Customer Service Office Manager

Location:

Oakley, ID, 83346

Salary:

$24 hour

Posted:

January 07, 2023

Contact this candidate

Resume:

Andrea B. Dayley

*** ******* ****. *., **** Falls, ID 83301

208-***-**** **********@*****.***

Education

Certified Dental Assisting, Vocational Education Department, Boise State University. May 1991

High School Diploma, Twin Falls High School. Twin Falls, ID May 1989

Dental Office Manager

I am a dedicated and dynamic dental office manager with many years’ experience in providing excellent customer service. I have strong communication skills and dental knowledge to provide the best experience in the dental home. I am very passionate about the care of clients along with my fellow employees.

Areas of Proficiency

Microsoft Word & Excel

Accounts Payable & Receivable & Collections - QuickBooks

Patient Scheduling & Telephone Communication

Employee Payroll & Taxes

Dental Software-Eaglesoft, Dentrix, PBS, DentaMax

Professional Experience

May 2017-Sept. 2022 Financial Manager, Sage Creek Dental, Twin Falls, ID

Patient scheduling, insurance billing, accounts receivable and payable and collections. Eaglesoft software used.

Complete patient’s walkout with collecting co pays and presenting treatment plans.

HIPAA compliance officer.

Work in connection with accounting office with information on QuickBooks.

Coordinate any staff travel for continuing education.

Jan. 2011-May 2017 Dental Clinic Manager, College of Southern Idaho, Twin Falls, ID.

Manage a complete Dental Hygiene clinic of 12 chairs. Order all supplies and manage an inventory for 20 students. Educate 10 new students every fall on office protocol, Eaglesoft software, patient care and professionalism.

Assist in admissions and interviews every March.

HIPAA compliance officer. Manage 4-6 budgets every year.

Assisted in the initial accreditation and final accreditation of the Dental Hygiene program at CSI, which included a tremendous amount of paperwork and site visit by CODA.

Coordinate any staff and student travel for continuing education.

Coordinate annual Laser conference put on by CSI Dental Clinic.

May 2015-Aug.2015 Dental Clinic Manager, Wellness Tree Community Clinic, Twin Falls, ID.

Initial set up of dental practice at this non-profit facility.

Align Dentists to work/volunteer their time.

Andrea B. Dayley

730 Sunrise Blvd. N., Twin Falls, ID 83301

208-***-**** **********@*****.***

Employment/Personal References

Cindy Harding, RDH

College of Southern Idaho Dental Hygiene Director (Retired)

208-***-****