Service Representative Data Entry
Resume:
Jean Hancock
Clarkesville, GA ***** **.*******@*******.***
Objective: To acquire a position within a company using the training, skills and experiences obtained while working in a multi tasked fast paced company.
Authorized to work in the US for any employer
Work Experience
Experience
Peidmont Automotive - Clarkesville, GA
October 2020 to November 2021
I was responsible for working in-between doing customer care for customer orders that were needed in a timely manner for the satisfaction of our customers.
When needed I also assisted with working production lines
Assembly and inspect on any and all product for the automotive industry.
Home Healthcare Provider
Experience - Clarkesville, GA
October 2014 to January 2021
Administered any and all medicines along with all transportation to doctor appointments as needed. I also administered care of oxygen tanks as need per patient along with all diabetic reading and checks for doctor's records.
Cared for accessibility of patients that are wheelchair bound.
Administrative Sales Assistant/Customer Service Representative
Scovill Fasteners Inc. - Clarkesville,
GA October 1996 to May 2018
Assist executive sales accountant with retail. Sales, domestic and foreign.
Supervise large retail accounts for the company.
Run and distribute daily sales budget reports for upper management and sales force.
Process purchase orders received daily from customers, both domestic and foreign.
Respond to technical questions from both sales personnel and customers regarding product line.
Negotiate contract pricing.
Supervise purchase order shipments to customers, both domestic and foreign.
Assist credit department in opening new accounts for the company.
Respond to customer inquiries regarding the status of their account. (i.e. past dues, credits, etc.) Process product returns and credits.
Issue call tags and work with various shipping forwarders to track shipments, both domestically and overseas.
Assist customers with new product development.
Distribute samples and artwork to help sales and to create a good business relationship with the customers.
Communicate with the various production departments within the company to ensure customer purchase orders receive timely shipment dates and the orders are shipped on time.
Review end of the month sales report with executive sales accountant.
Team Leader backup assigned to customer service representative (Canada Territory) when the representative is out of the office.
Assist retail customers with dye to match color swatches for their new garment season. Back-up Receptionist with fast paced/multi line telephone system (Voicemail included) Organize files daily and quarterly.
Send daily faxes, e-mails and scanned shipping documents to customers, both domestic and foreign.
Office Clerk
Community Bank & Trust - Cornelia, GA
February 1994 to October 1994
Organize yearly files.
Computer data entry.
Computer Software Experience
Microsoft Word, Microsoft Excel, Microsoft Outlook Express, BPCS/AS400 and Internet
Education
Technology
North Georgia Technical College - Clarkesville, GA
1993 to 1994
High School Diploma
Beauregard High School - Opelika, AL
1989 to 1992
Skills
•Communication skills (10+ years)
•Microsoft Powerpoint (10+ years)
•Microsoft Office (10+ years)
•Product Development (10+ years)
•Multi-line Phone Systems (10+ years)
•Product Management (10+ years)
•Microsoft Outlook (10+ years)
•Leadership
•Customer service (10+ years)
•Sales (10+ years)
•Computer skills (10+ years)
•Home Care (7 years)
•Pricing (10+ years)
•Strategic Planning (10+ years)
•Market Research (10+ years)
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