Entry Specialist Data
Resume:
Dana Jones
Atlanta, GA *****
*****.********@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Medical Customer Service Representative
Talentbridge(Job agency) AmeriSourceBergen/Lashgroup( project) - Remote October 2022 to Present
• Responsible for providing well defined services to patients, providers and caregivers.
• Team members will work interactively with patients and their healthcare providers to complete enrollment activities, answer basic program inquiries, and help coordinate access to therapies through the patient’s healthcare provider.
• Depending on the program specific contracted services an associate may perform one or more of the following activities:
• Inbound Phone Queue/General Program Inquires
• Determination for support programs (Copay, PAP, Medicaid, etc.)
• Pharmacy triage and coordination
• Order processing for wholesale orders
• Other follow-up activities (missing info, prior authorization, etc.)
• Intakes and reports adverse events as directed.
• Researches and resolves any claim denials or underpayment of claims.
• Effectively utilizes various means for collecting information using approved methods, which could include phone, fax, mail, and online methods.
• Provides exceptional customer service to internal and external customers; resolves any customer requests in a timely and accurate manner; escalates complaints accordingly.
• Reports any trends or delays to program management (e.g. billing denials, claim denials, pricing errors, payments, etc.).
• Ensures all program correspondence and communication (phone, fax, mail, etc) meets quality standards.
Sr. Billing Coordinator, Special Accounts
DB Schenker - Atlanta, GA
October 2017 to October 2022
• Manage the billing process according to customer requirements
• Coordinate with sales, offshore locations, customers and third parties
• Ensure the account activities and billing process according to customer requirements
• Audit shipments and invoices from offshore against customer requirements and customer tariff
• Analyze shipment documentation provided, make determination as to compliance with standard operating procedures (SOP), provide parties with requirements to align to SOP, determine when billing fulfillment met and execute billing process
• Shipment data entry and billing in the transport management system to customers and offshore locations
• Research and resolve accounting issues and other complex transactional items
• Act as a primary point of contact for the third party billing requests
• Gather, validate and create shipment billing files; Compile, verify and finalize customs invoices VA Account Management Specialist
ERMI INC - Atlanta, GA
November 2015 to January 2017
• General ledger bookkeeping, accounts receivable, and bank statement reconciliation
• Reviewed accounts on a daily basis and contacts customers with past due accounts by phone, home visits or by mail to secure payment, or pick up of merchandise. Notified cosigners of delinquent accounts according to due dates
• Collected the monthly payment established by the credit agreement and/or additional past due monies
• Prepared daily delinquent account status report for manager including payments, promises, repos and accounts to be litigated
VA Administrative Assistant
Vastec - Newnan, GA
September 2014 to December 2015
Responsibilities included prepping and sorting files, email management, checking and clearing voicemails, returning client's phone calls, database management, managing calendars & scheduling, online research, creating spreadsheets and presentations, meeting and event arrangements, additional customer relations, and personal assistance.
Data Entry Specialist
GA Department of Revenue - Forest Park, GA
August 2013 to February 2014
Billing and Collection Specialist
Kunkes Ear Nose and Throat - Riverdale, GA
October 2010 to June 2013
Education
Certificate in Medical Billing & Coding
Javelin tech - Morrow, GA
April 2009 to August 2010
High school diploma or GED
Skills
• Accounting
• Accounts Receivable
• Balance Sheet Reconciliation
• Personal Assistant Experience
• Medical Coding
• Medical Billing
• General Ledger Accounting
• General Ledger Reconciliation
• Accounts payable
• Account reconciliation
• Accounting software
• QuickBooks
• Insurance verification
• EMR systems
• Microsoft Excel
• Microsoft Word
• Customer service
• Typing
• Windows
• Conflict management
• Medical office experience
• Documentation review
• HIPAA
• Clerical experience
• Medical records
• Customer support
• Training & development
• Microsoft Access
• Oracle
• Filing
• SAP
• Data collection
• Customer relationship management
• Word processing
• Data management
• Computer literacy
• Medical collection
• Benefits administration
• Negotiation
• ICD coding
• CPT coding
• HCPCS
• Medical terminology
• Multi-line phone systems
• Front desk
• Microsoft Office
• Microsoft Outlook
• ICD-10
• Managed care
• Epic
• Medicare
• Revenue cycle management
• Phone etiquette
• English
• Communication skills
• Data entry
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