Santosh Kumar Baheti

+1-650-***-****

adui3e@r.postjobfree.com

Santosh holds 18+ years of professional IT experience on managing complex projects with global implementation, and rapidly evolving requirements, Software Quality Management, delivering high quality & high scale testing projects, continuous improvement and innovation and resource management.

He holds Executive Certificate in Management Program from McIntire School of Commerce, University of Virginia, US and has hands on experience in Managing, leading and delivering complex projects for the world’s leading Banking and Financials accounts such as JPMC, Worlds Leading Audit organization – Ernst & Young, Worlds leading shipping & courier company – UPS, Life Science organization – Gilead Science and Healthcare organization – McKesson Inc, Retail & Consumer – Albertsons LLC.

Around 5 Years of Hands-on experience in testing SFDC CRM applications including Sales cloud, Service cloud, Commerce cloud, Veeva CRM, Apttus CLM.

Rich Hands-on experience on Case Management – Creation of cases in SFDC – Manual as well as Integration with other systems.

Worked on various SFDC standard and customized objects like Accounts, Contacts, Lead, Knowledge and Case management.

Hands on validating various Reports and Dashboard for different user roles

Extensive experience in Test Planning, Test Designing, Test Execution and Estimation for various Live Projects.

Knowledge of Selenium Web Driver using TestNG and Page Object Model.

Good Exposure on Web Service / API testing using SOAP UI and Postman Tool.

Good Exposure on TOSCA Automation tool. TOSCA AS1 and AS2 Certified.

He has thorough understanding of Software Development Life Cycle (SDLC), involved in various phases like Requirements, Analysis/Design, Development and Testing. Excellent Project Management skill that involves in discussion with business users and defining the high-level requirements, System Test plan & Master test plan.

He is proficient in various delivery models (Agile Methodology and Traditional Waterfall). He has rich experience in Retail, Healthcare, LS, BFS, MLEU and E-Commerce domain.

Exceptional ability to maintain and build Client Relationships, Client Management, Stakeholder Management, People Management, Delivery Assurance, Quality Assurance and effective measuring of project performance and reporting to stakeholders.

Santosh is an ISTQB Certified Software Tester and is an Expert QA/Test Engineer. He has an outstanding knowledge in QA/Testing Methodologies. He has Experience in different types of testing like Functional Testing, DB Testing, Web Testing, SFDC Testing, Correspondence Testing and levels like Integration Testing and System Testing.

Hands on experience in driving the entire project execution phase that involves Functional, Integration & Regression testing, co-ordination between different teams (Dev & BA), client interaction, business demo’s presentation and driving the User Acceptance Testing with business users.

Stronger knowledge on Industry best QA testing strategies such as Risk based testing, Test optimization, Priority based testing, Defect management.

Santosh is highly organized, self-motivated, meticulous, versatile, results-oriented, articulate approach to testing with a passion for quality ability to acquire new skills in short time scales, adapt to rapidly changing industry needs & work practices and build and maintain excellent working relationships.

TECHNICAL SKILLS

Platform

On Premise, Microsoft Azure (On Demand)

Application Package Environment

.Net, Java, Salesforce, Veeva CRM, Apttus CLM, Dell Boomi, Informatica, Mulesoft

Databases

MS SQL Server, Oracle, DB2 / Mainframe

Testing Tools/Version Controller

qTest, TOSCA, JIRA, Zephyr, Confluence, MTM, HP ALM, HP QC, TFS, Selenium WebDriver, TOAD

Domain Expertise

Retail and Consumer Goods, Healthcare, Life Science, Banking & Financial Service, MLEU, E-Commerce

EDUCATION AND CERTIFICATIONS

Education:

2000 – 2004 B.E. (I.T.) University of Rajasthan Aggregate % is 78.37% in B.E.

1999 XII Raj. Board 74%

1997 X Raj. Board 72%

Certification:

TOSCA AS1 and AS2 Certified

SAFe 4 Practitioner Certified

Completed 1-year Executive Certificate in Management Program from McIntire School of Commerce, University of Virginia, US

ITIL V3 Foundation Certified (90%)

ISTQB Foundation Certified (90%)

Start Deutsch 1A Certified (First Level German Language Certification) (92%)

Brainbench Certified Software Tester (ID: 6140876)

Relevant Project Experience

1.INTL Market Expansion – Spain Ecommerce Site Launch

Company

Insight Global

Client

Lululemon Inc, US

Duration

8 Months (Onsite)

Technology

Salesforce Commerce Cloud, Sterling OMS, JIRA, MS SQL Server

Description

INTL Spain Ecommerce Site Launch: Establish a localized copy of the .EU site and Create Spain commerce site based on a copy of SalesForce CC .EU site.

