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Customer Service Patient Services

Location:
Hooper, UT
Posted:
January 07, 2023

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Resume:

Phone : 801-***-**** Address: **** W. **** S.

Email : aduigt@r.postjobfree.com Hooper, Utah 84315

DAVID JAMES

Pharmacist

PROFILE

Registered pharmacist with 15 plus years of experience and proven success in diverse pharmaceutical settings. Highly proficient in delivering physician prescription orders, increasing sales, coaching and mentoring staff, and team-building. Has improved script volume up to 20%, production 15%, and led a 25% i ncrease in revenue by optimizing workflows and taking a customer- first approach by being empathetic to patients, staff, and colleagues. EDUCATION & TRAINING

Bachelor of Pharmacy, University of Montana, Missoula, Montana Associate of Applied Science in Electronics, Texas State Technical Institute, Amarillo, Texas Certifications

● Utah Pharmacy License

● Medication Therapy Management

● Birth control, Cold Sores and UTI

Certifications

● APhA Immunization Certification

● CPR Certification (BLS)

● Strep Test Certification

PROFESSIONAL EXPERIENCE

DJ PHARMACEUTICAL CONSULTING · Ogden, Utah April 2000 – Present Owner / Pharmacy Auditor

Monitors facility operations to maintain Joint Commission Accreditation of Health Organizations (JCAHO) and American Pharmaceutical Association standards. Reviews chart errors with staff to improve regulatory requirements. Monitors drug reactions and interactions, proper dosage, and Drug Utilization Reviews using MTM techniques.

● Improved low JCAHO ratings by coaching and mentoring 25 staff members for proper medication entry procedures

● Achieved an “A” rating from JCAHO for 3 facilities through audits and consultation matrices

● Reduced charting errors by 6% utilizing Managed Care Programs and Quality Assurance programs

● Decreased errors by 12% by tracking trends, developing staff communication plans, increasing safety practices and adhering to security regulations KENT’S · Plain City, Utah July 2020 – Oct 2022

Staff Pharmacist

● Increased pharmacy profitability by 12% by offering immunizations to patients

● Increased efficiency by 8% through coaching and mentoring staff on proper workflow procedures keeping customers and patients healthy by being adaptable

● Provided strong working knowledge of Medicare and Medicaid Pharmacy program requirements and administering managed care programs

● Engaged with patients by getting to know them and their families by showing empathy, providing excellent pharmaceutical skills and patient safety Phone : 801-***-**** Address: 5293 W. 3625 S.

Email : aduigt@r.postjobfree.com Hooper, Utah 84315

● Ensured the health and safety of patients through correct drug monitoring, quality assurance, clinical, and counseling skills to patients and providers.

RIDLEY'S · Ogden, Utah Oct 2016 - Oct 2021

Staff Pharmacist

Managed pharmacy operations dispensing prescription drugs, offering patient consultations, performing DUR’s and alternatives to patients with cost effective and evidence-based outcome-driven settings. Prepared weekly, monthly, and inventory management reports. Schedule staff to ensure quality customer service and support.

● Traced trends and decreased unnecessary inventory by 11% improving accountability, loss prevention, and usability in accordance with Company policy and other National reports

● Motivated staff to help them maximize their potential by showing a culture that is caring, energetic, enthusiastic, and giving development opportunities

● Contributed to patient compliance by counseling patients on drug interactions, adverse reactions, and proper dosage

● Increased revenue 8% by promoting vaccinations, quality assurance, customer service, and other healthcare options to patients.

● Supervised and trained staff on programs, laws, pharmacy practice, regulations, workflow management, and security

● Showed empathy and compassion for patients, customers, staff, and colleagues WALGREENS · Lehi / Provo, Utah April 2006 - June 2016 Manager / Staff Pharmacist

Performed patient services including consultations, immunizations, and filling prescriptions. Performed duties to help staff and consulted with healthcare professionals to ensure individual patient care and services .

● Increased business by 17% with enhanced customer service, communicating with physicians, nurses, and other medical personnel

● Introduced procedures in compounding to ensure the batch formulations, quality assurance, process validation, and regulatory requirements were satisfied

● Monitored and assessed the outcomes of drug therapies and relayed the pertinent information to physicians and nurses

PROFESSIONAL COMPETENCIES

· Quality Assurance · Customer Service · Managerial Skills

· Relationship Building · Patient Consultation · Pharmacy Audits

· Workflow Management · Financial Profitability · Loss Prevention



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