Shae Baddour

Operations Professional with Passion and Drive.

Atkinson, NH 03811

aduil8@r.postjobfree.com

+1-978-***-****

Operations executive with expertise in the areas of facilities management, financial reporting and budgeting. Effective in design and implementation of internal accounting controls as well as policies and procedures. Detail oriented with a demonstrated ability to assess financial and operational issues, implement solutions and continuously improve the overall functional performance. Authorized to work in the US for any employer

Work Experience

General Manager

Atkinson Resort & Country Club - Atkinson, NH

August 2021 to Present

Complete oversight of a semi-private resort, hotel and country club including an $11 million dollar yearly budget, while reporting directly to the President/Owner.

• Developed strong relations with members, guests and vendors on behalf of the organization

• Reduced food costs from 47% to 41% in first 6 months

• Implemented accurate inventory controls

• Oversight of monthly P&L reviews with department managers

• Created revenue growth and increased interdepartmental productivity resulting in profitability and an engaged workforce

• Worked with Controller to implement, coordinate and execute yearly budget planning process

• Improved the operational systems, processes and policies to support better management reporting, information flow and management, business processes and business functions

• Devised strategies to ensure growth of programs company wide, identifying and implementing process improvements that maximized output and minimized costs

• Worked closely with the sales department to increase membership and banquet revenue Intermittent Police Officer

Methuen Police Department - Methuen, MA

1988 to May 2022

Responsible for various forms of police work including cruiser/patrol duty. Key Accomplishments Graduated Northeast Regional Police Institute Reserve Academy, 1986 Certified First Responder, CPR, AED and suicide prevention Complete yearly in-service training including Massachusetts General and Motor Vehicle Laws Certified in use of firearms Elected Treasurer of IPO Association

Operations Manager

CommTank, Inc. - Wakefield, MA

September 2020 to August 2021

Complete oversight of a $12,000,000.00 construction operation, specializing in the installation and removal of underground and above ground storage tanks, fuel spill remediation, environmental drilling, tank testing as well as complete construction of gas stations. Manage all day to day operations, facilities and equipment management, finance functions including, financial reporting, financial analysis, purchasing, inventory, payroll and OSHA safety program. Key Accomplishments

• Designed internal processes resulting in increased workflow efficiencies

• Developed a material planning and purchasing process

• Implemented accurate inventory control processes

• Designed and implemented proper internal control procedures

• Oversight of OSHA compliance program

• Successfully completed facilities and equipment maintenance programs

• Created revenue growth and increased interdepartmental productivity resulting in profitability and an engaged workforce

• Participated in monthly P&L review

• Managed payroll process to save dollars where possible and appropriate

• Significantly reduced out of control overtime during the first 6 months

• Managed inventory control

• Worked with Controller to implement, coordinate and execute yearly budget planning process

• Devised strategies to ensure growth of programs company wide, identifying and implementing process improvements that maximized output and minimized costs

• Trained, coached and developed direct reports

• Ensured that timely and organized, preparation and delivery of work orders were taking place

• Improved the operational systems, processes and policies to support better management reporting, information flow and management, business processes and business functions

• Managed relationships with clients and vendors

• Created organization policies and standards, ensuring legislative regulations are followed

• Played a significant role in long-term planning, including an initiative geared toward operational excellence

• Member of senior management

Director of Operations

Rita’s Catering - Everett, MA

April 2019 to September 2020

Complete oversight of a $20,000,000.00 catering operation. Manage all day to day operations, facilities and equipment management, finance functions including, financial reporting, financial analysis, purchasing, inventory, payroll and OSHA.

Key Accomplishments

• Designed internal processes resulting in increased workflow efficiencies

• Developed a material planning and purchasing process

• Implemented accurate inventory control processes

• Designed and implemented proper internal control procedures

• Successfully completed implementation of ADP Payroll time keeping system

• Successfully completed implementation of OSHA compliance program

• Successfully completed facilities and equipment maintenance programs

• Created revenue growth and increased interdepartmental productivity resulting in profitability and an engaged workforce

• Participated in monthly P&L review

• Managed payroll process to save dollars where possible and appropriate.

• Managed inventory control and food cost

• Worked with CFO to implement, coordinate and execute yearly budget planning process

• Devised strategies to ensure growth of programs company wide, identifying and implementing process improvements that maximized output and minimized costs

• Trained, coached and developed direct reports

• Scheduled and managed transportation team

• Ensured that timely and organized, preparation and delivery of orders was taking place

• Improved the operational systems, processes and policies to support better management reporting, information flow and management, business processes and business functions

• Managed and increased the effectiveness and efficiency of Support Services (HR, Finance), through improvements to ease function as well as coordination and communication between support and business functions

• Managed relationships with clients and vendors

• Upheld organization policies and standards, ensuring legislative regulations are followed

• Played a significant role in long-term planning, including an initiative geared toward operational excellence

• Member of senior management

Vice President/Owner/Operator

FTC Donuts, Inc - Lawrence, MA

2013 to March 2019

Complete oversight of a franchised coffee and donut shop with on site café and catering operation. Manage all day to day operations, facilities and equipment management, finance functions including, financial reporting, financial analysis, accounts receivable, accounts payable, purchasing, inventory, employee benefits, payroll and OSHA.

