Victor Mudiare

**** **** ****** ****, ************** VA

603-***-**** aduild@r.postjobfree.com

INFORMATION TECHNOLOGY MANAGEMENT

Insightful, innovative, results-driven Information security professional with diverse technical experience in the IT industry. Skilled in integrating cross platform systems and network security, installation/ implementation, integration, and security administration in global work environments. Highly motivated, pragmatic problem-solver, providing technical solutions and explaining complex information to technical and non-technical end-users. Excellent communications skills.

Key Strengths:

-Project Management - IT Project Tracking & Implementation

-Incident management - Microsoft Office 365

-Change/ Configuration Management - Customer Support Satisfaction

-Documentation/ Reporting System - Imaging/Image recovery

-Proficient in optimizing SQL queries, performance tuning.

SELECTED PROJECTS AND ACCOMPLISHMENTS

Install and configured windows server 2016 for Amazon Pharmacy (PNY1)

Introduced the Intrusion Detection Software to the procurement department in the company to help prevent unauthorized access to software.

Successfully configured a new VLAN for a Change Management. Configured about 100 ports on a Cisco Meraki switch and initiated the change on a Switch to Patch Panel

TECHNICAL PROFICIENCIES

Networking: LAN / WAN Administration, Wireless, Network Access Control, VoIP, Cisco, VPN, Routers/Switches

Platforms: Windows 10 & 11, Windows Server2016, MAC Operating System

Software/Tools: Active Directory, JIRA, Zendesk, Slack, GSuite, AirWatch, Norton Firewall, MS Office Suite (Word, Excel-Pivot tables, PowerPoint, Outlook Exchange server), MS Project, MS Access.

Database: MSSQL

Programming Language: SQL

CERTIFICATIONS

CompTIA Security +

EDUCATION

Master of Science, in Information Technology (Manchester, NH) 08/2021

Bachelor of Science, in Chemistry, Ecolle professional unvsersity. 09/2015

WORK EXPERIENCE

IT Support Technician

Pc connection

(Manchester, NH) 04/2020 -Till Date

Respond to incoming requests and resolve business end users’ problem via JIRA ticketing systems and email. Provide network and connectivity support, computer operating systems and software applications.

Record inquiries, provides input on, resolve or direct request to appropriate technical area, track status and follow up to ensure end user satisfaction.

Troubleshoot issues with 3RD Party vendors (BD & Parata).

Support and administration in large scale Office 365 environment

Hardware/ Software break fix

Virtual Private Network (VPN) technical support for remote employees

Provide support for internally developed applications, mainframe/legacy systems and midrange operations.

Collaborate with the Windows migration team in providing support to multiple business end users during the on-going migration from Windows 10 to Windows 11 operating system

Helpdesk Support Technician

SNHU (Manchester, NH) 05/2019 – Oct 2021

(Graduate Assistance)

Collaborated with IT Application support and Information Security teams in providing technical support for Lecturers of New England College and Student.

Create, change, and delete user accounts per request

Support and administration in large scale Office 365 environment

Install, maintain, and upgrade all servers

Install, maintain, and monitor corporate Antivirus and Firewall/UTM device

Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, computers, and switches.

Create, change, and delete user work groups per request

Assist end users in troubleshooting various Microsoft application issues

Identify and escalate to the next tier of support situations requiring urgent attention

End User/ Helpdesk Support Analyst

Pinpoint Global

03 2014 – 02/018

•Worked closely with product manager and engineering on all major product/project development projects.

•Expert in setup, administration and maintenance of all business unit products; especially systems-level LMS, CMS and Compliance products

•Created user documentation for system administrative features and, as appropriate, training client administrative personnel on usage of the system

•Assisted with system testing and client deployment

•Created and published multimedia presentations for clients and static content using a variety of authoring tools

•Troubleshooting and resolving issues independently and ongoing system maintenance

Kimonie Creatives

Technology Intern Milan

02/ 2012– 10/2017

•Performed IT services for client for contract basis, server maintenance, data base management, web construction

•Understanding the System Status and network connectivity, including high-speed internet technology and VPN, Experience with windows internals, performed basis to moderate problem analysis in PC environment.

•Worked in fast-paced, dynamitic environment with a focus on providing superior customer service, where the primary objective is to resolve customer incidents/request within the global service desk so that employees are able to be productive, with minimal downtime.

Performed root cause analysis and identifies problem trends to remove problems from the environment.

COMMUNITY INVOLVEMENT

Participant, Global Days of Service – Campaigned and raised funds for children suffering from polio.

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