Customer Service Representative

SHERESE OWENS

**** ******* ****** ****, ***** Mountains, GA 30083 · Phone: 585-***-****

aduihk@r.postjobfree.com ·

Customer Service Representative with two years of experience in the medical and insurance sales industries. Proven expert at helping customers by finding creative solutions. Enthusiastic about providing stellar service. Known for being organized and a strong collaborator.

MAY 22– TO PRESENT

HR RECRUITING DIRECTOR, the ross agency

Managed full recruitment cycle to keep company fully staffed

Prepared compensation and benefit packages for prospective hires

Created and posted job ads, scheduled interviews, and managed pre-employment drug screening and background checks

Compiled feedback after interviews, and discussed compensation packages for prospective hires

Reviewed resumes to determine candidates’ credentials

Interviewed candidates with leadership team to determine behavioral and cultural fits

Led successful employees training and development programs

Managed day-to-day operations of Human Resources department

JANUARY 22– TO PRESENT

INSURANCE AGENT, the ross agency

Provided advice to clients and recommended insurance products

Provided intermediary services between insurance companies and clients

Provided good customer service to maintain and retain clients

Expanded customer base

Called on policyholders to deliver and explain policy

Analyzed insurance program to suggest additions or changes

Customized insurance programs to suit individual customers

Sold life policies that payout on death

Analyzed the client’s current portfolio and made recommendations

Assisted Clients during the claim process

Seek out new clients and develop clientele by networking to find new customers and generate lists of prospective clients

JULY 2020 – TO AUGUST 2021

CUSTOMER SERVICE REPRESENTATIVE, maximus

Made outbound calls to customers

Oversaw customer inquiries and complaints

Provided information about the products and services

Troubleshoot and resolved product issues and concerns

Documented and updated customer records bases on interactions

Solved customer problems and provided best practical solutions

Guided and processed customer orders and inquiries

NOVEMBER 1997 – TO JUNE 2020

RESIDENTIAL MANAGER, cds monarch

Provided individual and group programming to clients with developmental disabilities that promote individuality, integration, independence, and productivity in accordance with client’s individual specified programs

Assigned goals for performance and deadlines that comply with company’s plans and vision

Organized workflow and ensured that employees understand their duties or delegated tasks

Monitored employee productivity and provided constructive feedback and coaching

Created and facilitated an atmosphere that is most conducive to the growth, success, and safety of the clients

Supervised and documented clients’ weekly behavior and provided therapeutic interventions as needed

Participated in weekly care team meeting as requested and provided input on clients

APRIL 2006 – TO JUNE 2020

FAMILY CARE PROVIDER, cds monarch

Provided care, services, and a safe home to patients with developmental and physical disabilities

Monitored patients (vital signs, temperature, respiration) and reported on their condition

Assisted with clients’ personal care activities

Maintained patients care records and documents

Assisted patients with mobility and physical therapies exercises

Instructed and counseled patients and families on diet and exercise

Provided companionship and basic emotional or psychological support

Performed domestic and household tasks

Assisted with ADLs

JULY 2003 – TO MARCH 2006

FOSTER CARE PROVIDER, HILLSIDE CHILDREN CENTER

Provided care and housing for children who made progress in residential treatment but are not yet ready to return home

Provided mentoring in life skills as teens approached adulthood

Provided 24-hour care of foster children

Encouraged and reinforced appropriate behaviors management techniques

Responded quickly and appropriately in emotional/ behavioral crisis situations using the least restrictive intervention necessary to maintain safety of the child and others

Attended foster care review boards to ensure successful, clear communication of essential information

EDUCATION

MAY 1994

HIGH SCHOOL DIPLOMA, John marshall high school

Rochester, NY

DECEMBER 1995

HAIR STYLIST, Shear ego international school of hair and design

Rochester, NY

SKILLS

Interpersonal and customer service skills

Written and verbal communication skills

Analytical and critical thinking skills

Multitasking and organizational skills

Time-management skills

Ability to share work among a customer service team

Ability to answer a high volume of call and/or emails daily

Attentiveness and patience

Ability to find the positive in any situation

Contact this candidate