Integrations: OMS, Adyen, Paypal, Narvar, Truefit, Medallia, Bazaar Voice, 3PL/WMS, RMS

Roles & Responsibilities

Working as Salesforce QA Lead (Onsite):

Requirement analysis, Test Planning, Test Designing, Test Execution, Reporting

SPOC for All Testing related activities – SIT, E2E, BUAT, FUAT, LUAT

Communicating with the client to understand their process/business and collected the required information.

Salesforce Commerce Cloud validations for Orders, Products, Promotions and Promo Code

OMS Validations for Order Creations, Order Return and Order Cancellations

Hands on verifying Validations, Workflow Rules and Approval Process

Hands on executing and verifying Apex Classes (Batch Classes)

Web Service / API testing using Postman tool

Result oriented, hands-on project delivery, ability to communicate with internal and partner staff at various levels.

Integrated with developers and discussed doubts, queries, technical problems, reported bugs and supported the development team.

Ensure successful delivery of all projects in line with time deadlines and scope.

Effective measuring of project performance and reporting to all project stakeholders.

2.Project Force – Salesforce Service Cloud Implementation

3.Cloud Migration – On Microsoft Azure Cloud

Company

Cognizant Technology Solutions

Client

Albertsons, US

Duration

16 Months (Onsite)

Technology

Salesforce, JIRA, Microsoft Azure Cloud, MS SQL Server

Description

Project Force: CCA is the Customer Care Application, and the primary objective of the application is to serve as a portal to various repositories that hold information required for call center agents to resolve customer issues. It is also used for identifying, categorizing, and collecting customer information. The system is replaced by salesforce service cloud application.

PF Integrations: UCA, Product, Transactions, Stores, Offers, Loyalty, Rewards

Cloud Migration: Project is to migrate set of applications from the on-prem ATLAS environment into Microsoft Azure and ensure all the applications are migrated successfully. As part of the project, we have migrated and validated 26 apps from On Prem Atlas to Microsoft Azure successfully.

Roles & Responsibilities

Worked as QA Lead (Onsite):

Project Force:

Requirement analysis, Test Planning, Test Designing, Test Execution, Reporting

Communicating with the client to understand their process/business and collected the required information.

Worked on various SFDC standard and customized objects like Accounts, Contacts, Knowledge and Case management

Case Management – Creation of cases in SFDC – Manual as well as Integration with other systems

Accounts Management - Account Creation process, Account Update process, Account Delete process

Contact Management - Contact Creation process, Contact Update process, Contact Delete process

Knowledge Management – Creation of Knowledge Articles, Reviewing and Approving the Knowledge Articles

Hands on verifying Validations, Workflow Rules and Approval Process

Hands on validating various Reports and Dashboard for different user roles

Hands on executing and verifying Apex Classes (Batch Classes)

Web Service / API testing using Postman tool

Result oriented, hands-on project delivery, ability to communicate with internal and partner staff at various levels.

Integrated with developers and discussed doubts, queries, technical problems, reported bugs and supported the development team.

Ensure successful delivery of all projects in line with time deadlines and scope.

Effective measuring of project performance and reporting to all project stakeholders.

Cloud Migration Project:

Requirement analysis, Test Planning, Test Designing, Test Execution, Reporting

Communicating with the client to understand their process/business and collected the required information.

Hands on experience in testing applications, Pre-migration baseline and post-migration comparison, Functional validation of critical flows.

Web Service / API testing using Postman tool.

Leveraged Cognizant CRAFT framework Selenium with Java and implemented it to create the Automation regression suite for Albertsons applications.

Result oriented, hands-on project delivery, ability to communicate with internal and partner staff at various levels.

Integrated with developers and discussed doubts, queries, technical problems, reported bugs and supported the development team.

Ensure successful delivery of all projects in line with time deadlines and scope.

