Executive Director Patient Service
Resume:
Jacqueline E Davis
adui12@r.postjobfree.com
Over fifteen years as a Register Nurse
Compassionate, dedicated nurse, passionate about proving excellent healthcare
Have the energy and initiative to handle multiple tasks.
Excellent teamwork, organizational, interpersonal skills, analytical, management and negotiate conflict
Excellent communication and interpersonal skills to collaborate with the physician regarding client healthcare and discuss relevant information
Have excellent assessment and problem-solving skills
Dependable individual in any given situation
Good knowledge of computer applications, including word processing to prepare reports and documents
Nursing theories, practices and procedures to provide nursing services such as implementing treatment process
Assess emergency situations and determine appropriate treatment measures (sending individual to hospital, first aid, basic cardiac life support
Employment History
12/2021-present Zuriel Health Care, Woodstock, ON
Travel RN
Assess Patients to identify appropriate nursing interventions, and report changes in the patients
Oversee the delivery of resident care, infection control and staff education
Collaborate to plan, implement, coordinate and evaluate patient care
Monitor, assess, address, document and report symptoms and changes in patient’s conditions
Provide nursing care, Geriatric and Palliative care.
Work with management team to achieve goals and priorities of the home and organization.
Complete appropriate assessments to support symptom assessment, care coordination and service planning
Conduct clinical nursing assessments for pain and symptom management and liaises with the care team (e.g., primary care physicians, nurse practitioners, specialists, service providers, etc.) to support quality end of life care
Work collaboratively to develop and standardize tools and processes based on best practice and organizational needs
Managing and evaluating the work of registered practical nurses and personal care staff.
Excellent teamwork, organizational, interpersonal skills, analytical, management and negotiate conflict
04/2018-11/2021 Chateau Park, Windsor, ON
Clinical Coordinator, Full-time
Participates with the resident care team to improve clinical care practices, collaboratively to develop and standardize tools and processes based on best practice and organizational needs
Manage and support stakeholder relationships (internal and external) to develop strategies, action plans, and make recommendations/decisions for system-wide implementation associated with the specific projects
Audits and report on project progress for weekly reporting to senior leadership and monitor report on team performance to the Senior Manager Quality, Risk and Patient Services, as required, audits of infections, vaccines, medication and more.
Conducting daily COVID testing, auditing, vaccinations for residents and staff members. Reporting infection outbreak to the public health center Fax final notification once public health has declared outbreak over
Assesses and supervises the delivery of nursing services and report changes in the patients
Training and coordinate workplace first aid, injuries and safety concerns
Weekly monitoring of medication inventory for expired product
Monitor risks and issues through the identification process and assessment of perceived and actual risk situations, develop mitigation strategies and escalate to internal and external sponsors and stakeholders as needed
Provide training, expertise, and support to Home and Community Care Support Services team members, leadership and external partners in the development, prioritization, and management of projects with a best practice project management methodology
Lead, organize and facilitate project-related meetings, develop project reports, presentations, statistics and other related documents, as required
Work with colleagues to review and assign appropriate workload and adjust staffing to ensure efficient home care.
Act as a resource to staff and assist care coordinators in problem solving, orient, educate, and provide overall supervision and mentorship of assigned Home and including patient service assistants and care coordinators utilizing performance management, coaching, and exercising progressive disciplinary measures when necessary
Assesses and promotes a safe environment for patients, caregivers, family members, and staff. Provide patient-centered care within an inter-professional team focus of supporting team-patient partnerships, promotion of health, and prevention of progression of disease
Adheres to policies and practices developed and implemented by Home
ethical dilemmas and dealing with complaints/concerns to facilitate the best possible resolution
Fosters effective interpersonal relationships between residents, families and other interdisciplinary health team members
Identifies, analyzes and works toward the resolution of client care problems across nursing(e.g. falls, prevention, skin and wound care management, continence care management, pain, bowel and behavior management.)
Works in collaboration with registered staff in the planning, developing and evaluation of nursing practice.
