Customer Support Service

FAITH GATES-STEGERWALD

**** ********* **** ******* ******** Beach, VA 23454 Cell: 252-***-****

QUALIFICATIONS

Customer Support Manager with proven success in meeting sales goals and working in a team environment to achieve the desired outcome.

WORK EXPERIENCE

2009 -Current

2007-2009

2002-2007

1998 – 2002

1997 – 1998

1993 - 1997

Stay at home Mom

Proud mom of two boys, who are 8 and 6 years old.

Freelance Projects

Prepared annual Spares/Repairs Price book, quotations, and special projects for Tactair Fluid Controls Inc.

Manager, Customer Support

Tactair Fluid Controls Inc., Liverpool, NY

Responsible for Spares and Repairs Contract Administration along with the administrative support. Position reported to Vice President, Customer Support.

Ensures excellent customer service and timely processing of customer quotations, order administration, enforcement of policies, and delivery of products. Interact with planning, quality, engineering and purchasing departments.

Responsible for achieving sales goals and profit margin objectives for Spares and Repairs. Negotiate with customers to find a mutually agreed upon sell price.

Internal ISO/QS Auditor. Team leader for audits of Customer Support department.

Oversee daily work assignments for contract administrators and administrative support personnel.

Visitations to aerospace customers and attend conferences (NBAA, L.M. H.O.C., Farnborough, and CRJ)

Manager, Customer Service & Export Sales

Marquardt Switches, Inc, Cazenovia, NY

Management of call center which consists of four customer service representatives and daily interaction with Regional Sales Managers. Position reported to President.

Liaison between sales and materials department.

Manage export sales functions to parent company in Germany and in the Far East.

Team leader for Contract Review and Servicing Sections for ISO 9001 and QS 9000. Internal ISO/QS Auditor.

Champion for forecasting process and forecasting systems.

Visitations to major customers, i.e. Black & Decker, Milwaukee Electric Tool, Delphi Automotive, Daimler Chrysler, and National Distributors.

Program Manager

Benchmark Electronics, Inc., Angleton, TX

Focal person for communications between customer and plant.

Responsible for negotiating, developing, communicating, committing, and implementing a schedule for customer orders based on manufacturing capacity and component lead-time.

Visitations to direct customers.

Sales Coordinator

Marquardt Switches, Inc., Cazenovia, NY

Prepare annual sales projections for O.E.M. customers.

Manage orders for 85% of customer base & Oversee Order-Entry Department.

Visitations to major customers.

EDUCATION

1989 - 1993

Bachelor of Science (Specialized in Business Management)

Cazenovia College, Cazenovia, NY

VOLUNTEER EXPERIENCE

1999 – 2003

2001 – 2003

Cazenovia College Alumni Association Board Member & Secretary

Cazenovia College Board of Trustees Member

AWARDS RECEIVED/ CERTIFICATES

2005

2005

2004

2002

2001

2001

1996

1995

1993

Export Training Certificate–State Department

Dealing with Unacceptable Employee Behavior Certificate – Skill Path Seminars

Internal Auditor Training – Tactair Fluid Controls Inc.

Ahern, Murphy & Associates – Leadership Development

MACNY Certificate – The Confident Leader

MAPICS University – AS400 Forecasting Module

Young Alumni Award from Cazenovia College

Marquardt Switches, Inc. Employee of the Year

Who’s Who in American Colleges and Universities

COMPUTER SKILLS

Microsoft Office (Word, Excel, PowerPoint, Outlook), Word Perfect, Quattro Pro

Microsoft Project

Contact Management (GoldMine, Maximize)

MAXCIM – ALPHA (Reflections) & AS400 – M.A.P.I.C.S.

May 2, 2016

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