Effective measuring of project performance and reporting to all project stakeholders.

4.Scottsdale Hub Reimbursement – On Salesforce Service Cloud

Company

Cognizant Technology Solutions

Client

McKesson Inc, US

Duration

15 Months (Onsite)

Technology

Salesforce Service Cloud, Informatica Cloud, MS SQL Server

Description

Scottsdale Hub Reimbursement: Scottsdale Hub Reimbursement is an application build on Salesforce service cloud largely provided reimbursement services, helping patients and providers navigate the process to obtain reimbursement for expensive specialty medications. These services ranges from Benefits Investigation / Insurance Verification, Prior Authorization processing, Appeals facilitation, Drug delivery and administration support, Financial and Co-pay assistance, Reauthorization Assistance, Benefit Summary.

SFDC - Copay Enrollment from Legacy ROAR Application: Copay is one of the services involved and certain fields are received from Legacy ROAR application and sent to SFDC. Based on the data received, eligibility check for the patients, patient record creation, and case creation will be done in SFDC

Various Third-Party Integrations: Relay Health, Fingerpaint, LiquidHub, Data Aggregator, zPaper, Innerworkings, Mailroom, Message Broadcast

Roles & Responsibilities

Worked as Test Lead (Onsite):

Requirement analysis, Test Planning, Test Designing, Test Execution, Reporting

Hands on experience in testing SFDC CRM applications. Good Exposure on Sales cloud and Service cloud module.

Worked on various SFDC standard and customized objects like Accounts, Contacts, Lead and Case management

Case Management – Creation of cases in SFDC – Manual as well as Integration with other systems

Accounts Management - Account Creation process, Account Update process, Account Delete process

Contact Management - Contact Creation process, Contact Update process, Contact Delete process

Hands on verifying Validations and Workflow Rules

Hands on executing and verifying Apex Classes (Batch Classes)

Hands on Correspondence Testing – Faxes and Letters

Web Service / API testing using SOAP UI and Postman tool. Implemented Web Service / API Automation through Postman tool and created an Automation Regression suite.

Worked on TOSCA Automation tool. Implemented End to End Salesforce Case Intake flow for various scenarios and created an Automation Regression suite

Implemented Web Service / API Automation through TOSCA automation tool and created an Automation Regression suite

Result oriented, hands-on project delivery, ability to communicate with internal and partner staff at various levels

Integrated with developers and discussed doubts, queries, technical problems, reported bugs and supported the development team

Ensure successful delivery of all projects in line with time deadlines and scope

Effective measuring of project performance and reporting to executive stakeholders

Maintain a good relationship with key executives and managers at Client and work towards strengthening them.

Communicated with the client to understand their process/business and collected the required information

5.Global Medical Information System Record (gMIS) – On Salesforce Service Cloud

6.Commercial – NA sustainment (G360) – On Veeva CRM

7.Contract LifeCycle Management System (CLMS) – On Apttus CLM

8.Grants Portal Integration with Apttus CLMS

Company

Cognizant Technology Solutions

Client

Gilead Sciences, US

Duration

15 Months (Onsite)

Technology

Salesforce, Veeva CRM, Apttus CLMS, Dell Boomi

Description

gMIS triages and tracks all medical information requests received globally, from Healthcare Professionals (HCPs) and patients/consumers or sales reps. The system also provides a repository for initial adverse event information and special situation report, and provides the ability to forward adverse event information and special situation report to AE Reporting system. In addition, gMIS also manages the generation of responses to medical information requests, either standard or customized approach.

G360 is a Customer Relationship Management application. It is an online application and as an iPad app (called iRep). Primary purpose of the application is to allow Sales Reps to track customer information as well as their interactions with the customers (HCP/HCO).

CLMS - Primary purpose of the application is to develop a contract management system that meets the enterprise-wide contract lifecycle and process requirements across practice areas within global regions. It was technical upgrade from Classic to Lightening.

Grants Portal Integration with Apttus CLMS -The objective of this project is to integrate contracts from Steeprock to Apttus CLMS and assist in expanding Steeprock onboarding for additional countries that have yet to be on boarded.

Roles & Responsibilities

Worked as Test Lead / Test Manager (Onsite):

Ensures that project scope and objectives are clearly defined and agreed.

Requirement analysis, Test Planning, Test Designing, Test Execution, Reporting, Team Management.