Key Accomplishments Designed and implemented financial policies and procedures related to all financial aspects Designed internal processes resulting in increased workflow efficiencies Developed a material planning and purchasing process Implemented accurate inventory control processes Designed and implemented proper internal control procedures Successfully completed implementation of General Ledger Package Successfully completed implementation of Payroll system

Plan and supervise yearend review with external audit firm Successfully completed implementation of OSHA compliance program Successfully completed facilities and equipment maintenance programs

Successfully completed implementation of computer network upgrade and maintenance policy Member of senior management

General Manager/Chief Operating Officer

Haverhill Golf & Country Club - Haverhill, MA

2004 to 2013

Complete oversight of a private country club including a $4 million dollar yearly budget with 10 separate departments, while reporting directly to the President and Board of Governors. Key Accomplishments Successfully managed a failing operation with greater than 1 million dollars in losses in the previous two years to profitability in just over one year Designed and implemented financial policies and procedures related to all financial aspects Improved internal processes resulting in increased workflow efficiencies Developed a planning and purchasing process Implemented accurate inventory control processes Designed and implemented proper internal control procedures

Successfully completed implementation of Jonas General Ledger Package Successfully completed implementation of Payroll and Human Resource system Plan and supervise yearend review with external audit firm Successfully completed 401k census in preparation of annual tax filings Successfully completed implementation of computer network upgrade and maintenance policy Successfully completed facilities and equipment maintenance programs Successfully refinanced existing debt to add on a half million dollar outdoor deck Created unity between all department heads

Successfully managed pool operation from verge of being discontinued to annual net profits of greater than one hundred thousand dollars Member of senior management Controller/Facilities Manager

Redman Card Clothing Co., Inc - Andover, MA

1999 to 2004

Manage all finance functions for an international textile manufacturing company including, financial reporting, financial analysis, accounts receivable, accounts payable, purchasing, inventory, employee benefits, payroll, facilities and equipment oversight and OSHA. Key Accomplishments Designed and implemented financial policies and procedures related to all financial aspects Improved internal processes resulting in increased workflow efficiencies Developed a material planning and purchasing process Implemented accurate inventory control processes Designed and implemented proper internal control procedures Successfully completed implementation of General Ledger Package Successfully completed implementation of Payroll and Human Resource system Plan and supervise yearend review with external audit firm Responsible for multiple local and foreign bank accounts Successfully completed facilities and equipment maintenance programs Successfully completed implementation of OSHA compliance program Successfully completed 401k census in preparation of annual tax filings Successfully completed implementation of computer network upgrade and maintenance policy Member of senior management Senior Vice President/Treasurer

Nationwide Protection Services, Inc - Methuen, MA

1990 to 1999

Managed the day-to-day, Accounting/Operations functions including scheduling, purchasing, customer service and IT.

Key Accomplishments Implemented complete accounting software package Established internal accounting controls Developed an employee scheduling and payroll process Responsible for preparing corporate federal, state and payroll tax returns and financial statements Prepared detailed cost proposals for potential customers Maintained open lines of communication with client personnel

Successfully completed conversion from manual to computerized office environment Member of senior management

Staff Accountant

Tofias, Fleishman & Shapiro, P.C - Cambridge, MA

1988 to 1990

Responsible for financial statements and tax returns on various audits, reviews and compilations for a diverse clientele.

Key Accomplishments Experience ranged from general audits, SEC audits, unaudited engagements, reviews, compilations, statement of cash flows and projections Prepared corporate and individual federal and state tax returns as well as financial statements Interpreted sales trends and prepared management reports for assistance in forecasting Assisted retired FBI Agent/CPA in litigation support department Industry exposure included; retail, manufacturing, charitable organizations, real estate and construction

Education

Bachelor of Science in Business Administration in Accounting Merrimack College - Andover, MA

1988

Associates Degree in Business Administration - cum laude in Business Administration

Northern Essex Community College - Haverhill, MA

1986

Methuen High School

1984

Skills

• General Ledger Accounting

• Financial Report Writing

• Journal Entries

• Forecasting

• Financial Analysis

• Account Analysis

• Financial Acumen

• General Ledger Reconciliation

• Account Reconciliation

• Purchasing

• Accounting Software

• Facilities Maintenance

• Bank Reconciliation

• Accounts Payable

• Payroll

Certifications and Licenses

First Aid Certification

Additional Information

To whom it may concern,

Shae Baddour has and continues to be a friend and professional acquaintance of mine for the past 10 years. During that time my association with Shae has been primarily on a professional basis. Being the President of Haverhill Country Club Shae reported directly to me for 2 years and indirectly for 6 years as a member of the Board of Governors. For 7 consecutive years as General Manager he managed a positive income for the club under recessionary economic conditions and a declining membership. Shae took the necessary steps each year to be creative and make budget adjustments in all departments to achieve the club’s goals. His interaction with staff and club members in difficult times was smooth and reassuring. I considered his performance during that period to be nothing short of exemplary.