Advocates for the resident and family to ensure that their rights are upheld
Actively participates in quality management activities in the home
Provides leadership for evidence-based practice, Educating staff, quality of care
Acts as education resource to all members of the resident care team
Identifies and analysis trends in resident care outcomes and practice to clinical standards
Assess resident’s health status on an ongoing basis and institutes appropriate care measures
Monitor, assess, address, document and report symptoms and changes in resident’s conditions
Treatments as prescribed by physician according to established policies and protocols
Replacement of staffing, call-in
Communicating with POA/Family members regarding changes in residents’ condition
Processing Constant communication with doctors and families
Observes, assessment, documentation and evaluates all matter concerning each resident’s health
Complete a comprehensive medication reconciliation for each patient.
Provide “hands-on” and “in-home” care to patients to support transitions among care settings into the community and to facilitate timely admission for patients to the Home Care program.
10/2017-2018 Riverview Gardens, Chatham, ON
Charge Nurse (casual)
Charge nurse for 160 bed home,
Supervisory, scheduling and education of staff
Line listing of infection control surveillance line listing for infection audit
Reporting infection outbreak to the public health center
Dispensing of medication and wound treatment, RIA/MDS coding, medication and treatment
Assess resident’s health status on an ongoing basis and institutes appropriate care measures
Monitor, assess, address, document and report symptoms and changes in resident’s conditions
Processing Constant communication with doctors and families
Observes, assessment, documentation and evaluates all matter concerning each resident’s health
Administer medications and treatments as prescribed by physician according to established policies and protocols Replacement of staffing, call-in
Complete an individualized plan of care for each resident
Assess resident’s health status on an ongoing basis and institutes appropriate care measures
Monitor, assess, address, document and report symptoms and changes in resident’s conditions
Operate or monitor medical apparatus or equipment
Follow all guidelines for employees and employers are legislated under the Ontario Occupational Health and Safety Act
Coordinate skin and wound care programs according to MOH Long Term Care standards and Services for Seniors best practice policies and procedures
Supervise registered staff and other nursing staff
Doctors Round, Wound care and Medication Administration
To orient, call-in schedule, assist the Director of Care in ensuring staff are knowledgeable about Resident Bill of Rights and Health and Safety Standards
Effectively organizing and planning work according to organizational needs by defining objectives and anticipating needs and priorities •
Admissions and transfers to the ER
To review all residents’ applications for admission to determine appropriate level of care: assist with processing of admission and discharge papers
Communicating with POA/Family members regarding changes in residents’ condition
Processing Constant communication with doctors and families
Observes, assessment, documentation and evaluates all matter
concerning each resident’s health
Coordinate patient care and assist in the navigation of the Health Care System
Maintain open communication with physicians, nurse practitioners and other professional regarding resident’s care
Supervisory, scheduling and education of staff
Line listing of infection control surveillance line listing for infection audit
Reporting infection outbreak to the public health center
Dispensing of medication and wound treatment
02/2017-09/2017 Riverside Healthcare, Fort Frances, ON
Director of Nursing Care (Travel contract)
Facilitate and promote the interdisciplinary approach within the home through the Nursing, Dietary, Activation, Environmental Service and Administrative Departments
Review all resident applications for admission to determine appropriate level of care; assist with processing of admission and discharge papers
Implement and monitor control and safekeeping of drugs and narcotics supervise the drug administration program including the administration of medication by all registered staff
Direct and monitor the maintenance of health care records to ensure compliance with regulations and quality care for the resident
Participate in Care Conferences as appropriate, meet with residents/family to resolve problems/ concerns/complaints
Assist the Executive Director by collaborating with the Medical Advisor to ensure that medical attention and records are following regulations
Hire, orient, schedule to assist the Executive Director in ensuring staff are knowledgeable about Resident Bill of Rights and Health and Safety Standards
Monitor and review resident care staff compliance with all facility policies and procedures, including safety rules and safe working practices
Comply with all relevant Provincial and Federal Acts and Regulations
Assist the Executive Director with budget preparation and implementation for the Nursing Department
Use effective human resources policies, procedures and practices • Establish a positive, healthy, and safe work environment according to all appropriate legislation and regulations; ensure staff receive appropriate orientation and training
Approve expenditures within the budget and monitor the cash flow
