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Summary Diligent and detail-oriented Administrator with proven history of effective team

management. Professionally coordinate files, correspondence and resources to boost productivity and facilitate efficient operations. Skilled in general office processes and optimization strategies.

Industrious Administrator with 8+ year background of proactive administrative support and energetic team leadership. Proven history of promoting organizational goal achievement by streamlining workflow and promoting efficient interdepartmental coordination. Adept in task delegation and conflict resolution. Focused Administrator well-trained in all administrative areas, including preparing reports, organizing mail and preparing internal and external documents. Highly-qualified business administration professional with 8 years of experience. Driven to oversee operations with an efficient and results-oriented mindset. Knowledgeable about Multitasking with demonstrated track record of success in Mining Industry. Dedicated and decisive leader with a strategic and forward-thinking mindset. Proactive leader with strengths in communication and collaboration. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes. Hardworking and reliable Administrator with strong ability in Training and Development. Offering Supervision, reporting and documentation and Communication. Highly organized, proactive and punctual with team-oriented mentality. Skills

Training and development

Financial oversight

Project coordination

Reporting and documentation

Ability to analyze reports

Experience in leadership

Multitasking

Communication

Supervision

Working collaboratively

Microsoft Office

Richard Kwakye Ofosu

024*-**-**** / 026*-**-**** • adui2m@r.postjobfree.com • Accra, Ghana +233

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Experience 04/2013 - Current

Administrator & Estate Officer, BCM GHANA LTD, Accra, GH

Defined and documented office procedures, using updated SOPs to provide thorough and comprehensive training for all administrative support staff.

Smoothly facilitated communication between departments, management and customers to resolve issues and achieve performance targets.

Established responsible curriculum by creating master schedules and becoming key player in professional development.

Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.

Evaluated employee job performance and motivated staff to improve productivity.

Increased office organization by developing filing system and customer database protocols.

Spearheaded special projects throughout lifecycle to final resolution.

Identified operational and performance issues and worked with managers to resolve concerns.

Completed various reports and analyzed each report to decide where improvements could be made.

Served as liaison between certain departments to implement new improvement plans and changes.

Coached team on company policies, procedures, and best practices to enhance operational efficiency, employee productivity and subsequently decrease labor costs.

Keep up-to date flight frequent numbers for both local and foreign expatriate ( Foreign Expatriate ranges from: Australia, Indonesia, British, Zimbabwe, Nepal, Russia, Hungarian, Philippines)

04/2012 - 04/2013

Relationship Manager, CCML - Christian Community Microfinance Ltd, Accra, GH

MANAGEMENT OF THE UNIT

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Oversee the unit and maintain a high standard discipline

Provide timely and accurate information and reports on a regular basis to departments concern

CREDIT CONTROL AND ADMINISTRATION

Organize and act as chair of the Unit Credit Committee meeting

Manage the application of policies, norms and procedures and ensure that entire loan process is followed and adhered to

Set and Monitor performance

Refer to XDS data to assess potential clients

GENERAL MANAGEMENT

Lead, supervise, mentor and coach staff

Report any internal control deficiency to appropriate department in your branch

Liaise and coordinate with Branch Control and other departments in the branch

MARKETING AND CUSTOMER RELATIONS

Develop marketing plans

Ensure that client outreach and growth targets are attained

Monitor staff to ensure that customer service excellence is achieved and customer protection principles are adhered to

PORTFOLIO QUALITY MANAGEMENT

Monitor quality of loan portfolio

Develop recovery strategies alongside company policy

Supervise loan officers

ADMINISTRATION

Ensure that Unit maintains readily available up to date and accurate client records

Organize and maintain up-to date and accurate records

Staff weekly activity schedule in place

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REPORTS

Ensure on time submission of all reports to the various department

UT-NET TRANSACTIONS

Supervise registration of all clients

Loan approval and disbursement

Daily call over to monitor previous day’s business activity

Ensure accuracy of loan portfolio information in UT-NET 04/2010 - 04/2012

Unit Administrator, CCML, Accra, GH

Implemented ongoing educational objectives to improve staff competencies in safety, quality and core measures.

Initiated audit process to evaluate thoroughness of documentation and maintenance of facility standards.

Coordinated ongoing educational objectives to enhance staff competencies in safety, quality and core measures.

Enhanced data collection accuracy by preparing, authoring and updating communications and policy memorandums.