Hands on experience in testing SFDC CRM applications. Good Exposure on Sales cloud and Service cloud module.

Worked on various SFDC Standard and Customized objects like Accounts, Contacts, Lead and Case management

Accounts Management - Account Creation process, Account Update process, Account Delete process

Contact Management - Contact Creation process, Contact Update process, Contact Delete process

Case Management – Creation of cases in SFDC – Manual as well as Integration with other systems

Contract Management – Contract / Agreement creation process

Hands on verifying Validations, Workflow Rules

Hands on with SFDC architecture and also in various integration points/applications with SFDC

Result oriented, hands-on project delivery, ability to communicate with internal and partner staff at various levels

Integrated with developers and discussed doubts, queries, technical problems, reported bugs and supported the development team

Ensure successful delivery of all projects in line with time deadlines and scope

Effective measuring of project performance and reporting to stakeholders

Maintain a good relationship with key executives and managers at Client and work towards strengthening them.

Communicated and coordinated between globally located teams. Excellent verbal and written communication skills

Communicated with the client to understand their process/business and collected the required information and getting clarification on doubts

Prepared and Reported Daily / Weekly Status Reports to Senior management

Supervised an offshore test team and guided them to complete their task on time

9.EY Atlas Search

Company

Cognizant Technology Solutions

Client

Ernst & Young, US

Duration

28 Months (Offshore)

Technology

Microsoft Azure, .Net, SQL Server 2014, IE9, IE10, IE11, Chrome, Firefox TFS, MTM

Description

EY Atlas is a web based comprehensive repository of documents which would help an Auditor work efficiently. This could act as a standalone application with an extensive search capability or could be integrated with an Auditing tool to receive inputs about the engagement and assist by providing relevant documents.

The vision for EY Atlas is to build a solution that will assist EY in improving the efficiency and effectiveness of assurance audit services for EY teams and clients, Collaborative platform to facilitate audit services, increase audit quality and Review of audit documentation.

Roles & Responsibilities

Worked as QA Manager (Offshore):

Ensures that project scope and objectives are clearly defined and agreed.

Requirement analysis, Test Planning, Test Designing, Test Execution, Reporting, Team Management.

Result oriented, hands-on project delivery, ability to communicate with internal and partner staff at various levels

Integrating with developers and discussing doubts, queries, technical problems, reporting bugs and supported the development team

Responsible for Resource management – On Boarding / Off Boarding, Knowledge Transition Activities

Sprint planning to come up with effort estimation, stories priorities and sprint commitment.

Daily Scrum call to discuss the sprint progress and discuss any risks / impediments.

Retrospective meeting to discuss 4 quadrants; what went well, what did not go well, Things to try out in next sprint and Areas of improvement.

Ensuring successful delivery of all projects in line with time deadlines and scope

Manage all resources for the successful project delivery across projects.

Effective measuring of project performance and reporting to executive stakeholders

Maintain a good relationship with key executives and managers at Client and work towards strengthening them.

Communicated and coordinated between globally located teams. Excellent verbal and written communication skills

Communicated with the client to understand their process/business and collected the required information and getting clarification on doubts

Prepared and Reported Daily / Weekly Status Reports to Senior management

Supervised an offshore test team and guided them to complete their task on time

10.Atlas2 / NAR

Company

Cognizant Technology Solutions

Client

JPMC, US

Duration

45 Months (Onsite)

Technology

.Net, MS SQL Server 2005, Salesforce

Description

Network Service Management owns the responsibility to track the firm’s cash nostro accounts along with associated information and currently utilizes a 10+ year old Access based UDT (ATLAS) to do so. Today, ATLAS holds records for in excess of 24,000 accounts (13,000 currently open) which are manually updated by NSM.

In its current format ATLAS presents us with challenges, for example: local access, manually updated and controlled, limited information and capacity with limited reporting capabilities.

The objective is to build a system that has sufficient capacity and offers global accessibility with a report writer tool that can produce and present information, will automate external and internal recertification and formalize the account opening/closing process.

