James Corbett

Fort Worth TX – adui08@r.postjobfree.com – 682-***-****

Summary

Highly experienced account manager in billing operations and helpdesk supervisory roles with 10+ years of excellent customer service in tracking, troubleshooting, training, escalation resolution, managing, and resource allocation for call centers and desktop support services.

Experience

Medical Insurance Specialist – Genentech Access Solution Current

Contacting ‘Payers’ to collect and document insurance benefits on behalf of HCPs and patients regarding coverage for CPT10 coded Part B vision preserving injectable drugs.

Self Employed - Bumbershoot Marketing Continuing

cPanel and WordPress Web Hosting and SEO Site Design.

Analyze data, Manage DNS, Email, Updates, Themes, Forms, Firewall, Virus scans, Backup, Restore, etc.

eCommerce Consulting and Services including SEM, SMM, and SEO using WordPress

Systems Administration Consulting and Services with Remote Desktop Support Helpdesk for remote locations and Local Area Networks.

American Accounting and Billing Services – Utility Billing Helpdesk Supervisor 2020 – 2015

Virtual Supervisor, Process reports, Analyze data, Co-ordinate with property owners, management companies, and municipality representatives, Import data sheets, Perform moves and adds, Track changes, Manage, monitor, support, schedule and prepare payroll for helpdesk team, Resolve escalations, Track and clear payments

Previous: eCommerce Consulting and Services - Converting, migrating, maintaining, and hosting various internet eCommerce projects from Yahoo Stores to WooCommerce and WordPress

Accomplishments:

Established a reputation for consistently executing projects ahead of schedule and below budget.

Education:

Boston University Computer Career Program – Certificate Course

Hobbies:

Crypto Currency Mining, Social Media, Day Trading, Numismatics, News

Top Level Keyword Technical Experience:

Account Management, Systems Management, Supervisor, Salesforce Data Analysis, WordPress, e-commerce, cPanel, WooCommerce, Payment Gateways, Domain Hosting, Web Hosting, RingCentral, Skype, VPN, OBS Studio, Search Engine Marketing, SEM, Search Engine Optimization, SEO, Social Media Marketing, SMM, Analytics, Starnik Utility TrakR, ZenDesk, ANSYS, STAAD, Adobe Creative Cloud, AutoCAD, Winframe, Remote Desktop, Local Area Network Administration, Desktop Support, MS Office, NT Server, Windows, Calyx Point, ESET, Crypto Currency, Bitcoin, Ethereum, Mining, Day Trading, CRM,