District Manager Customer Service

Ian Ritchey

Senior Manager looking for the chance to join a company bring my knowledge and

leadership skills to a new generation of people, and can do attitudee Minoa, NY 13116

************@*****.***

+1-315-***-****

Results oriented multi-unit manager with tremendous expertise in operations, restaurant financials, new restaurant openings, and a history of building winning teams. Proven hands-on leader with a track

record of empowering managers and leading by example. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Willing to relocate to: Cleveland, OH - Buffalo, NY - Akron, OH Authorized to work in the US for any employer

Work Experience

Field Service Supervisor

Cleaning company - Syracuse, NY

January 2021 to Present

Cover all of Central NY from Rochester to Syracuse to the southern tier, servicing cleaning equipment, stocking shelves with a team of 9 field reps making sure all programs are followed. Traveling 75% of the time visiting markets and doing follow up inspections. Looking to relocate back to my home of Cleveland Hospitality Director

Senior Indepedent living community - Syracuse, NY

March 2018 to January 2021

Run the day to day operations of a senior community, including the House keeping department and the kitchen staffing and servers, and all associated things that are required to running the community. District Manager of field operations

ASM - Syracuse, NY

March 2016 to March 2018

• Responsible for the operations of Walmart's food division at 45 locations in New York

• Recruits and develops to meet staffing and operational needs

• Manages HR functions such as hiring, on-boarding, training, and terminations

• Leads teams to deliver proper labor and inventory costs

• Oversees special projects and events to ensure success Area Manager

Dunkin Donuts

May 2014 to March 2016

• Recruited and developed winning teams in a fast paced workplace

• Opened several new restaurants in NY and Florida with sales from 18 to 35k/per week

• Trained and developed managers to better manage the business at 5 locations

• Completed administrative tasks related to financial performance and HR needs Owner/ Partner

Ritchey's Cyber Cafe and Coffee

September 2007 to May 2014

• Opened 5 locations including front and back of house operations

• Designed and launched concept to serve the Joint Base MDL

• Responsible for menu costings, P&L, inventory control, and labor costs

• Established employee training program and develop leaders Regional Training Manager, District Manager, Area Manager Mrs. Field's Famous Brands - Freehold, NJ

December 1995 to September 2007

• Promoted internally from a District Manager over seeing 58 units both corporate and franchise

• Traveled nationally to developed managers, and improve business culture

• Trained and developed franchisees and managers to learn and execute systems Education

Bachelor's in Construction Management

Pratt Institute - Brooklyn, NY

September 1984 to May 1988

High school diploma

Ocean Township High School - Ocean, NJ

September 1980 to June 1984

Skills

• Hardworking (10+ years)

• Coachable (10+ years)

• Culinary Experience (10+ years)

• Payroll (10+ years)

• Recruiting (10+ years)

• Labor Cost Analysis (10+ years)

• Profit & Loss (10+ years)

• Restaurant Management (10+ years)

• Food Safety (10+ years)

• Operations Management (10+ years)

• Forecasting (7 years)

• Kitchen Management Experience (10+ years)

• Pricing (8 years)

• Management (10+ years)

• Budgeting (10+ years)

• Catering (7 years)

• Human Resources (5 years)

• Procurement (8 years)

• Menu Planning

• Restaurant experience (10+ years)

• Food handling (10+ years)

• Supervising experience (10+ years)

• Customer service (10+ years)

Certifications and Licenses

ServSafe

June 2021 to June 2026

ServSafe Food Manager protection certification

Food Handler Certification

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