Oversee RAI/MDS systems, Case mix index funding
PPE and infection control, MRSA/VRE monitoring, review residents clinical diagnosis, medication for long term therapeutic goals
Coordinate in-house, in-service training programs to strengthen core competencies Health & Safety and Infection, e.g., Hand Hygiene
Actively participate on the Manager Team, e.g., fall prevention and restraints reduction to captured numbers in house Identify potential problems, conduct audits and monitor statistics Review falls and residents risk incidents monthly and develop action plans to improve residents’ safety and quality of life
Review falls and residents risk incidents monthly and develop action plans to improve residents’ safety and quality of life
Direct and monitor the maintenance of residents’ care to ensure compliance with regulations and quality care for the residents according to the Ministry of long-term Act 72/10 regulation 2007 Act
Assisted the Executive Director by collaborating with the Medical Advisor to ensure that medical attention and records are following regulations
Assist the Executive Director with budget preparation and implementation for the nursing department
Investigate complaints example (complete critical incident, reporting of resident’s abuse, elopement,)
Evaluate, monitor and assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and resolve the problem, or make recommendations to the Director/Manager/Supervisor that are aligned with the vision and values of the organization
Participated in return-to-work program and union bargaining contract for Uniform and ONA Provides guidance and direction to the senior management team in the areas of resident care, services and legislative requirements (LTCHA and Regulation 79/10)
Development of corporate policies and procedures in all areas; ensuring Homes maintain compliance; assist with development of nursing operating budgets; development of special programs; purchasing new resident related equipment; provides education to senior nursing management teams Meets with staff on a regular basis and provides guidance on compliance issues, risk management, and other resident care issues
Actively participate on the Manager Team, e.g., fall prevention and restraints reduction to capture numbers in house Identify potential problems, conduct audits and monitor statistics
Review falls and residents risk incidents monthly and develop action plans to improve residents’ safety and quality of life
02/2016-03/2017 Secord Trails Community Care
RN Charge Nurse-casual
Administer medications and treatments as prescribed by a physician or according to established policies and protocols Wound care, G-tube feed
Complete an individualized plan of care for each resident
Assess resident's health status on an ongoing basis and institutes appropriate care measures Addressing the complexities of the frail elderly population
Monitor, assess, address, document and report symptoms and changes in residents' conditions
Communicate with interpersonal regarding changes in residents’ status
Coordination of and participation in team/family conferences and clinical activities
Coordinate skin and wound care programs according to MOH Long Term Care standards and Services for Seniors best practice policies and procedures
Dispensing of medication and wound treatment
Surveillances line listing for infection audit (resident and staff) Monthly Surveillance line listing for all infections
Reporting infection outbreak to the public health center Fax final notification once public health has declared outbreak over
Registered nurse in consultation with ADOC/DOC, for trends and indication of outbreak
06/2013-03/2016 Woodingford Lodge, Woodstock, ON
RN Charge Nurse-part-time
Conduct health assessment, wound care treatment, external feeds
Provide general care and treatment to residents
Offer support and health teaching to clients
Dispense prescription medication
Report occupational injuries and complete necessary document/reports
Perform venipuncture in accordance with medical directives and administer immunization per the public health protocol
Assist in the development and implementation of health care and treatment plans, Annual Flu vaccine, good hand washing and Public Health reporting
Communication with physician and family members with changes in clients/patient condition and treatment Assist with schedule and call-in as needed
Uphold and promote the organization’s values and philosophy relating particularly to ethics, morality, integrity and code of conduct
Supervise and evaluate the performance of nursing personnel: including use of disciplinary process in conjunction with Executive Director
Leadership, coordination of and participation in team/family conferences
Admissions and transfers to the ER
PPE and infection control, MRSA/VRE/C-Diff monitoring
Problem solve and implement measures needed to control or reduce infection rate
Care planning with family and resident to facilitate and promote the interdisciplinary approach within the home through the nursing, dietary, activation, environmental service and administrative departments
Uphold and promote the organization’s values and philosophy relating particularly to ethics, morality, integrity and code of conduct
05/12-07/2014 Caressant Care, Woodstock, ON
RN Charge Nurse-part-time
Physician orders, diagnostic tests, drug orders and doctors rounds
Processing Constant communication with doctors and families
Observes, assessment, documentation and evaluates all matter concerning each resident’s health
