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Account Clerk Service Representative

Location:
Laurinburg, NC
Posted:
January 08, 2023

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Resume:

Marie A. Jones

***** ******* **** ****, **********, NC 28352

910-***-**** adui8y@r.postjobfree.com

SUMMARY

Seasoned accounting professional accredited with sound decision-making abilities; equipped with a broad knowledge of concepts, strategies, analytical skills, business insight, ongoing education, and problem-solving skills. Adept at budgeting, payroll, forecasting and financial reporting. Strategic, methodical, and reliable administrator that enjoys the challenge of resolving long-term issues and influencing positive revenue outcomes. Recognized for having a calm demeanor in mediating conflict and thinking “outside the box” deriving new solutions to old problems through calculated information gathering, data collection and comprehensive scrutiny. Persuasive and concise communicator; experienced in dealing with all levels of management in varied industries and coaching employees for greater productivity and understanding.

WORK EXPERIENCE

Human Resource Associate Relations Rep., Perdue Farms, Rockingham, NC 07/2022 – Present

(Human Resources)

Responsible and accountable for administration of the Company approved new hire orientation program. Responsible for establishing a working relationship with managers, supervisors, and hourly production associates in the processing plant.

Partners with HRMS and management to ensure promotions/transfers/terminations/salary increases, etc. are processed timely in SAP.

Processes Corporate Unemployment Claims. Provides coaching and counseling to supervisory personnel to improve the supervisor’s ability to effectively direct their workforce. Make sure all employees’ points and time are accurate in Kronos.

Account Clerk, Mountaire, Lumber Bridge, NC 02/2022 – 07/2022

(Accounting Department)

Responsible for research, analyzing, and resolving reconciliation exceptions prior to posting Pre-settlements and Global using Oracle Application 12C and E-Financial R12 systems.

Maintain scanned files for the flocks. Own the reporting and analysis activity assigned by the Live Operations Accounting Manager.

Post and file feed tickets daily. Process invoices for payments. Key in mortalities and prepare settlements.

Post settlements, process weekly fuel and grower charges every week.

Coordinator of Operation, Cobb Vantress, Wadesboro, NC 07/2018 – 02/2022

(Accounting Department)

Assisted with the management day-to-day operations of the Hatchery. Kept official records and executed administrative/supervisory work for the location manager.

Processed payroll, maintained, changed, created, & approved weekly work schedules including vacation.

Responsible for the SAP Purchase Order System, paid bills, created PO’s and received in product.

Keyed in long form and post hatch daily. Completed P-Card reconciliation monthly.

On-site Supervisor, Mega Force, Laurinburg, NC 02/2017- 07/2018

(Supervisor)

Provided a high quality of customer service. Process payroll and distribute paychecks weekly.

Recruit, orient and maintain number of temporary associates to meet client staffing needs.

Communicated daily with client management to ensure needs are being met. Address issues and concerns of employees (recognition, employee meetings, etc.)

Monitored and managed attendance and turnover. Maintain safety standards of client and Mega Force.

Provided employee performance evaluations, disciplinary actions, and counseling.

Completed all weekly or monthly reports as required.

Staffing Consultant, Express Employment Professionals, Sanford, NC 09/2016 – 02/2017 (Recruiter)

Communicated with potential employers and determined its staffing needs.

Provided employer advice on the type of talent that the company needs, including a diversification of employee skill sets.

Maintained a sense of the employer budget and aids the employer in advertising for a position vacancy.

Initiated and makes outbound calls to employee applicants relating to on-boarding, process employee interviews, and / or documents received.

Processed and quality control employment eligibility verification through form I-9 and / or E- verify.

Verified applicant successfully completed the pre-employment drug screen; follows up with applicant as needed.

Processed completed applicant(s) within employment system database generated requirements.

Followed up with applicant(s) to complete on-boarding process.

Hosted job fairs and hiring seminars at various locations throughout Lee and Moore County, NC.

Human Resource/Payroll Coordinator, Southeastern Tool & Die., Inc., Aberdeen, NC 07/2014 – 02/2016

(Human Resource Program & Business Operations Manager)

Served as a program, policy and guidance manager for the Southeastern Tool & Die Aberdeen Office preparing forms and employee working groups for senior management to enable them to achieve and sustain personal readiness, foster an environment of trust, and optimize human performance in an industrial work environment.

Processed weekly payroll of 100 employees utilizing ADP Total Source. Process employment verifications/background investigation reports.

Recorded employee information, such as exemptions, transfers, and resignations, to maintain and update payroll records.

