Adrian Duerson

Las Vegas, NV *****

aduinf@r.postjobfree.com

+1-725-***-****

1. Show excellent intrapersonal and inter personal skills when interacting with customers and co- workers.

2. Illustrate outstanding active listening skills when speaking with others. 3. Display effective & good communication skills to connect and engage with people. Willing to relocate: Anywhere

Work Experience

Brand Ambassador

PUSH Agency - Las Vegas, NV

October 2022 to Present

• Responsible for smiling, greeting, and showing the attendees, guests, professionals and etc how to get to their meetings, hotels rooms and other inquiries about occurring events.

• Assisted with seating, scanning and/or registering the attendees for key note speakers at events such as Caesar's Forum and the Venetian

• Served food, drinks and desserts to guests and attendees with team building skills as well as being proactive to work independently.

Brand Ambassador

Aurora Event Teams - Las Vegas, NV

October 2022 to Present

• Worked in a fast paced environment standing and moving around and at the same time have the ability to problem solve quickly. Thus, handled people who may be upset, always creating a positive, warm, and authentic impression with guests/attendees

• An enthusiast for people, intuitive, assertive enough to reach out and approach people in order to make them feel welcome and offer assistance with information and answer questions.

• First class and professional image with a friendly smile and demeanor while being flexible and accommodating for the attendees/guests

Member Service Representative/Overnight Cleaner

Planet Fitness - Las Vegas, NV

February 2022 to September 2022

• Provides exceptional customer service to members in need of assistance with refunds: such as return for collections accounts, and assisting members with filling out forms for waivers on delinquent accounts.

• Search records and extract claims information required in developing accurate and adequate responses to a variety of request, questions, and complaints, and recognize errors, inconsistencies and in record information.

• Informs members of all evidence requirements needed to further process a membership/claim for benefits and/or services and assists members with completion of the application and other forms.

• Greet members, prospective members and guests, providing exceptional customer service.

• Handle all front desk related activities including:

• Answer phones in a friendly manner and assist callers with a variety of questions.

• Check members into the system.

• New member sign-up.

• Take prospective members on tours.

• Facilitate needed updates to member’s accounts.

• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.

• Assist in maintaining the neatness and cleanliness of the club.

• Researches and resolves problems and posts payments, adjustments, and informing patients when an account may be referred to collections.

• Performs other related duties as assigned.

Venue Manager

The Truth Spot - Las Vegas, NV

December 2021 to July 2022

• Managing all maintenance and repairs of the venue grounds, property, equipment, and facilities.

• Ensuring that the venue and facilities are clean and organized.

• Liaising with catering services and supervising their requirements and logistics.

• Promoting the location and events through a variety of marketing channels such as social media.

• Supervising the operations of events and tending to any incidents or queries. Customer Service Representative

GetAways Resort Management - Las Vegas, NV

June 2021 to September 2021

• Utilized multiple monitors, websites (example Google, RCI.com, etc, and systems (SPI, TSW, NetDocs, etc etc) to assist clients with concerns and questions about their membership (timeshare)

• Warmly transferred clients to different departments for further assistance: Finances, Owner's Education and other third party entities.

• Practiced active listening skills and empathized with clients regarding setting up dates to book a resort and/or trip for the best deals. Also informed clients about their membership such as: what exclusive membership rates we offer, how to apply credits, cancellation and expiration date policies.

• Answered general questions

• Resolved customer information and complaints

• Answered calls from clients

• Performed data entry for customer information

• Managed client records

Market Researcher

Precision Opinion - Las Vegas, NV

February 2020 to May 2020

• Interview residents in Ohio, Arkansas, New York, California and many other states to get a national consensus in regards to politics and health care practices

• Dial over 100 outbound calls a day with professionalism, good voice intonation, and active listening skills

• Speak to many demographics of people to get a diverse perspective of Medicare and Medicaid services

• Worked for this company as well during the fall of 2014, for approximately 5 months. Customer Service Technical Representative

24/7 InTouch - OrbyTV - Las Vegas, NV

August 2019 to November 2019

• Utilized different systems such as CRM, Klarna, Mastec, and Wordpress to access accounts, orders, and installations appointments for satellite services.

• Received about 30-50 inbound calls a day regarding Orby satellite services, troubleshooting, questions and scheduling installation appointments.