The best way to describe Shae’s method of operation is to describe his many attributes and his application of them to managing problems or issues. To begin with Shae’s management style and demeanor is one of subtlety and keen listening skills. He never loses his composure and always conducts himself professionally. Communicating, follow through and long hours are some of the strong attributes he’s demonstrated as a means to providing leadership, building a team and earning respect from the members. Shae emulates all the inward and outward qualities of a general manager or president i.e.; he is articulate, intelligent and always has a pristine appearance. While working close with him through the years it is very apparent Shae’s honesty, loyalty and integrity are above reproach, both professionally and personally. It is a privilege and honor to know Shae in both capacities. Please consider this as a letter of recommendation and a testament to his character. A. L. DiVincenzo

CEO/President retired

4 Merrimack River rd

Groveland, Ma 01834

Tel 315-***-****

June 18, 2013

To Whom It May Concern

This letter is being written on behalf of Shae Baddour, a person that I have known and worked with at the Haverhill Country Club (HCC) for the past 10 years. I am a current member, former President of HCC, two time Board of Governors member, and have over 40 years of membership experience at the club. My work with Shae is very recent and I would like to share with you this recommendation for his services, based on my first hand knowledge.

Shae is a very hands on, involved manager. His operations knowledge is second to none. He can run an organization with multiple goals and meet and exceed those objectives. His experience at HCC, managing golf, greens, outings and dining operations, was outstanding. He met fiscal, customer service, and operational goals consistently and with zero damage control. His calm and business- like approach to all his work is a tribute to his finely tuned operational skills. His people skills are much appreciated by those that work for him, and by those that he works for. He has no problem handling troubled employees and is comfortable leading both small and large organizations. HCC is a better place because of Shae and his efforts, and he will be sorely missed. I would be happy to share additional thoughts and/or answer any questions. You can best reach me by telephone at 978-***-****. Thank you.

Sincerely,

John W. Ostrowski, Jr.

June 16, 2013

To whom it may concern:

I joined Haverhill Country Club 6 years ago and have known Shae Baddour as our General Manager responsible for all aspects of club management during that period. In addition as a member of the House Committee we worked together closely on issues involving food, beverage, functions and facilities.

Shae is a dedicated, hardworking individual with a very solid financial acumen. His commitment to our membership and improving the overall experience at Haverhill Country Club was outstanding. Shae was very skilled at dealing with a diverse membership, listening to their concerns and then putting appropriate changes or policies in place to enhance our service. As a member of the House Committee, on which Shae was a key participant, he was always prepared for our meetings, brought creative solutions to the floor and his follow up was excellent. I also had the opportunity to observe Shae interact with staff. He developed a very loyal, dedicated team and was fair and decisive while providing clear,concise direction.

I can fully recommend Shae Baddour as an outstanding candidate for any role that would require a manager with superior interpersonal skills, proven ability to navigate difficult member/customer interactions and insightful financial analysis.

Sincerely,

Ernie Fredericks

aduil8@r.postjobfree.com

617-***-****

Joan Widder Lewis

93 North Avenue

Haverhill MA 01830

978-***-****

e mail address- aduil8@r.postjobfree.com

June 18, 2013

To Whom It May Concern

I am pleased to write this reference for Shae Baddour. I have known Shae for his entire (2004-2013) management employment at HCC. I have been a golf member of HCC since 1992. As a Board of Governors member during some of the years 2004-2013, I have had the opportunity to observe Shae’s skills in various scenarios.

A strong skill of Shae’s is his ability to listen and communicate. He is approachable and is assiduous in his pursuit to provide

a positive environment. I say this with the memory of observing Shae walking through the club when multiple members would approach him with concerns, complaints and requests. Regardless of the content, Shae’s affect was calm and attentive, enhancing member satisfaction. Shae’s organizational and multitasking skills were demonstrated when he was required to manage an event, a wedding as well as members in the dining room all at the same time. When necessary, he would willingly step into the roles (server, etc) necessary to achieve overall satisfaction. A major goal of HCC is to obtain and retain members. Shae’s ability to be creative as well as remain consistent with club standards maximized member retention. Please feel free to contact me if further information is needed. Sincerely,

Joan Widder Lewis

Shae N. Baddour

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