Call Center Insurance Manager
Resume:
Angela M. Brooks
***************@*****.***
PROFESSIONAL ATTRIBUTES
Adaptable to changing situations and obstacles that may arise throughout the day, along with the aptitude to work consistently in high stressed environments.
Demonstrates flexibility to work in variable hours or work situations and be successful.
Exhibits superb interpersonal and presentation skills, with the ability to work in a highly matrixed organization.
Holds a natural affinity for details, commitment to excellence and continuous improvement.
Demonstrates a strong leadership style.
Competent at satisfying the tactical needs of the client and creating a professional work environment to make positive impact on the customers.
Substantial grasp on prioritization/organizations of the massive workload each day to accomplish tight deadlines and company goals.
Virginia Notary.
Procurement/Scheduling Manager Auto Advantage – Hendersonville, Nc
October 2022 – Current
Responsible for the overall management, purchase, storage, and distribution of vehicles of one location.
Tasked daily with purchasing (handling large cash transactions), proper state and federal tag and title paperwork is completed properly.
Relationship Banker American National Bank – Roanoke, VA
March 2022 to July 2022
Stayed abreast of American National Bank regulatory standards: Bank Security Act and laws associated with Privacy, Fair Lending, Regulation E, Deposit, transactions, and loan accounts.
Maintained the highest level of customer service standards while consistently delighting customer and exceeding expectations.
Acted as primary contact to clients to handle transactions, conflicts and questions about an account, answered questions in reference to opening new accounts.
Processed error transactions for customer.
Manager the vault and vault transactions with other tellers.
Finance and Insurance Manager Discovery of Altavista – Altavista, VA
September 2017 to October 2022
Complete all loan closings with proper documentation, Tax, Tag and Title procedures.
Assist clients and buyers with their financing and aftermarket product needs.
Works directly with banks and Credit Unions to acquire approval and funding for clients and buyers.
Strictly followed Company and Manufacture highest ethical standards, as well as state and federal laws.
Maintained monthly company objectives
Firm understanding of tag and title laws with the Department of Motor Vehicles.
Sales Representative/ Business Development Manager Discovery of Altavista – Altavista, VA
July 2017 to September 2017
Assisted customers with questions regarding the company, Manufacture, Purchase Options, and vehicles.
Worked with all sales leads incoming the location and various brands.
Worked in a call center environment to ensure all customer questions were addressed. *Completed all company and Manufacture required training.
Managing Partner JD Byrider / CNAC – Greensboro, NC
September 2011 to September 2016
Responsible and accountable for growth and profitability of JD Byrider Sales, CNAC Finance, JD Byrider service department. Achieving positive results in the key areas: Supervision, Marketing, Operations and Administration.
Recruit, hire and train managers. Preform reviews, Councils, Terminate when necessary. Conducts weekly training and goal meetings. Demonstrates motivation to all staff members and provides leadership to all departments.
Monitors compliance with both JD Byrider and CNAC Finance. Participates in all financial audits. Trouble shoots and corrects operational problems. Follows up on customer complaints. Sets, monitors the goal boards in all departments. Processes payroll and all employee benefit programs. Monitors and implement all ISHA and safety procedures.
Monitors Tax, Title, Lien, and Licenses in the dealership. Process all customer DMV paperwork. Monitors customer and dealership insurance reports. Produces financial reports to JD Byrider Corporate and Ad Groups. Controls all operational expense. Monitors all personal procedures and controls labor cost.
Bad debt resolution. Taking possession of vehicles, processing the property for auction, assuring all proper paperwork has been handles to legal standards.
Branch Finance Manager JD Byrider / CNCA – Lynchburg, VA
February 2022 to September 2011
Responsible for the growth and profitability of CNAC Finance portfolio. In addition to being accountable for increasing the return on the investment through customer satisfaction. Ensures that the Finance staff implement all aspects of the CNAC Program.
Accurate and timely reporting of customer financial information to credit bureaus. Evaluates and supervises all CNAC office activities: Delinquency goals, Charge off and collection goals. Structure and implements all solicitation programs. Assures all deals adhere to CNAC deal standards. Interviews, Budgets, Credit Score, verified and evaluates all loan applicants. Renders all lending decisions and issues a condition statement with proper risk vs return ratio. Closes all loans, completes all proper Loan and Tax, Tag and Title paperwork.
Evaluates problem accounts and prepares a plan of action.
Ensures all areas follow local, state and federal collection, lending and bankruptcy laws.
Creates loan files, monitoring completeness, correctness, and compliance with lending decision. Ensures credit rejection letters are produces and filed in a timely manner.
Hires, motivates, and trains all staff. Monitors collection activity and daily production. Conducts morning collection meetings and daily production. Creates work staff schedules. Reviews all state and federal collection laws. Reviews customer vehicle insurance records. Works with customers to resolve all insurance and total loss insurance claims and repurchase new vehicles.
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