Roles & Responsibilities

Worked as Test Lead (Onsite):

Responsible for all the Testing related activities/Deliveries for Atlas2 / NAR project

Worked on various SFDC Standard and Customized Objects like Accounts, Contacts

Accounts Management - Account Creation process, Account Update process, Account Delete process

Contact Management - Contact Creation process, Contact Update process, Contact Delete process

Various Releases Delivered Successfully- Responsible for Testing Estimation, Test Planning, Designing, Reviewing and execution of Test cases for various releases (Release1, Release2, Release2.1, Release3, Release3.1 and Release4) with High Quality

Communicated with the client to understand their process/business and collected the required information and getting clarification on doubts

Independently Handled all the QA activities for Atlas2 / NAR project at Onsite

Attended weekly Project Status meeting with the Business and represented the QA

Managed and Organized Quality center for Atlas2 / NAR project. Defect assignment and Tracking in QC.

Integrated with developers and discussed doubts, queries, technical problems, reported bugs and supported the development team. Regarded by AD team in terms of application and domain knowledge

Took initiative to identify risks and suggests the mitigations as well.

Took initiative to train new members on project. Given KT session not only Test team members but also new joiners of Dev team as well.

Coordinated with the Testing team and Prepared Daily / Weekly Defect Status Reports for SIT execution

Maintained high quality in all kind of deliverable. Thoroughly completes deliverable with self review

Verified the code of stored procedures manually for complex reports in Atlas2 / NAR project

Tested Business Critical Loads: - Various Kind of Bulk Upload (Account, Value Volume, Cash Fees, OTS Entity and Source Code)

Prepared Test data to test Business critical Reports and Loads in ATLAS2 / NAR

Hosted Tollgate Meetings with Business Users for Releases: Release2, Release2.1, Release3.0, Release3.1, Release 4.0

Supported Business Users for their doubts, queries and issues and coordinated with development team

11.UPS-OPS Maintenance and Support

Company

Cognizant Technology Solutions

Client

UPS, US

Duration

12 Months (Onsite)

Technology

Mainframe, DB2, .Net, MS SQL Server 2008, IE8, IE10

Description

The OPSYS program is a series of projects to modernize the current legacy OPSYS. The main objectives of the project include, Gain IT agility and reduce costs of future development projects and ongoing maintenance, Develop business case and recommendation for moving OPSYS to a modern platform/toolset, Gain OPSYS business improvement opportunities, Reduce SLA to deliver manifest PLD data, Reduce peak hour MIPS consumption.

In OPSYS, there are 3 different interfaces for keying a shipment EDC, IDC and Turbo to Key. Turbo Key Entry is a Mainframe interface through which user can key a shipment and correct them. EDC (Electronic Data Capture) is used to upload the Bulk shipments through .SIF file and process the shipments in system. IDC (International Data Capture) is developing web interface to key / correct the shipment to replace Turbo Key entry. After processing the shipment, OPSYS messages the shipment data to downstream system eg. ISPS / Billing.

Roles & Responsibilities

Worked as QA Lead (Onsite):

Participate in meetings with business stakeholder to gather the requirements and provide commitment on the schedule based on the business priority and resources bandwidth.

Ensures that project scope and objectives are clearly defined and agreed.

Handling multiple applications (EDC, IDC, and ESS) with multiple releases (4) in a year.

Responsible for all the Testing related activities / deliveries for projects -Requirement analysis, Test Planning, Test Designing, Execution, Reporting, Defect Triaging

Understanding of Business Domain and Existing applications, managing complex projects with global implementation, and rapidly evolving requirements.

Team Management - Supervising offshore test team and guiding them to complete their task on time

Mainframe Testing, Functional Testing, Web Testing, Database Testing, Black box Testing and levels like Integration Testing and System Testing.

Taking care of Test scenario review with Client QA, BA, User and Dev team and getting sign off from them

Training and mentoring the offshore team. Monitoring a team of 5 offshore resources.