Complete medication passes and treatment as needed
Support other staff members, leadership and supervise nursing staff
Assist with schedule and call-in as needed
Uphold and promote the organization’s values and philosophy relating particularly to ethics, morality, integrity and code of conduct
Supervise and evaluate the performance of nursing personnel: including use of disciplinary process in conjunction with Executive Director
External feed, G-tube suctioning, Wound care
Communication with resident support services and families
12/2011-2012 Amica, London ON
Director of Resident care
Review all residents’ applications for admission to determine appropriate level of care: assist with processing of admission and discharge papers
Implement and monitor control and safekeeping of drugs and narcotics supervise the drug administration program, including the administration of medication by all registered staff
Hire, orient, schedule, assist the Executive Director in ensuring staff are knowledgeable about Resident Bill of Rights and Health and Safety Standards
Visit the patient where they are at within the community - which include home, hospital, hospice, retirement home, congregate settings and primary care offices
Provide patient-centered care within an inter-professional team focus of supporting team-patient partnerships, promotion of health, and prevention of progression of disease
Assist the Executive Director with budget preparation and implementation for the nursing department
Investigate complaints complete critical incident
In-Service of medical staff
Supervising, overseeing and directing the delivery of resident care
Participate in Care Conferences as appropriate, meet with residents/family to resolve problems/concerns/complaints
To monitor and review resident care staff compliance with all facility policies and procedures, including safety rules and safe working practices
To assist the Executive Director with budget preparation and implementation for the Nursing Department
Identify potential problems, conduct audits and monitor statistics Review falls and residents risk incidents monthly and develop action plans to improve residents’ safety and quality of life
Planning, organizing, deploying and monitoring resources to support the clinical practice of the nursing team to meet client needs through, financial management and operations management
09/10-11/2012 Saint Elizabeth Healthcare, Mississauga, ON
Health Service Supervisor
Supervising, overseeing and directing the delivery of day-to-day nursing care, service to over 500 clients in the community. Performs home nursing visits and report any changes in patients medical/mental condition to thew physician
Hire, orient, educate, and provide overall supervision and mentorship of assigned Home and Community Care employees including patient service assistants and care coordinators utilizing performance management, coaching, and exercising progressive disciplinary measures, when necessary, Manage and support stakeholder relationships (internal and external) to develop strategies, action plans, and make recommendations/decisions for system-wide implementation associated with the specific projects
Lead, organize and facilitate project-related meetings, develop project reports, presentations, statistics and other related documents, as required
Assesses and promotes a safe environment for patients, caregivers, family members, and staff.
Adheres to policies and practices developed and implemented by Home and community care
Working in partnership with leadership team and the interprofessional teams across the providence
Promoting best practices in the provision of client care
Managing human resources for the nursing services, including hiring, performance review, coaching and development and progressive discipline as needed
Travel between locations to promote constructive and collaborative working relationships through professionalism and positive promotion of Home and Community Care Support
Case conferences with CCaC, work collaboratively to develop and standardize tools and processes based on best practice and organizational needs
Ensuring nursing service delivery standards are met, implements, evaluates and plan of care for appropriateness to each patients needs
Planning, organizing, deploying and monitoring resources to support the clinical practice of the nursing team to meet client needs through, financial management and operations management
Investigate complaints complete critical incident, reporting of resident’s abuse, elopement,)
Co-ordinate and monitor the infection control program
Assumed administrative duties as required in the Executive Director absent
Ability to understand and communicate company policies and procedures using written policy manuals or in-service education
Perform home supervising visits of nursing services delivered by licensed nurses, and other nursing support staff.
11/08-04/10 Brookdale Assisted Living, North Carolina
Regional RN Case Manager
Supervisor medical staff, Lead, organize and facilitate project-related meetings, develop project reports, presentations, statistics and other related documents, as required
Conduct transitional assessments, from hospital to provide seamless care
Ensure the fiscally responsible use of appropriate resources to achieve the desired outcomes by mobilizing and integrating formal and informal patient support networks
Engage primary care, providers, and community partners with each patient to confirm goals of care and advanced care decisions based on patient beliefs and choices.
