WENDY ROBIN LITTLE 240-***-**** aduiam@r.postjobfree.com

Motivated, hands-on self-starter seeking professional growth opportunities. Enthusiastic executive assistant. Excellent EQ level. Skilled time manager. Served as freelance assistant to three executives in mid-level firms. Received glowing references from each for resourcefulness. Experience working in banking, political constitutes, grant writing and office management. Values time: punctual at work and consistently meets deadlines. Highly organized; consistently strives to improve workflow efficiency.

Skills

15+ Executive Assistant, Office Manager, Administration. Various daily duties, an Administrative Assistant uties Phone calls

Schedule appointments and maintain calendars

Schedule and coordinate staff and other meetings

Routing email

Prepare communications, such as memos, emails, invoices, reports and other correspondence

Write and edit documents from letters to reports and instructional documents

Create and maintain filing systems, both electronic and physical

Manage accounts and perform minor bookkeeping

In order to perform their various duties, an Administrative Assistant must possess varied skills and qualifications. Communications and decision-making are important in this support position. Desired skills include:

Decision-making: Ability to make independent decisions on a daily basis, addressing the best way to handle specific tasks.

Collaboration: An Administrative Assistant must collaborate with other administrators and support personnel, management and clients on a regular basis.

Organization: Learn to keep yourself and others organized and how to determine which tasks are the most important in a given list.

Writing: Spelling, punctuation, sentence structure and writing are essential to the Administrative Assistant role.

Assisted President/CEO in managing their schedule, meetings, and task list, communicating with internal and external constituents as requested. • responded to inquiries on President/CEO’s behalf, including those of a highly sensitive and confidential nature.

Strong command of Excel and the Microsoft Office Suite of programs,PowerPoint, Word to complete numerous logs, spreadsheets, and typing assignments. Knowledgeable using Smartview and Ad Hocs • clerical and administrative tasks including assisting in drafting, preparing, proofreading printing, and sending letters, emails, memos, invoices, forms, reports, and other documents for executive staff

Thrives and performs optimally within a team environment. Full administrative assistant duties as well as Front desk receptionist duties. Organized daily workload by priorities’ using computers and performing data-entry functions; meant deadlines in a fast-paced quickly changing environment

Utilized various organizational and communication tools to assist Executive Leadership team manage outstanding work and meet deadlines.

Ordered and distributes office supplies as needed, ensuring that ample supplies are always on hand.

Arranged and coordinates travel arrangements; Maintained travel expense reports; Prepared all check requests; manage petty cash for all departments.

Prepared management meeting minutes as requested; established and maintains records for seminars, etc.

Reported all computer, printer, and telephone related trouble promptly to the Help Desk, ensuring all necessary information is reported; hospitality management; Catering; Travel, Attractions & Events

Knowledgeable in MS Office, Direct Mail, CONCUR, B2B/KPI Marketing strategy, Property Management, Google Suite and QuickBooks Pro. Experienced using project management software Sales Force, Asana and WebEx

Wrote/prepared reports, organized and scheduled meetings, reviewed incoming messages to determine their significance, prepared agendas for board meetings, made travel arrangements, compiled meeting minutes, conducted research, prepared correspondence, and supervising and training junior level office staff

Manpower Agency, Boca Raton, FL (Temporary position @FPI)

Answered and/or returns calls from Insureds, Public Adjusters, Attorneys, Vendors, Agents, and others regarding open and closed claims.

Contract position (part-time)

CSR - Email input for Insurance written policy; customer - updating Hurricane insurance policies

Responded to inquiries, answered questions, and provided claim status information.

Updated claim notes documenting phone calls and what action was taken.

Transfers callers to appropriate persons as needed.

Review emails from Call Center regarding after-hours and evening inquiries from customers on open or closed claims; call customers and answer questions, update claim notes as applicable.

Other duties and administrative projects as assigned.

May have the opportunity to work extended hours providing customer service assistance in the event of a catastrophe (CAT).