Regression Testing, Acceptance Testing, Sanity Testing, Production verification

Communicating and Coordinating between globally located teams

Communicating with the client to understand their process/business and collecting the required information and getting clarification on doubts

Integrating with developers and discussing doubts, queries, technical problems, reporting bugs and supported the development team

Attending weekly Project Status meeting with the Business

Defect Assignment and Tracking

Preparing Daily / Weekly Status Reports

12.KMA Dealer Portal

Company

Cognizant Technology Solutions

Client

Kia Motors America, US

Duration

3 Month (Onsite)

Technology

Microsoft SharePoint, MS SQL Server 2008, IE8, IE10, Google Chrome, Mozilla Firefox

Description

KMA wants to setup and maintain a central system that will maintains a single set of credentials for all users to access multiple applications. Simplify the registration and administration of user accounts across all dealer-facing systems. KDealer system is based on content administration which includes the upload, approvals and management of documents and links by content authors, content approvers and governance team, content template management by the support team. KDealer portal provides the interaction to the end users with the content available in the portal. Content in various forms and formats are available for access to the end users, based on the various business rules that define the access levels.

Roles & Responsibilities

Worked as UAT Test Lead (Onsite):

Responsible to carry out the User Acceptance Testing

Managing complex projects with global implementation, and rapidly evolving requirements. Responsible for Testing related activities / deliveries for projects

Functional Testing, Web Testing, Database Testing, Black box Testing and levels like Integration Testing and System Testing.

Requirement analysis, Test Planning, Execution, Reporting, Defect Triaging, Team Management

Regression Testing, Acceptance Testing, Sanity Testing, Security Testing, Performance-Concurrent, CHO, Bulk User, Compliance Testing, Cross Browser Testing.

Communicating and Coordinating between globally located teams

Communicating with the client to understand their process/business and collecting the required information and getting clarification on doubts

Integrating with developers and discussing doubts, queries, technical problems, reporting bugs and supported the development team

Attending weekly Project Status meeting with the Business

Defect Assignment and Tracking

Monitoring and guiding offshore Testing Team

Preparing Daily / Weekly Status Reports

Setting up the environment for Performance Testing – Installing Load Agents on the machines and coordinating with offshore performance testing

13.Fund Accounting Data Bridge Application (FADB)

Company

Cognizant Technology Solutions

Client

JPMC, UK

Duration

17 Months (Offshore)

Technology

.Net, Oracle 10G, WinXP

Description

Fund Accounting Data Bridge (FADB) is a business critical application that is predominantly used to calculate fund’s tax liability according to German and Austrian tax legislations. FADB extracts data from our core fund accounting system (WINS) relating to prices, holdings, transactions & FX. It then uses this data in conjunction with external vendor data from WM Daten & OEKB to compute German & Austrian tax data. It is also used for portfolio reporting & client custody reporting.

Roles & Responsibilities

Worked as Sr. Test / QA Engineer:

Understanding of Business Domain and Existing application. Project understanding and Testing scope identification.

Estimation of FADB: Estimated most complex portion of the application (TAX Engine Module)

Delivered Master Test Plan Document

Delivered Test Strategy Document: Test Approach for Heart of the application (TAX Engine Module). Prepared various templates, calculation sheets etc. Test Approach that how to test the most critical module of application (TAX Engine module)

Presented Test Strategy to Client

Communicating with the client to understand their existing process and collecting the required information

KT session not only Test team members but also new joiners of Dev team as well. Prepared a Test team of 6 members for FADB.

Test Planning, Designing, Execution of Most important module from Business point of view (TAX Engine Module)

Managing and issue’s resolution for the team members, Like QC access etc.

Integrated with developers and discussed doubts, queries, technical problems, reported bugs and supported the development team.

Supported the Testing Team to complete their task on time

Active member for Deciding the Automation Strategy for Tax Engine Module, Prepared various calculation sheets

Preparing Complex Test Data for Testing Tax Engine Module

14.BMC Remedy ARS Cluster

Company

Cognizant Technology Solutions

Client

T-Systems, Germany

Duration

13 Months (Offshore)

Technology

BMC Remedy ARS Server 6.3, WinXP

Description

SI-TT is an application, which used to manage all the ITIL Processes (Incident, Problem, Change Management, and Operational Management) in an efficient way. This application is based on an ITIL framework and developed using the ARS platform. SI-TT allows tracking various Service related issues offered to the Customer. It has pre-defined escalation techniques, which allows user to solve / track any ticket in way that is more efficient. It also has the Knowledge Management Database, which helps user to identify the Problem as well as its resolution in quick fashion.

Roles & Responsibilities

Worked as Sr. Test / QA Engineer:

Prepared and Presented Project Management Review (PMR) to Top management

Handling Process Audits, follow up Observation / gaps found in Audits

Project understanding and Testing scope

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