Kept track of leave time, such as vacation, personal, and sick leave, for employees.

Assist with the administration of the benefit program including setting up benefits and facilitating the enrollment process.

Performed accounting and clerical functions to support supervisors.

Provided exceptional, daily support to employees.

Kept employee records related to benefits plan participation and personnel transactions such as hires, promotions, transfers, performance reviews, and terminations, and employee statistics for government reporting.

Oversaw salary administration program to ensure compliance and equity within organization

Human Resource/Payroll Coordinator, Associates Staffing/F.C.C., Laurinburg, NC 11/2013 – 07/2014

(Human Resource Officer)

Planned, coordinated, and managed all aspects of personnel requirements for an organization comprised of over 300 personnel in dispersed geographic locations spanning the county.

Received and reviewed multi-tier reports to determine personnel requirements, shortages in work force, and availability of personnel based on occupation specialties and specific talent for complex staffing and operational support plans.

Reviewed time sheets, work charts, wage computation, and other information to detect and reconcile payroll discrepancies.

Processed paperwork for new employees and entered employee information into the payroll system.

Verified attendance, hours worked, and pay adjustments, and post information onto designated records.

Computed wages and deductions and entered data into computers.

Recorded employee information, such as exemptions, transfers, and resignations, to maintain and update payroll records.

Processed and issued employee paychecks and statements of earnings and deductions.

Kept track of leave time, such as vacation, personal, and sick leave, for employees.

Compiled employee time, production, and payroll data from time sheets and other records.

Issue and record adjustments to pay related to previous errors or retroactive increases.

Customer Service Representative, National Finance Co., Rockingham, NC 10/2010 – 11/2013

(Collections Officer)

Provided expert advice as the primary collection’s advisor to personnel on all matters including personal finance operations.

Analyzed applicants' financial status, credit, and property evaluations to determine feasibility of granting loans.

Obtained and compiled copies of loan applicants' credit histories, corporate financial statements, and other financial information.

Met with applicants to obtain information for loan applications and to answer questions about the process.

Reviewed loan agreements to ensure that they are complete and accurate according to policy.

Approved loans within specified limits and refer loan applications outside those limits to management for approval.

Handled customer complaints and took appropriate action to resolve them.

Reviewed and updated credit and loan files.

Submitted applications to credit analysts for verification and recommendation.

Customer Service, Two Hawk/Lumbee River EMC, Laurinburg, NC 08/2008 – 10/2010

(Cashier)

Created and revised systems and procedures by analyzing customer receipt and payment operating practices, recordkeeping systems, forms control, office payout, budgetary and personnel requirements, while implementing changes where necessary.

Conferred with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Checked to ensure that appropriate changes are made to resolve customers' problems.

Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

Completed contract forms, prepare change of address records, or issue service discontinuance orders, using computers.

Determined charges for services requested, collect deposits or payments, or arrange for billing.

Contacted customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.

Accountant, Power Boss Corporation, Aberdeen., NC 07/2005 – 08/2008

(Accounts Financial Management Representative)

Reviewed and recommended changes to administrative procedures to streamline deficiency and ensure seamless operations for personnel financial management systems and policies. Effectively and directly managed accounts for over 10 personnel.

Operated computers programmed with accounting software to record, store, and analyze information.

Verified figures, postings, and documents for correct entry, mathematical accuracy, and proper codes.

Classified, recorded, and summarized numerical and financial data to compile and keep financial historical records, using journals and ledgers or automation/computers.

Debited, credit, and total accounts on computer spreadsheets and databases, using specialized accounting software.

Operated 10-key calculators, typewriters, and copy machines to perform calculations and produce documents.

Compiled statistical, financial, accounting or auditing reports and tables pertaining to such matters as cash receipts, expenditures, accounts payable and receivable, and profits and losses.

Coded documents according to company procedures.

Reconciled or note and report discrepancies found in records.

EDUCATION and TRAINING

Sandhills Community College, Pinehurst, NC 2018 – Present

Accounting

Kaplan University, Denver, OH 2018 – Transferred

Accounting

Richmond Community College, Rockingham, NC 2004 - 2006

(Degree Seeking) Associates of Liberal Arts (Accounting)

Richmond Community College, Rockingham, NC 2006

(Degree Seeking) Associates of Liberal Arts (Medical Insurance Billing and Coding)

Office Management Skills:

Proficient in the following applications

Microsoft Office (to include)

Excel

Word

PowerPoint

Outlook

Quick Books

Internet Applications

Mobile Applications

Tech Support/Customer Service



Contact this candidate