SARA DOUKMAK

904-***-**** adui2z@r.postjobfree.com Jacksonville FL

10+ Years of customer service experience. Personable, dedicated and a self motivated solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and cultivating partnerships and growing businesses. Accomplished Program Manager versed in budget administration, project management and team leadership. Decisive, persistent and responsive to changing business needs. SUMMARY

• High Service Aptitude and Client Focus

• Organizational Skills

• Telephone Etiquette

• Detailed and Thorough

• Multi-Line Telephone System Operation

• Computer and Technology User

• Contract development and

management

• Relationship building

SKILLS

04/2022 - Current

02/2020 - 03/2022

01/2020 - 03/2022

Relationship Banker

Bank of America Ponte Vedra Beach, FL

• Identified financial needs of customers and presented appropriate product and service options. provide banking solutions and refer clients to the appropriate branch officers as needed.

• Promoted financial products with targeted direct mailings, in-branch selling, and outbound calls.

• Create new checking, savings and other deposit accounts for clients.

• Adhered to bank and legal guidelines for reporting, loan approvals and money handling.

• Serves customers on the teller line as well by completing account transactions and Provide account services by receiving deposits and loan payments, cashing checks, making withdrawals, and recording night and mail deposits. issuing cashier's checks, traveler's checks, and series e bonds.

Director of Special Educational Programs

All Florida Safety Institute Jacksonville, FL

• Partnered with similar organizations to meet greater needs, preventing duplication and optimizing resource utilization.

• Oversaw sales and marketing operations while developing strategic partnerships.

• Monitored and evaluated performance of the students through out the program.

• Created new programs that resulted in increasing productivity and customer satisfaction.

• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

• Demonstrated self-reliance by meeting and exceeding workflow needs. Manager Supervisor

All Florida Safety Institute Jacksonville, FL

EXPERIENCE

02/2020 - 03/2022

01/2019 - 03/2022

08/2019 - 03/2022

01/2019 - 03/2022

• Supervised 20+ employees and 6 offices, ensuring optimal productivity.

• Defined strategies and created a plan to achieve ambitious operational objectives.

• Handled scheduling and managed timely and effective allocation of resources and calendars.

• Recruited, trained and developed dynamic administrative team, supporting all corporate growth and productivity objectives.

• Assigned tasks to associates to fit skill levels and maximize team performance. Relationship Manager

All Florida Safety Institute Jacksonville, Florida

• Partnered with the Tax collector offices to take over the Road testing in multiple locations

• Built and maintained long-term relationships with clients and partners

• Created and enforced plans that helped meet the needs of customers

• Helped promoting and maintaining a positive company image

• Analyzed operations and market data to assess areas in need of improvement and capitalize on changing conditions.

Booking and Registration Specialist

All Florida Safety Institute Jacksonville, FL

• Delivered exemplary customer service and support by remaining poised in most stressful situations.

• Handled all management tasks involved with client schedules.

• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

• Contacted customers via phone and email to confirm/follow up for scheduled appointments and answering any inquiries within a prompt manner while improving company revenue by

up-selling and cross-selling service plans to clients. State Certified Examiner

All Florida Safety Institute Jacksonville, FL

• Planned and Administered the FLHSMV Class E Driving test to students and other Applicants .

• Collected, organized and submitted paperwork to the DHSLMV from the Applicants Driving test .

• Developed and deployed assessment strategies involving both oral and written approaches for optimal review of student abilities.

• Effectively controlled the release of proprietary and confidential information for general client lists.

Call Center Representative

All Florida Safety Institute Jacksonville, FL

• Answered an average of 70+ daily phone calls on multi-line phone system and transferred calls to appropriate Extensions if needed.

• Shared detailed information regarding products and services options to help customers make decisions.

• Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.

03/2018 - 08/2018

10/2017 - 03/2018

02/2017 - 10/2017

05/2012 - 01/2017

• Met or exceeded call speed, accuracy and volume benchmarks on consistent basis. Security Associate

JCPenny Jacksonville, FL

• Promoted from Sales to Security position after five months on job.

• Prioritized workflow to effectively provide asset protection on retail floor.

• Provided high level of professionalism in dealing with customer issues.

• Trained associates in security protocol, to prevent theft and damage. Sales Associate

JCPenny Jacksonville, FL

• Greeted and assisted customer with sales and service assigned to various departments.

• Utilized multi line phone system to process customer orders by phone, with high service rating.

• Participated on team responsible for opening and closing the store daily. Food Service Coordinator

Flava Moose Fleming Island, FL

• Welcomed customers and assisted with product selection and sales.

• Created employee schedules and trained new employees.

• Managed daily funds, including balancing and making bank deposit daily. Administrative Office Associate

M.D. Intel Logistics Damascus, Syria

• Managed front desk functions for logistics firm, including switchboard operation, office tasks and

customer service.

• Received and screened high volume of incoming calls to ensure customers questions and needs were addressed or directed to appropriate staff member.

• Delivered first rate service and fostered positive business relationships to promote customer satisfaction and loyalty.

• Collaborated with other staff to ensure all administrative tasks were completed, utilizing strong sense of urgency.

BBA: Business Administration And Management

Ain Shams University, Cairo,Egypt

Human Resources Certificate

Cairo University, Cairo,Egypt

EDUCATION AND

TRAINING

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