Kara Shea

210-***-****

Objective

Seeking a professional career working remote, in a high paced, challenging environment, where I can utilize my excellent sales abilities, my customer service skills and represent a reputable company.

Summary of Skills

●Customer service-focused

●Friendly

●Energetic

●Detail-oriented

●Customer relations

●Excellent communication skills

●Creative Problem Solving

●Goal-oriented

●Persuasive communication expertise

●Excellent negotiating tactics

●Client Relations

●Computer Literate

●Effective team player

●Savvy negotiator

Experience

August 2020 Group 1 Automotive, Vehicle Equity Manager

Automotive Sales, assisting our guest through the process of buying a new vehicle

Responsible for creating leads from the service drive and creating new business for our dealership and my sales team

Assist and lead my team of 15 salespeople in the process of them selling new and used vehicles

September 2019 Kahlig Auto Group, Bluebonnet Ford Lincoln Jeep/Automotive Sales and Vehicle Equity Manager

Transferred to our Bluebonnet stores in New Braunfels from our North Park Stores in San Antonio

Automotive Sales, assisting our guest through the process of buying a new vehicle

Responsible for creating leads off the service drive and creating new business for our store

November 2016-Kahlig Auto Group, North Park Lexus at Dominion/ Customer Relations Manager/Aftermarket Sales Manager/Finance and Insurance Assistant to Director

Responsible for maintaining high customer retention, customer satisfaction and monitoring customer complaints.

Assist in resolving customer complaints, which can not be handled by Sales Consultants, Service Advisors etc..

Demonstrate behaviors consistent with company's vision and mission, treat each customer as I would a guest in my own home. Make sure our customers feel welcomed and served at all times.

Make guest aware of all their amenities available to them through our dealership. Tour the store with our guest.

After putting a dissatisfied customer in contact with the appropriate personnel, follow up until complaint is completely resolved

Work closely with all banks to fund customer auto loans in a timely manor

Keep track of all contracts in transit

look over and approve all deals for accounting

Check all paperwork for correct titles, lien information, taxes, etc.

Establish and meet monthly objectives

Have working knowledge of all dealership departments

Provide accurate information 100% of the time

Maintain confidentiality of all information concerning company business

Maintain a good working relationship with office employees

Represent the dealership well in personal behavior and comments

Consistently gross over $20,000 per month in CILAJET and after market sales

The number one top sales consultant nationwide in 2017 for CILAJET sales

Educate our guest about Cilajet, Lexus Luxury Care and Lexus Extra Care. Help our customers learn how to protect their investment with the coverage available to them.

Assist customer with their Cilajet purchase, Lexus Luxury Care and Lexus Extra Care purchase.

Manage Cilajet operations and applications. Inspect each Cilajet application before delivery to our guest.

Process and file Cilajet claims. Maintain 100% customer satisfaction upon completion of Cilajet claims.

August 2014-2017-Tuscany Heights Elementary School/PTA Executive Board Member/Room my mom/Volunteer

●Regularly took an active role in coordinating and planning logistics for school sponsored functions for Kinder, 1st & 2nd grade classes including but not limited to school field trips, book fairs, bike rodeo, class parties, teacher appreciation events, luncheons for staff and teachers

●Regularly participated in fundraising efforts for the PTA.

●In just 2 months improved the PTA enrollment for Tuscany Heights Elementary to over 400 members producing a significant increase in money raised for the school and the PTA initiatives. Tuscany Heights had 365 paying PTA members for the 2015-2016 school year. I produced over 380 paying PTA members during the 2016-2017 meet-the-teacher event exceeding membership and fund-raising in year-over-year results in the first few days in this

February 2007-July 2008-Ancira Chrysler Jeep/ Finance and Insurance Assistant Director

●Regularly contracted and closed cash deals and outside finance auto loan

●Regularly audited & loaded loans to meet bank requirements for approval of an auto loan and funding of a loan

●Worked with various lender and maintained relationships with SSFCU, SACU, Nuvell, Chase, JP Morgan, Wellsfargo, GMAC,Capital One etc, to meet strict stipulations and guidelines required to approve and fund auto loans

●Assisted Finance Director in day to day task

●Responsible for all money received and to be received from our lenders and customers

●Successfully sold aftermarket products & services to customer in our store

●Successfully up-sold customers that were not “up-salable”

●Consistently average $15000 plus in gross aftermarket sales each month

●Successfully provided quality customer service and relations

January 2006--Wells Fargo Home Mortgage/Licensed Loan Officer

Successfully develop and maintain relationships with key realty firms around the city

Completed all of Wells Fargo training programs including Sales Acumen, Sales Essentials, Core

Sales Skills, FHA Government Loan training.

Sell over 100 products and programs to Builders, realtors and customers in the San Antonio, Hill Country & Austin Market

November 2004-January 2006- Aames Home Loans/Texas Licensed Loan Officer and Loan Processor

•Consistently averaged 8 loans per month

•Directors Club Member for 2005 averaging 5 or more loans per month

•Awarded a $6,000 bonus in November for averaging five or more loans per month

•Passed the Texas Loan Officer Exam and received my License

• Awarder the “Top Sales Producer” for nine consecutive months with the San Antonio Branch

February 2004–November-2004 Ancira Chrysler Jeep 281 North /Finance and Insurance Assistant Director/Business Administrator/Customer Relations Manager

• Opened new store location in growing area

•Regularly serviced cash deals, contracts, titles, purchase orders, warranties, etc.

•Regularly audited & loaded loans to “Bill the Deal”

•Successfully sold aftermarket products & services to every customer in our store

•Successfully up-sold customers that were not “up-salable”

•Consistently raised gross profit goals since store opening

•Successfully provided quality customer service and relations

•Regularly assisted sales representatives with closing auto sales

February 2002 – February 2004 - BlueBonnet Motors/New Braunfels, Texas

Customer Relations Manager

•Exceeded warranty sales goals for 23 consecutive months

•Regularly averaged $20,000 plus in gross aftermarket sales each month

•Responsible for quality customer service and customer relations

•Assisted sales representatives with closing auto sales and selling optional packages

•Awarded MVP of the year

July 2001 – February 2002 – The Retreat Day Spa/New Braunfels, Texas

Retail Coordinator

•Assisted the owner with selecting and purchasing at the Dallas Gift Mart & Apparel Mart

•Responsible for the merchandising storefront and selling high end products such as Trucco, Good Home Co., Yonka and Niven Morgan

•Responsible for all retail and window displays

•Coordinated customer appointments and personalized customer service

July 2000 – July 2001 – William Edge Day Spa/New Braunfels, Texas

Retail Coordinator

•Participated in National Neal Corporation Training Convention in New Orleans s (Aveda) for Management Skills, Customer Relations and Internet Marketing.

•Educated discriminating customers on spa products, make-up and jewelry lines, such as Molton Brown, Aveda and Dermalogica

•Responsible for all window and retail displays.

•Worked harmoniously with a team of colleagues – setting sales goals and maintaining quality assurance

July 1999 – July 2000 – Dr. Donnelly/San Marcos, Texas

Dental Assistant

•Prepared clients for various surgeries, took x-rays and made molds

•Assisted the Doctor in all dental procedures

Education

1999 New Braunfels High School/ New Braunfels, Texas

1999 Southwest Texas State University Dental Assisting School/ San Marcos, Texas

•Certified Dental Assistant, Certified Dental Radiologist

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