Highly motivated individual with good office skills

MARDI MOORE

Personal Statement

Highly motivated and proactive individual with good customer service and people skills, seeking an office clerical position where I can utilize my office skills. Adept at working with other human resources, delivering on projects and other deliverables in a timely fashion, with quality. I work well with co-workers, and customers.

Contact

Address

4221 Sams Valley Road

Gold Hill, Oregon 97525

Email Phone

*********@*****.*** 541-***-****

Skills

Proficient on the following tools: Microsoft Word, Excel (tables, charts, pivot tables), Powerpoint, Outlook.

Project Management: Adept at delivering on areas of responsibility in a timely fashion, with good quality. Maintained strong relations with co-workers, and customers, building trust and respect. Experienced at project planning and delivering on assigned responsibilities.

Significant experience working for large Enterprise level software houses. Managed large teams of software engineers, ensuring the delivery of software updates and enhancements, on time, with quality. Managed teams of 15-43, located in multiple time zones and countries. Strong focus on recruiting, training, and developing team talents. Had the pleasure and honor of some of my key employees transitioning with me through multiple companies, over a period of 20 years. Still friends with some of my ex -employees.

Education

Sonoma State College – Rohnert Park, Ca 3.8 GPA

Associate of Science - Computer Science – 6/99

University of California – Santa Cruz. 4.0 GPA

Project and Program Management Certificate – 8/22/01

Certificate Program in Legal Assistantship – 6/19/95

Development of New Products – 7/21/01

Tools for Quality Management – 7/27/01

Business Statistics – 8/7/01

Risk Management for Project Managers – 8/22/01

Professional Achievement Award in Quality Management – 9/27/01

Work History

Cashier, Home Depot, Phoenix Oregon

Provided customers with fast, friendly, and accurate service. Processed Check-out transactions as well as monitored and maintained the Self-checkout area. Assisted customers in the Tool and Hardware areas, and the Garden department, answering customer questions, and assisting customers with large items. ‘Faced’ inventory for better customer visibility and accessibility. Left Home Depot to provide assistance to family.

June 20th, 2021 – September 19, 2022

Senior Manager, QA, TRIRIGA Products & Technology

Wipro, Information Technology, 425 National Avenue Suite 200, Mountain View, Ca 94043. 650-***-****. Consulting and business process services company

August 1, 2017 – Sept 21, 2019. 2 years 1 month. Terminated when responsibilities were offshored to India. Took a leave from working, entering semi-retirement.

Established quality processes & tools, coordinated employee trainings, monitored, managed and mentored team members. Established quality controls and tools, introduced standards, managed the quality processes. Managed quality platform and application deliverables, delivering with improved quality and timeliness. Established and drove additional controls and processes to address System and Organization Controls (SOC) compliance. Prepared for and responded on Price Waterhouse Cooper process audits pertaining to SOC compliance. Managed teams local and remote, in multiple US locations, Brazil, and India. Role replaced by resources in India.

Senior Manager, QA, TRIRIGA Products & Technology

IBM, 4000 Executive Parkway, San Ramon, CA. 94583. 925-***-****

April 2011 – August 1 2017. 6 years 5 months

Managed the quality assurance process on TRIRIGA, managing teams local and remote, in the US, Canada and Brazil. Established tools, and quality processes for all TRIRIGA generally available enterprise software releases.

Senior Manager of Quality, TRIRIGA

TRIRIGA, 6720 Via Austi Parkway, Suite 500, Las Vegas, Nevada. 89119

Feb 2006 – April 2011 – 5 years, 3 months *

Managed a team of testers, and automation engineers. Established tools, and quality processes for all TRIRIGA generally available enterprise software releases. Also managed Customer Support for 1 year plus when I first joined TRIRIGA.

TRIRIGA acquired by IBM

Director of CRM QA, Peoplesoft/Oracle

5815 Owens Drive, Pleasanton, Ca. 925-***-****

Sept 1999 – Feb 2006 – 6 years, 5 months

Managed quality processes and test activities for all Peoplesoft CRM enterprise level products. Managed a team of ~50 QA engineers, 3 QA managers in the US as well as India.

Senior Lead Quality Engineer, Intuit

2700 Coast Avenue, Mountain View Ca 94043. 1-800-***-****

Jan 1992 – Sept 1999 – 7 years, 9 months. Lead Quality Assurance tester responsible for testing areas of Quicken, and for leading the test effort on our OEM Quicken releases.

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