Leveraged market knowledge and leadership ability to help drive profit increases.

Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.

Addressed internal and customer-related issues each day and affected strategic resolutions.

Cross-trained in every store role to maximize operational knowledge.

Spearheaded training initiatives to improve employee performance and bottom-line business results.

Eliminated process discrepancies, implementing continuous improvements for scheduling procedures across multiple client calendars.

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Improved productivity initiatives, coordinating itinerary and scheduling appointments.

Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Assessed, optimized and elevated operations to target current and expected demands.

Optimized productivity, streamlined program efficiency, and boosted profitability.

Mitigated risk by ensuring regulatory compliance for required licensing.

Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.

Generated reports to assess performance and make adjustments.

Analyzed operations and market data to assess areas in need of improvement and capitalize on changing conditions.

Strengthened operational efficiencies and traceability, developing organizational filing systems for confidential client records and reports.

Strengthened product branding initiatives and coordinated effective marketing campaigns.

Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.

Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.

Established ambitious goals for employees to promote achievement and surpass business targets.

09/2007 - 03/2010

Account Officer, ECLOF Ghana, Accra, GH

Updated Tema Unit, Nungua Unit and Ashiaman Unit documentation for recordkeeping and compliance purposes.

Resolved customer and business problems by applying strengths in conducting investigations and solving issues.

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Upheld tough standards of service, quality and productivity to maximize customer satisfaction.

Increased revenue by cultivating and securing new accounts while providing value-added services to existing clients.

Communicated with clients via email, phone, online presentations, and in- person meetings.

Grew customer base by identifying needs for relevant product solutions to fit client budgets and schedules.

Managed existing portfolio and potential leads using UT-Net.

Managed budgeting, forecasting and performance for all accounts.

Achieved cooperative and positive communications with clients which fostered and led to many successful projects.

Mitigated financial discrepancies for Six (6) Units division accounts.

Developed productive relationships with business representatives and consulted closely to uncover needs and match available solutions.

Developed tool to track and monitor personal sales opportunities, deals in progress and finished contracts.

Leveraged industry trends in customer industries and marketplaces to shape value-added solutions and approaches for key audiences.

Updated account plans based on changing markets, customer conditions and competitor activity.

Secured long-term accounts by identifying client need, providing recommendations and delivering product on time.

Maximized profit opportunities by effectively managing time and resources to meet sales objectives.

Oversaw multiple accounts and worked diligently to meet and exceed performance goals.

Assessed processes used to send products to customers and discovered more efficient method that was positively received by all involved parties. Education and

Certificate

ICAG, Accra, Ghana

Charted Accountancy, Accounting Part 1 Attained, Part II (On Going) Membership: 238 295 Institute Of Chartered Accountants Ghana, Accra

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Education and

Certificate

12/2021

Diploma in Warehouse Management

AC-238*-********

Alison, UK

Diploma in Operations Management (Ops)

Alison, UK

02/2019

Diploma in Workplace Safety & Health

AC-325-********

Alison, UK,

05/2010

Bachelor of Science, Business Administration-Accounting (BSc) Pentecost University, Accra, Ghana

06/2003

SSCE, Business Accounting

Labone Secondary School, Accra, Ghana

08/2000

BECE

Wajir Barracks B School JSS, Accra, Ghana

Member of Young African Leaders Initiative (YALI NETWORK) CERTIFICATE AWARDED:

Focus On: Understanding Human Rights 16 DEC 2016

Strengthening Public Sector Service 16 DEC 2016

Basics of Public-Private Partnerships 19 DEC 2016

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Management Strategies for People & Resources 20 DEC 2016

Strategies for Personal Growth & Development 20 DEC 2016

Responsible Leadership on Transparency &

Good Governance 20 JUN 2017

Effective Communication for Healthy Outcomes 14 DEC 2017

Workforce Collaboration and Development 02 NOV 2018

Safety Performance Milestone : 15, 000, 000 Man-hours Without Lost Time Injury(LTI) 17 JUN 2020

Volunteer Experience

National Service Personnel at ECLOF-Ghana

Computer Skills and Proficiency

Good user in Accounting Software: Tally ERP 9, UT-Net, Pronto, Abacus

Data Modeling and Management Information System

Microsoft Word, Access, Power point and Excel

Languages

English, Twi, Ga :

Contact this candidate