Sales Professional

DAGMAR ROYER

Address: *** ****, ******* ******, *******, Washington 99202

Phone: 808-***-**** • Email: ************@*****.*** ■ ******************@*****.*** TARGET JOB

Areas of Focus: Sales

QUALIFICATIONS PROFILE

Highly dedicated, multifaceted, and performance-focused professional with extensive experience in store/office operations management, inventory control, customer service, and administrative support; backed by proven success in process improvement, profit increase, and goal achievement. Adept in cash handling, supplies maintenance, and bookkeeping along with expertise to accomplish tasks in an efficient and timely manner. Armed with solid background in identifying and implementing initiatives to boost performance and quality standards of the business unit. Skilled at executing strategic plans to ensure attainment of set-forth objectives. Equipped with well-defined interpersonal, communication, critical thinking, organizational and problem-solving aptitudes, along with effectiveness in building strong relationships with all levels of individuals. Multilingual in English, Czech, Slovak, Russian, and German.

SUMMARY OF RELEVANT EXPERIENCE

Operations and Administrative Support

Contributed in the creation and implementation of strategic plans and initiatives using several of promotional tools to achieve store objectives.

Oversaw the daily operations of subsidiary store, which included product pricing, selection, and promotion.

Demonstrated efficiency in streamlining the whole operational processes of the store.

Steered key efforts that streamlined inventory maintenance and drove continuous process improvement.

Gained comprehensive knowledge about manufacturing processes and a variety of products. Documentation and Reports Management

Assumed full responsibility for bookkeeping, point of sales, and cash handling.

Maintained complete and accurate records by documenting reports.

Took charge of managing database and creating forms.

Guaranteed accuracy in conducting data entry in the system. Customer Service

Ensured outstanding customer service by professionally and rapidly handling customer complaints.

Developed and maintained strong relationship with customers by anticipating their needs and delivering appropriate solutions.

Provided first-rate service by promptly addressing clients’ requests, resulting in customer satisfaction. Cross-functional Collaboration

Worked closely with medical and sales professionals, psychologist, and an empath within various departments.

Established professional and harmonious relationships with customers, coworkers, and management. Growth and Development Impacts

Succeeded in consistently meeting sales goals and targeted areas, including percentages of positive reviews, sales of target products, email collection, and secret shop score.

Displayed expertise in increasing the overall sales of the department by 30%.

WORK HISTORY

DENVER MATTRESS CITY, STATE, USA

Sales and Service Professional May 2019–Present

FRED MEYER ’S JEWELRY PORTLAND, OR, USA

Sales Associate Jun 2018–May 2019

THE ARC OF SPOKANE THRIFT STORE SPOKANE, WA, USA Production Assistant Mar 2017–May 2018

KAMA’AINA DIAMOND CO. WAIKOLOA VILLAGE, HI

Assistant Manager Jan 2014–Feb 2017

POE RAVA GEM CO. SOUTH LAKE TAHOE, CA,USA

Assistant Store Manager Feb 2008–Dec 2013

NAME OF 5 STAR HOTEL PRAGUE, CZECH REPUBLIC

Office Manager for General Manager Inclusive Dates NAME LAW OFFICE CITY, STATE

Retail Manager Inclusive Dates

EDUCATION

Bachelor of Arts in Business Management, University of Maryland, Augsburg, DE

ACTIVITIES

Member, Temple Beth Shalom, Spokane, WA

Contributor, Spokane Jewish Family Service Fund

Volunteer, American Society for the Prevention of Cruelty to Animals (ASPCA) Volunteer, Save Them All

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