Respond to telephone or written correspondence inquiries from members and/or providers within established timeframes utilizing current reference materials and available resources

Aided members and/or providers regarding website registration and navigation

Document all activities for quality and metrics reporting through the Customer Relationship Management (CRM) application

Process written customer correspondence and provided the appropriate level of timely follow up

Coordinated member transportation and make referrals to other departments as appropriate

Maintained performance and quality standards based on established call center metrics including turn-around times

Freelance Executive Assistant

July 2022- Freelance executive assistant for three executives of mid-level firms. Received glowing references from each for resourcefulness and forward-thinking.

Assisted with ad-hoc projects. Created PowerPoint presentations. One presentation was shown to 500+ employees as a policy deployment tool.

Aided executives with preparing for meetings.

Proofread executive materials. Decreased errors by 75%.

Exec. Administrative- Office Manager – Systems Master 2018-2021 (part-time)

Administrative office duties

Assisted in tax return processing, mailing, and electronic filing

Answered multi-line telephone with professional knowledge to communicate with clients and accountants

Scheduled meeting, project management schedule

Copy, scanned, mail, Federal Express documents

Prepared monthly account payable/ receivable invoicing and billing reports.

Processing financial statements - Word and excel

PowerPoint. Microsoft Project, Oracle and PeopleSoft

Customer Service; answer phone inquiries

Business Owner/Robyn Sirene Skincare 4 U! /Marketing Client Relations Manager 8/2014 (*Self-Owned Diverse Contractual employment), US Virgin Islands-Boca Raton, FL

Business Manager/Owner, Client Relations; Esthetician/Skincare/Make-up Artist/Wedding Managed all daily operations of self-owned business including administrative, accounting, client relations, sales production, advertising, software, as well as processing orders for all supplies and equipment.

CRM platform for managing cancer patients; Successfully spearhead campaigns on social media platforms including Facebook, Twitter, and Instagram; Manage social media planning for execution of marketing strategies and community management

Monitored online presence of company’s brand and engaged with users, strengthening customer relationships; Developed new account (customer) relationships and regularly opened new accounts Handling and screening calls in general and in relation to the Executive management team's work/projects

Liaise with a wide range of internal and external contacts, including senior executives within GE

Perform complex schedule management - arranging internal and external meetings; managed meetings – local and regional; Managed (inter)national travel arrangements; Managed regular staff communications (meetings/calls) –weekly/monthly, local and regional

Prepare PowerPoint presentations and reports

CVS Health Licensed Client Relation/ Public Relations Sales Consultant, Silver Spring, MD September 2017 June 2020

Participated in/represented company sales programs or events that positively impact business. Created/maintained product displays, end caps and other special promotional materials in support of key brand, corporate and local advertising efforts.

Routinely provide product demonstrations with guests, utilizing provided application tools and testers.

Engaged in conversation with each customer as they enter the beauty zone; listen to and be sensitive of the information shared by the customer, be cognizant of their needs and provide specialized sales advice.

Used the facilities provided, explain in detail how various products are used, applied, etc. educating the customer of the proper usage and benefits leveraging the sampling program.

Retained a beautiful and clean zone by keeping your assigned area well-stocked, well-merchandised and compliant with hygiene standards for a positive shopping experience. Ensured that all CVS tester sanitation, hazardous waste disposal and product demo tool cleansing policies are executed in a timely and compliant manner.

Training & Personal Growth and Development

• Completed initial 30/60/90 day onboarding training with continued training/educational programs to ensure sales, product knowledge and selling skills are current and that all work performed is in accordance with company policies and guidelines.

Sending out surveys to gain feedback on products, services, and updates

• Execute the established sales plan by meeting sales budget and tracking your own progress to success.

• Participate in sales training meetings and conference calls concerning programs and promotions, new items, brand launches, sales goals and exceptional customer care.

• Competed to beat prior sales goals and max out sales budget

Orgin’s Cosmetic/Counter Cosmetics Dept., Macy’s Tysons Corner, VA

Responsible for retail beauty counter to both promote and sell the Orgins Skincare product and ensure that these staff are well trained, organized and motivated.

