Customer service

Resume

Hallie Johnson

SKILLS

● *+ years call center customer service

● Multi-phone line system

● Microsoft Office Suite Proficient

MS Outlook, MS Word, MS Excel, google,

google docs

● Accurate data entry experience

● Front desk and administrative support

● Scheduling & payment planning experience

● Customer payment and account

adjustments

● Strong B2B and customer relation skills

● Software: Salesforce, Zend LiveAgent,

Avaya Contact Center

WORK EXPERIENCE

Food services January 2022 - current

● Cashier

● Clean restaurant

● Take orders

● answer question about product

● Multitasking between cooking and handling customers Call Center March 2020 -October

2022

Customer Service Representative

● Heavy inbound customer calls, averaged 65+ depending on conversation

● Supported questions about bills, payment plan, invoices, and phone usage, account adjustments, equipment orders, technical trouble shooting, and past due payment collections

● Ensured customer information remained private, secure, and confidential

● Worked independently and managed multiple tasks at once

● Effectively utilizes MS Outlook, Word, Excel, Internet, and Avaya Contact Center phone system Software My goods Market June 2019 -March 2020

Cashier

● clean the store

● took customer payment for items

● restock items on the shelf

● In charge of cooking

● multitasking between cooking and customers

Call center January 2018- June 2019

Customer service representative

● Responsible for Answering phone calls for billing

● Averaged 60+ calls depending on the situation, focus was to support the customer as best as possible

● Multi-tasked between several programs and screens to offer the best support while entering in notes

● Support question about billing and account adjustment for the billing, help with collections took payment

● Provided account information using LiveAgent software program

● Effectively utilizes MS Outlook, Word, Excel, Internet, and Avaya Contact Center phone system Software Elite Care January 2016- July 2017

Caregiver, Med Aid

● help elders get up for the day get the daily task done

● Helped the elders give there medications and made sure the took it

● Multitasking by using different software answering calls and faxing and responding to doctors Resume

Hallie Johnson

EDUCATION

Wilsonville high school June 2008- June 2013

High school diploma

● I took general classes show up on time reliable

● I helped with front office used different software

● I multitask by answer phone calls to faxing over information

● I help bring students to office to leave with parents

Contact this candidate