Salvatore Nicholas DiFatta

410-***-**** (c) Email: adui9d@r.postjobfree.com linkedin.com/in/nick-difatta-41443319

SUMMARY

Strong and decisive business leader with 18+ years’ experience showcasing year-over-year improvements in productivity, operational efficiency, customer service ratings, and team collaboration/retention. Focus in leading and coaching business owners to reach and exceed company goals. Results-producing business consultant with excellent analytical, organizational, and planning skills. Maintains uncompromising focus on high-quality standards and bottom-line profit improvement. Excels at turning under-producing individuals into teams that work and exceed all expectations. Customer service-oriented and strategic at performing crisis management and ensuring customer loyalty. Executing marketing plans that were created for a specific trade area and increasing sales in multiple locations over the duration of my tenure. Excel in coordinating with External Organizations, have strong ability to create positive relationships, building successful team atmospheres, have great communications abilities, and strong attention to detail.

EMPLOYMENT EXPERIENCE

Subway Development Corporation Columbia, MD

Business Consultant/Business Development April 2004 to July 2022

Managed Baltimore/Carroll/Howard/Anne Arundel County territory market representing $19M in annual sales.

Consulted 40+ Subway restaurants with 50+ operating franchise owners in Howard, Baltimore, and Anne Arundel Counties, MD through monthly store visits and annual business reviews.

Developed territory through geographical sales mapping and conducting new store openings/transfers.

Increased portfolio sales and increasing customer counts over the past 18 years. In 2004, my portfolio of stores had $9M in annual sales and now my territory has grown to over $19M.

Collaborated with associates to develop and present material during yearly Subway Roundtable Meetings representing 256 store locations in the Baltimore Market.

Trained owners on Subway POS, Remote Ordering, and Subway App/Mobil payment for 40+ store locations.

Responsible for monthly on site evaluations for 30-45 stores that monitored Food Quality standards, reviewed sales, and provided face to face communication with franchise owners.

Responsible for educating and enforcing Subway corporate standards

Evaluated potential new store sites, opened many new locations, assisted in relocations, and transferred ownership of numerous existing units

Create and executed initialized marketing plans for franchisee owners and revisited plans to aid in effectiveness.

Advocated on behalf of franchisee owners for additional marketing assistance from Corporation Headquarters.

Responsible for new owner training including hiring and training of the new opening employees.

Performed Trade Area Analysis, Site Surveys, and development of new store locations.

Assisted franchise owners with the development of the new location with ordering and lease negotiations.

Primary contact for educating, installing, and upgrading various in store operations including: POS system, inventory, money control, payroll, product usage, frequency of items sold, transmission to Headquarters, new product assigning, and technology upgrades.

Subway Restaurants Owings Mills, MD

Multi-Unit Owner/Franchisee August 2008 to Current

Responsible for all tasks associated with restaurant ownership including:

Created and executed marketing plans. Worked in the community with many organizations to grow awareness.

Ordering and accounting of inventory. This system has progressed to the Subventory system. I put this into over 30 locations.

Managed personnel/Scheduling. I also assisted in recruiting and staffing employees.

Monitored payroll cost and aided in payroll system. I managed the bi weekly payroll task and control the day to day costs.

Maintained financial records.

Monitored food cost

Responsible for customer service and public relations

Maintained store appearance

Purchased my first location in 2008, the store had an annual sales of $500K. The store had double digit increases in 2009 and 2010. In 2011, 2012, and 2013, the sales were $1 M+.

In 2009, I won the National Single Unit Franchisee of the Year award in Chicago.

Locally 2009-2014, I won several Customer Service Awards, Marketing Awards, and my Team won many management awards.

Carroll Contractors Westminster, MD

General Contractor/Foreman January 2004 to August 2008

Home building/remodeling

Appraising and scheduling projects

DiFatta Contractors Westminster, MD

General Contractor/Foreman/Laborer April 1992 to January 2004

Home building

Home remodeling

EDUCATION

University of Baltimore Baltimore, MD

B.S., Business Administration with Marketing Concentration August 1999 to December 2002

Member of the Marketing Club

Community College of Carroll County Westminster, MD

A.A., Business Management August 1997 to May 1999

SOFTWARE & CERTIFICATIONS

Proficient in utilizing various computer applications, including Quick books, Adobe Acrobat Pro, Publisher, Microsoft Suite, Google Applications, Zoom, etc.

Subway Franchise Operations and Ownership Training (April 2004)

Subway Business Consultant Training Certification (July 2005)

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