Modeled behaviors consistent with Orgins company standards. Detailed knowledge of the cosmetics industry and offer advice about the use of cosmetics.

Quality Control, Analytical Skills, Computerized Data Collection and Storage

Kept track of sales and profitability, set sales goals, and monitor employee performance; interacted with customers at the cosmetics counter.

Communicated and maintained database related to merchandise issues, Secured, documented all merchandise, communicated merchandise issues with all individuals; assisted with merchandise assembly for the dept.

Administrative/Marketing / Sales Representative March 2013 –January 2016

Ackley Communications Radio Advertising Sales - US Virgin Islands (part-time commission)

Developed a profitable financial consulting firm and an effective consulting staff. Responsible for marketing services, recruiting personnel, training consultants, and managing products

Established name recognition and generated sales through a combination of sales and marketing techniques including cold calling, corporate account development and judicious placement of advertising

Using InDesign and Adobe Illustrator worked with office team with standard and ad hoc reports and assisted with website updates coordinating advertising schedules and placement with on island marketing group.

Coordinated office moves, improvements. Distributes building keys / security codes for alarm system.

Weekly News campaign designs via Adobe Illustrator for station deejays “meet n’ greet”, new employees, and off-island events on BVI, Puerto Rico office items

Kept the company’s office, client messaging and consistency Reported directly to the Station Manager regarding annual sales growth, using Excel and PowerPoint presentations

Executive Office Assistant, First Bank Virgin Islands St. Thomas US Virgin Islands 03/2007-8/2012

Executive Administrative support to Vice President of Caribbean Region; prepared weekly sales and costing presentations for use by the Sales and Finance director.

Responsible for helping the board in developing the events or programs to attract new members.

Responsible for preparing and arranging company meetings.

Responsible for scheduling or attending the meetings of various groups within the business community.

EDUCATION:

**Currently enrolled online courses working towards an MBA in Marketing and a BA in English with a concentration in Professional Writing and a minor in Marketing. Completed related coursework in --

Marketing: Marketing Management, Marketing Communications, Marketing Research, Marketing Policies and Problems, Strategic Market Planning, Promotional Campaigns, Direct Mail Campaigns, Revenue and Market Growth, New Product Launch, Advertising Campaigns, Market Identification and Penetration

Event Management/Coordinator Course Online Sheffield School, 2008

Business Administration Development Course/Microsoft Business Solutions, Online 2007

Montgomery County College, Bachelors in Business Management & Bachelor’s of Art,1989

KEY SKILLS:

Microsoft Office Professional Edition; InDesign Adobe® Photoshop® CS6 software & Creative Suite; Photoshop, Nextech, AutoDesk, AutoCAD, Illustrator & InDesign Citrix; Lync 2010 Meetings: Powerpoint-Presentations; Tier Live Web Casting & Meeting Network; Nefsis video conference; Exchange and Outlook SharePoint, PeopleSoft and Oracle Photoshop; LEXIS/NEXUS, Westlaw, Netsuite, Quickbooks Pro, & Sage 50 & Micro Dynamics. Macromedia Dreamweaver, Peer to Peer Networking/printing, Microsoft Net-meeting video/voice conferencing. Experience installing and configuring windows based work stations experience creating and maintaining user accounts

OTHER ACHEIVEMENTS:

State of Florida, Licensed Esthetician/ Facial Specialist; Licensed Cosmetologist: Maryland 1985/ US Virgin Islands February 2008; Microsoft Certified Professional (MCP) candidate (MCSD on Microsoft .NET); IBM: Leadership Excellence Program: 148 class hours developing leadership skills; Microsoft: Windows 2000 Certified Systems Engineer

Event Management Development

Community Involvement

Committed to community service. Extensive volunteer history includes involvement in public schools, Habitat for Humanity, children’s homes, and community soup kitchens, work with the elderly, and quilts for children with cancer.

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