• Informed customers about Orby package plans: $40 Essentials and $50 Extras. Additionally, up-sold customers premium add-on channels such as: HBO, Cinemax, Encore, & Epix. Thus, offered affordable deals through the Corby purchase or rental program

• Received a certificate in the month of August 2019 for the HIGHEST PRODUCTIVITY Pre-K/Preschool Teacher

Children's Learning Adventure - Las Vegas, NV

April 2018 to March 2019

• Prepared children for first grade and beyond by staging a variety of lessons such as; letter recognition, reading and word comprehension, formal writing, number knowledge such as addition and subtraction and world exploration.

• Used Primary Care Groups, which splits the classroom up into 2 small groups to ensure that each child is receiving direct mental and social engagement with not only their teacher(s) but also with peers

• Utilized a STEAM based program and curriculum which is an acronym for Science, Technology, Engineering, the Arts and Mathematics. In addition, this program helps build the child's domain in each area such as linguistically, psychologically, social-emotionally, and physically. Toddler Teacher

Bright Horizons Family Solutions - Las Vegas, NV

April 2017 to December 2017

• Utilized hands-on exploration and social engagement in safe, interactive environments to assist in the learning process about his expanding world.

• Used a wide range of early learning curriculum such as Language Works, Math Counts, Science Rocks, Art Smart, Our World and Well Aware to ensure positive experiences of the "living" world around them.

• Participated in the arrangement of positive self-concepts and growing social-emotional skills by speaking in a well-modulate tone.

Teacher

Sunrise Children's Foundation - Las Vegas, NV

April 2016 to February 2017

• Prepared the lesson plans each week and posted objectives for parents, volunteers and visitors and submits monthly in-kind records gathered from parents in the classroom

• Responsible for creating an individual strategy for each child based on screening, assessment, parent- teacher input and observation: this includes planned objectives and activities to meet established goals

(results)

• Conducted and applied a developmentally appropriate and culturally sensitive program that supports the child's social-emotional, psychological, linguistical, and physical development: thus, demonstrated positive guidance and discipline methods that foster an environment of welcoming that assists positive self-esteem

Customer Service Technical Support

RDI - JibJab - Las Vegas, NV

October 2015 to January 2016

• Engaged directly with customers through email and/or over the phone. In addition, greeted customers warmly and ascertain problem and/or reason for calling

• Entered customer information in database, sold and/or up-sold to the customer where appropriate and researched items that require additional consideration, identify and escalated priority issues

• Professionally handled incoming requests from customers and ensured that issues were resolved both promptly

Additional Information: Received a certificate for perfect attendance on December 2015 English Instructor/Teacher

China University of Mining and Technology - Xuzhou, CN October 2014 to June 2015

Xuzhou, China

South Lake Middle School, Xuzhou, China

● Engaged with freshman students and 8th grade middle schoolers through educational tools such as games, CDs, poetry, and songs in order to enhance their English speaking ability for three semesters

● Interacted with students outside of the classroom on the regular basis to increase their social and cognitive skills through conversation

● Participated in an English Connor which involved giving a lecture over African/Black history and culture Education

B.A. in History

Wabash College - Crawfordsville, IN

May 2014

Skills

• CPR (Less than 1 year)

• Early Childhood

• Teacher Assistant

• Child Development

• Child Care

• Teaching

• Market Research

• Warehouse Experience

• WordPress

• Primary Care Experience

• Toddler Care

• Microsoft Office

• Sales

• Computer skills

• Customer service

• Upselling

• Technical Support

• Software Troubleshooting

• Customer support

• Communication skills

• Analysis skills

• Time management

Links

https://www.linkedin.com/in/adrian-duerson-51b348141 Certifications and Licenses

Early Childhood Education

CPR Certification

Assessments

Early Childhood Development — Highly Proficient

March 2019

Measures a candidate's knowledge of the development of children ages 0-3 and of ways to foster that development.

Full results: Highly Proficient

Customer focus & orientation — Proficient

May 2021

Responding to customer situations with sensitivity Full results: Proficient

Data entry: Accuracy — Highly Proficient

May 2021

Entering data quickly and accurately

Full results: Highly Proficient

Customer service — Proficient

May 2021

Identifying and resolving common customer issues

Full results: Proficient

Customer service — Proficient

May 2021

Identifying and resolving common customer issues

Full results: Proficient

Sales skills — Proficient

February 2022

Influencing and negotiating with customers

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Technical Skills: Elementary in Spanish, Elementary in Chinese CPR card expiration date: 02/08/2024

North Las Vegas Sheriff's card expiration date: 03/09/2023

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