Center Representative Administrative Assistant

LaChelle Hyman

*** ******* ****, **** ******, Maryland

aduihr@r.postjobfree.com

Energetic employee with strong time management skills and who thrives in a fast paced, dynamic environment. Trained in customer service, good at communicating, and is knowledgeable with computers. Well rounded eager to learn, and able to learn quickly.

SKILLS

Leadership, Time Management, Problem-Solving, Flexibility, Communication, Teamwork, Responsibility,

Active Listening, and Organization, Speed, 10-Key Tying, Computer Skills, Positive Attitude

WORK EXPERIENCE

The Panther Group-Temp Service

Call Center Representative

February 2022- April 2022

Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies. Respond effectively to all forms of inbound and outbound contacts. Track and document all inquiries using the applicable systems. Process new applications for health care coverage via the telephone including building tax household, household income, eligibility determinations, interpreting determinations made by the Marketplace, and enrollment into health plans. Transfer/refer consumers to appropriate entities according to the established guidelines. Process life event changes, demographic updates, dis enrollment requests, and special enrollment periods as requested. Facilitate the fulfillment of caller requests for materials via mail, email, or download. Facilitate translation services for non-English speaking callers according to procedures. Escalate calls or issues to the appropriate designated staff for resolution as needed. Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems.

First Transit - April 2017-March 2019

Dispatcher Annapolis, MD

Answers and directs business calls to appropriate personnel. Retrieve message from voicemail and return customers calls. Dispatch return passengers to drivers. Report mileage from Manifest to Route Match. Verification of hours work in Route Match. Enter new customers information and schedule rides in Route Match. Responds to customer inquiries and needs in a timely manner. Completes a variety of daily reports and clerical duties, managed a fleet of drivers which encompassed hours. Excellent rapport with drivers. Analyzed and solved driver routing problems.

Administrative Assistant-May 2007 - December 2022

Quality Contractors Annapolis, MD

Receptionist supporting VP. Managed department office supplies and equipment. Screened calls, and routed messages using multi-line phone. Operated as the first person of contact, helped implement the solution and ensure client receives effective solutions. Using Microsoft Outlook and Word to build team communication and record system.

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