Property Manager Customer Service

MARYANNE M. FASANYA

**** * ******* *****, ******** ID, 83646 • 208-***-****

aduimv@r.postjobfree.com • https://www.linkedin.com/in/maryanne-motunrayo-fasanya/ PROFESSIONAL SUMMARY

Enthusiastic and energetic professional with an impeccable track record and a reputation built on 15+ years of career contribution in managing client assets, budgeting, financial reporting and variance analysis. KEY SKILLS

Asset Management Budget Development & Forecasting Variance Analysis Expense Control Financial Management & Reporting

Project Management Account Reconciliation

Technical Proficiency: Microsoft Office (Word, Excel, Outlook, PowerPoint) Google Suites AppFolio Yardi Buildium SQL (In training)

HIGHLIGHTS OF QUALIFICATION

• Highly experienced in multifamily residential management with a solid history of success, including oversight of multimillion- dollar properties.

• Highly experienced in enhancing the value of commercial real estate assets in order to maximize the owner’s financial return.

• Enhanced the NOI of destressed assets by up 80% in Year 1 and 65% in year two by increasing revenue and implementing strategies for expense control.

• Implemented the transition of operating software that aided continuous growth from 400 units to 3,000 managed apartments in six years.

PROFESSIONAL EXPERIENCE

COMMERCIAL NORTHWEST – 3,000 UNITS OCT. 2015 - PRESENT Asset Manager

• Develop the annual budgets for several properties, implement pro forma budget for new development and new management contracts referencing industry benchmarks.

• Oversee, analyze and review all monthly financial reports of all properties.

• Create and implement executive summary reports for key clients, which represent a quick overview of lease status reports, budget to actual variances with explanation and graphs, rent growth summary, and pending/completed projects.

• Implement a new client onboarding plan and initiate a client relations program to foster business relationships and attain goals and expectations while communicating with various owners on goals and expectations.

• Develop, plan and lead the accounting, reporting and reconciliation of accounts, contracts, capital projects, accounts payable and payroll.

• Effectively analyzes and oversee building expenditures, CAM reconciliation and budgets, multi-year lease renewals and tenant retention.

WEIDNER APARTMENTS – 900 UNITS MAY. 2013 – JUN. 2015 Area Director

• Supervised a team of 26 employees holding various positions, including community directors, leasing agents, office staff, resident managers, and maintenance personnel.

• Motivated, coached, and counseled team members as needed and scheduled regular training programs for team members regarding fair housing practices while fostering a positive working environment.

• Ensured the target Net Operating Income was achieved and exceeded by implementing additional methods to generate revenue and reduce expenses which led to achieving 98% or higher average occupancy in 90% of the total portfolio.

• Conducted an annual tenant satisfaction survey and ensured the delivery of excellent customer service to residents by maintaining and enhancing positive resident relationships.

• Conducted weekly market surveys to ensure rent rates were comparable to the market and reviewed amenity pricing as needed.

• Ensured profitability by collecting rents; introduced new and creative ideas to ensure 90% of revenue was collected by the 10th of the month and 99.5% of all revenue was collected before the end of the month. NORTHERN PROPERTY REIT – 600 UNITS JUL. 2011 – MAY. 2013 Regional Manager

• Authorized all accounts payable and ensured timely payment of all invoices; managed the accounts receivable process and followed up on rent collections and payment of arrears regularly.

• Managed and maintained positive resident relations by addressing and resolving tenant concerns in a timely and professional manner.

• Hired, trained, and mentored employees to ensure high-performance standards were consistently met.

• Effectively conducted regular property inspections to assess properties' condition and maintain excellent curb appeal standards.

• Prepared annual operating budget for review and approval by VP Operations, controlled expenses and ensured they were in line with operation budget and prepared various financial reports, including variance analysis, vacancy reports, rent roll review, and other reports.

• Conducted weekly safety meetings and ensured all accidents and incidents were documented and followed up on. SOCIETIES MANAGEMENT – 650 UNITS MAR. 2006 – JUN. 2011 Property Manager

• Marketed vacant apartments, screened applicants, met with prospective tenants, explained terms of occupancy, and prepared lease agreements. Received recognition for excellent move-in experience practices.

• Regularly conducted building inspections before and after each season while ensuring all preventative maintenance procedures had been performed with regard to the HVAC, boiler, and sprinklers system.

• Represented owner as required at arbitrations and eviction court. Prepared and submitted files for collections for unpaid rent and damages.

• Maintained property by investigating and resolving tenant complaints, enforcing occupancy rules, inspecting vacant units and completing repairs, planning renovations, and contracting with landscaping and snow removal services.

• Oversaw all contractors' work for the assigned portfolio to ensure work done maintained building standards to a high degree as I liaised with current residents during the construction process. EDUCATION & CERTIFICATION

Master Of Science in Urban Real Estate Management and Development Herriot Watt University, Edinburgh, Scotland Jun. 2006 Bachelor Of Science in Estate Management

Obafemi Awolowo University, Nigeria Jun. 2002

Certification: Certified Occupation Specialist – National Center for Housing Management Certified Property Manager – Institute of Real Estate Management PROFESSIONAL AFFILIATIONS

• Served on the board at IREM

• Member of IAA

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