Ensure palliative care is delivered in a patient and family centered manner
Developing care plans for resident
Organize and directs clinical operation of Assisted Living/Memory Care Community
Collaborate with other professional to ensure resident’s care
Orientation and training of employees
In-Service of medical staff
Keeping with state and local guidelines
Care planning with family and residents to facilitate and promote the interdisciplinary approach within the home through the nursing, dietary, activation, environmental service and administrative departments.
To review all residents’ applications for admission to determine appropriate level of care: assist with processing of admission and discharge papers.
To implement and monitor control and safekeeping of drugs and narcotics supervise the drug administration program, including the administration of medication by all registered staff.
To direct and monitor the maintenance of health care records to ensure compliance with regulations and quality care for the residents.
To participate in Care Conferences as appropriate, meet with residents/family to resolve problems/concerns/complaints
To hire, orient, schedule, assist the Executive Director in ensuring staff are knowledgeable about Resident Bill of Rights and Health and Safety Standards.
To monitor and review resident care staff compliance with all facility policies and procedures, including safety rules and safe working practices
To comply with all relevant Provincial and Federal Acts and Regulations
Assist the Executive Director with budget preparation and implementation for the nursing department
Investigate complaints complete critical incident, reporting of resident’s abuse, elopement,).
Co-ordinate and monitor the infection control program
Assumed administrative duties as required in the Executive Director absent
Ability to understand and communicate company policies and procedures using written policy manuals or in-service education
06/2003-2010 Emergency Room Travel Nurse
Greensboro North Carolina, Staffing Solutions
Triage patients and prioritize care, while continually evaluating condition and stability by: Conscious Sedation, Starting IVs, Cardiac Drips and Cardiac Monitoring.
Assess emergent conditions and intervene appropriately in accordance with hospital policies and physician direction.
Applies the nursing process of assessment, planning, implementation, evaluation and discharge needs of patient/family/significant other.
Applies the Core Concepts of Patient- and Family-Centered Care (PFCC) in practice and uses this knowledge to personalize care for each patient/family.
Recognizes the impact of nursing care and patient/family partnerships on patient outcomes.
Partners with and utilizes patient/family input and goals in planning plan of care.
Provides quality care that meets or exceeds the expectations of value (core measures, quality matrix, patient experience, fiscally responsible).
Provides assistance to individuals in a manner that considers their special needs, age-related and cultural-related needs.
Recognizes the roles of the interdisciplinary team, patient and family care partners and utilizes them appropriately as resources in planning patient care.
Delegates appropriate tasks.
Demonstrates knowledge of and competently performs technical procedures and uses equipment properly.
Documents in the patient record in a timely, accurate and concise manner. Develops teaching strategies for patient/family; documents education and learning appropriately in health record.
Demonstrates leadership in a professional manner.
09/2001-12/2002 Detroit Receiving Hospital
Clinical RN, Emergency Room (Full-time)
Assessment, diagnosis and treatment of patients with acute conditions such as heart attacks, respiratory distress syndrome
Pre-and pro-operative patients
Perform advanced. Invasive diagnostic /therapeutic procedures
Strong problem solving and critical thinking skills stabilizing a variety of trauma and illnesses with decisive action.
Range of medical conditions that may require urgent treatment and care, knowledgeable about general as well as specific health issues.
Responsibility for understanding triage, the method of prioritizing injuries based on medical need. You must have the ability to make quick and accurate assessments about incoming patients, including both physical and mental health conditions
Starting IVs, Cardiac Drips and Cardiac Monitoring.
Assess emergent conditions and intervene appropriately in accordance with hospital policies and physician direction.
Education
St Clair College Registered Nurse BScN May 2001
Diplomas/Degrees/Certificates
Health Records/Advance assessment skill
BLS, ACLS, BLS, TNCC,PALS
Palliative care
Health and safety
Dementia Care
Safe at Work Ontario
Pain Management
Skin and wound care
Best Practice Champion
RAI/MDS certification
GPS Certification
PIECES Education
Mandatory Programs and Committees
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