient wellbeing.
Communicated with patients to clarify diagnoses, prognoses and treatment options. Recorded patient medical history and documented previous or observable symptoms. Identified deviations and wellness changes and made recommendations and adjustments to treatment plan.
Engage with patients, learning about each individual and establishing rapport to encourage personal comfort.
Maintained safe, caring environments for patients and families.
Researched ways to improve medical processes and locate optimal treatments. Conducted home visits for patients with severe or long-term conditions. Kept accurate patient records and made updates following treatment. Collaborated with medical and social service organizations to coordinate continuum of care.
Met with nursing staff and management to plan shift services.
Managed large caseloads and collaborated with team members to quickly perform treatment tasks.
Performed complete patient assessments, encompassing physical, physiological and emotional status.
Participated with patient, family and healthcare provided in evaluating patient outcomes.
Participated in performance improvement initiatives to deliver better quality care. Conducted ongoing patient assessments to determine and implement changes to care plans.
Documented vital signs and healthcare data into patient records.
Delegated tasks to staff members based on scope of practice, competencies and qualifications.
Maintain a comfortable and therapeutic environment for patients and families in accordance with hospital standards.
Coordinated discharge planning and obtained necessary orders for discharge. Developed, coordinated and implemented individual patient education plans in coordination with a multidisciplinary care team (physical, speech, and occupational therapists, case managers, other nursing staff, Internists, Physiatrists).
Respected dignity and confidentiality of patient information and condition, adhering to HIPAA regulations.
Communicated with patients to clarify diagnoses, prognoses, or treatment options. Educated patients and families to provide guidance for post-surgical care. Communicated with patients to clarify diagnoses, prognoses and treatment options. Collaborated with interdisciplinary healthcare professionals to address diverse patient needs or foster diagnosis.
Assisted with admissions and discharge coordination and paperwork.
Documented patient symptoms, care provided, allergies and other relevant information using medical software.
Collected medical histories, conducted examinations and administered medication or treatment per physicians' orders.
Protected patient privacy, security and confidentiality by adhering to HIPAA protocols.
Mentored and educated student nurses and healthcare professionals regarding care delivery and industry best practices.
Conducted patient examinations to investigate symptom sources and document information for doctor review.
Administered medication or fluids according to care plans or physician orders. Provided wound care according to nature and severity of injury.
Prepared biological specimens for diagnostic testing and delivered to lab for processing.
Supported treatment planning for acute and chronic conditions and assisted with care plan adjustments to account for changing needs.
Licensed Vocational Nurse, Pecos County Memorial Hospital, Oct 2014 May 2017, Fort Stockton, TX
Assisted nurses in delivering strong medical support according to individualized care plans.
Collaborated with registered nurses in care plan development and implementation. Ordered diagnostic tests, imagine, or assessments based on clinician orders or patient presentations, reported cervical changes in the laboring mother, inserted indwelling catheter and assisted nurse anesthetist with epidural administration preparation and process. Assisted in surgical center for scheduled and emergency caesarean sections, and in nursery with infant male circumcisions. Helped patients with bathing, dressing, personal hygiene while caring for emotional needs.
Monitored medical supply use and reported items to be replenished. Helped to enforce continuity of care through adherence to quality standards and protocols.
Examined patients to assess, screen and perform required treatments. Communicated with and examined patients to assess, screen and perform required treatments
Took vital signs, examining temperature, blood pressure, pulse and respiration, fetal heart monitor, newborn hearing screens, and immunizations. Supported patient bathing, dressing and personal hygiene at the direction of lead nursing staff.
Protected patient charts and records to maintain security and confidentiality in accordance with all HIPAA protocols.
Monitored treatment outcomes and communicated results to treating clinicians. Administered medical treatment or medication as directed by physicians. Promoted continuity of care through adherence to quality standards and protocols. Collected specimens and drew blood for patients.
Utilized infection control procedures to prevent cross-contamination or spread of BBP throughout care delivery.
Monitored post-operative patients by obtaining vital signs and reporting issues to
supervisor.
Supported care plan development and aided inpatient care procedures. Assisted in identifying patient needs, leveraging clinical records and physical, psychosocial and environmental variables.
Maintained records and performed clerical duties to document patient progress or response to treatment.
Administered medical treatment or medications as directed by physicians. Assisted with coordinating and executing daily patient care flow.
Collaborated with registered nurses for care plan development and implementation. Maintained records and performed clerical duties to document patient progress. Collaborated with other RNs and physicians to develop quality patient care plans. Delivered high-quality patient care, including specimen collection, exam or procedure preparation and vital sign monitoring.
Communicated with patients, family and other healthcare professionals regarding diagnosis, prognoses and treatment options.
Treated patients suffering from heart attacks, shock, respiratory distress and traumatic injuries.
Treated patients with acute conditions such as heart attacks, shock, respiratory distress and accidental injuries.
Handled specimen collection, exam or procedure preparation and vital sign monitoring.
Correctional Licensed Vocational Nurse, Reeves County Detention Center, Jul 2014 Oct 2014, Pecos, TX
Charted all medical treatment and findings according to industry best practices state requirements.
Leveraged training and industry knowledge to assess and implement quick and accurate medical treatment decisions in high-pressure environments. Examined and evaluated inmates to determine necessary interventions and medication needs.
Informed physicians of changes in patient conditions and nursing needs. Implemented infection control procedures to protect patients and staff. Collaborated with medical and social service organizations to coordinate continuum of care.
Comforted and supported patients during preparation for examinations, tests and treatment.
Assessed patient needs and ordered appropriate interventions under physician supervision.
Collected biological samples for diagnostic testing, biopsies and lab use. Administered prescribed medications and started intravenous fluids, noting frequency and dosage amounts in patient charts.
Responded to codes and alarms and delegated tasks to deliver necessary care. Reduced infection risks with consistent equipment sterilization and aseptic techniques. Examined patients and monitored temperature, blood pressure and pulse. Supported patients by promptly answering calls and offering skilled care. Maintained chart integrity with consistent EHR updates reporting changes in patient
conditions.
Customer Service Representative, US Airways, Jun 2006 Sep 2009, Tempe, AZ Resolved customer inquiries, complaints and issues providing insightful solutions. Researched assistance requested and offered accurate information to resolve issues and respond to inquiries.
Answered inbound calls to greet and assist customers with various needs and questions.
Generated reports, correspondence and documentation for internal and customer use.
Offering products and services to meet customers' needs and goals. Resolved product and service issues promptly.
Handled escalated callers to reach positive outcomes.
Provided solutions, recommendations and replacements with empathy and positive feedback.
De-escalated customer complaints using specialized communication techniques. Routed inquiries or escalated calls outside the area of expertise to the appropriate department or employee.
Addressed customer concerns and complaints and resolved issues promptly. Relayed new and relevant information to customers and followed up on promises. Communicated with clients over phone, email and chat platforms. Placed outbound calls to existing members, offering additional consultation on products and services.
EDUCATION
Midland College Midland, TX 6/2016-5/2017
Associate Degree of Applied Science, Nursing
Sul Ross State University Alpine, TX 1/2013-12/2013
License Vocational Nurse
Western Technical Institute El Paso, TX 1/1996-9/1996
Certificate of Completion, Medical Assisting
Canutillo High School Canutillo, TX 1990-1994
High School Diploma
Professional References Available Upon Request
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