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Customer Service Store Manager

Location:
Hueytown, AL
Posted:
January 07, 2023

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Resume:

E. Aaron Elliott, Sr., MBA

aduilc@r.postjobfree.com • 205-***-****

• Hueytown, AL 35023

Growth-focused, results-driven leader with years of success driving revenue and profits for high-growth companies. Expert communicator, able to optimize the productivity of sizable, cross-functional teams with innovative training and incentive programs, one-on-one coaching, and leadership by example. Talent for identifying procedural deficiencies and implementing process improvements that maximize operational efficiency. Proven ability to quickly master new concepts and technologies with minimal training.

Core Competencies

P&L / Budget Management

Continuous Process Improvements

Recruiting and Staffing Initiatives

Revenue / Profit Growth

Change Management

Coaching / Mentoring

Cost Reduction and Avoidance

Safety / Regulatory Compliance

Employee Training / Development

Professional Experience

Octapharma Plasma, Midfield, AL 09/2019 to Present

Center Director

Recruited by a company that collects plasma used to create life-saving medicines to oversee the daily operations of an underperforming donation center with 35 employees. Place significant focus on continually improving production, quality, finance, HR, and IT operations and complying with FDA, OSHA, CLIA, GMP, and other regulatory requirements. Annual goals include increasing donation volume by 10.2% YoY, decreasing annual operating costs by 22%, achieving a 100% product shipment and sample submission accuracy rate, and maintaining a 91.5% donor satisfaction score.

●Led the team to boost donation volume by 10% YoY (98%+ of goal) while reducing yearly operating expenses by 21% (95%+ of goal) and achieving a 100% shipment and submission accuracy rate (100% of goal).

●Enhanced donor satisfaction scores from 65% to 87% (95% of goal) by rapidly resolving escalated issues and ensuring exceptional service delivery.

●Increased employee retention from 29% to 65% (150% of goal) by fostering an environment that values individual accountability and the collective pursuit of shared goals.

●Improved compliance with all regulations by conducting mock audits and enforcing strict adherence to standard operating procedures.

●Boosted productivity and donor satisfaction through the design and execution of a cross-training initiative.

●Spearhead candidate assessment and selection to ensure the ongoing acquisition of top talent, as well as new hire training to elevate individual and team goal attainment.

●Mentored high-potential employees leading to the promotions of four team member into leadership roles.

Alabama Goodwill Industries, Birmingham, AL 11/2018 to 09/2019

General Manager

Presided over a high-traffic location with 72 employees and held concurrent responsibilities for leading talent acquisition, employee training and development, financial management, customer service, and policy implementation efforts. Performance targets included growing sales by 320% and profit by 302%.

●Guided the store to elevate sales by 400% (125% of goal) and profits by 378% (125% of goal).

●Optimized efficiency and productivity by implementing production and retail process improvements that enabled multiple new merchandise placements each day.

Triton Management Group, Birmingham, AL 08/2016 to 11/2018

Store Manager, QuickPawn

Directed a nine-member location with $980k in inventory and a $750k loan portfolio including all sales, marketing, and internal auditing operations. Production goals included producing 30% YoY loan portfolio growth while maintaining 10% account delinquency and 76% customer satisfaction rates.

●Expanded the loan portfolio by 66%+ (105%+ of goal) through the launch of community appreciation events that enhanced brand awareness and positioned the store as a local financial resource.

●Coached and developed three team members into management positions.

Scott’s Jewelry & Pawn, Tarrant City, AL 10/2014 to 08/2016

Manager

Led a seven-member, cross-functional team with responsibility for decreasing the inventory turn ratio by 50% and increasing profits by 80% each year.

●Lowered inventory turn ratio by 50% (100% of goal) and elevated annual profit by 100% (125% of goal) by training the team to employ the family/friends, occupation, recreation, and motivation (FORM) sales technique.

Bestway Rentals, Midfield, AL 10/2012 to 09/2014

General Manager

Hired by a rent-to-own retailer of furniture, appliances, and electronics to execute a turnaround strategy at an unprofitable, 10-employee location and achieve 83% YoY revenue and 138% YoY profit growth rates.

●Boosted sales by 125% (150% of goal) and profit by 250% (180% of goal) through improved returned merchandise reconditioning operations and offering discounts to parents of children with good report cards.

●Trained and mentored five employees that earned promotions into General Managers at other locations.

●Earned recognition from leadership for exceeding expectations at a store that was trending toward closure.

Additional Experience

Regional Accounts Manager (05/2005 to 09/2012), Aaron’s, Birmingham, AL

Education

Doctor of Business Administration (2022), Northcentral University, Global Campus

Master of Business Administration (2018), Salem University, Global Campus

Bachelor of Arts in Business (2017), Salem University, Global Campus



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