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Human Services, Aoda Degree

Salem, VA, 24153
January 06, 2023

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Jacqueline Redding

Currently a Junior at The University of Wisconsin, Milwaukee Social Work Degree Program. Graduate from Human Services AODA degree program from Milwaukee Area Technical College 2021.(Quality) Professional Human Services AODA healthcare provider to a diversified population. Youth Care Worker, Residential Adviser, Resident Assistant, Custom Protection Officer, Supply Sargent US Army, Rehabilitation Director, Medical Assistant, LPN, Charge Nurse, Detox Assistant.

West Allis, WI 53214


Junior at the University of Wisconsin, Milwaukee in the Social Work Program. Human Services AODA Graduate from Milwaukee Area Technical College in the Human Services program with a focus in Addictions studies. I graduated December 17 2021. I am a Dedicated professional driven to provide the best holistic care possible, to those in need. 30 years of experience as a Patient Safety Associate, Medication Aide/CBRF, and Licensed Practical Nurse in the field of Chronic and Acute Skilled Nursing, constantly providing high quality nursing care to a diversified population. Capable of accessing condition's, and offering immediate interventions. Experienced in providing care in accordance with hospital and facility regulations to rehabilitation, geriatric, long and short term care, and medical surgical patients. Experienced as a Residential Advisor, and Youth Care worker. Conducts safety rounds on patient units, provides support to staff during a crisis. Develops and serves as a role model to staff on patient collaboration, and interventions. Interacts with patients in a supportive therapeutic manner, and models patient advocacy. Responsible for providing personal safety screening of patients, and visitors entering facility. Detox nurse at Milwaukee County Detox, admitting, and discharging residents into and out for detox, medicating symptoms as needed. Supply Sergeant in the US Army, responsible for millions of dollars worth of Unit equipment, and served as squad leader in my platoon. Unit Armorer responsible for all Company's defensive equipment for battle. Resident Assistant/CBRF, responsible for administering medication to the elderly and assisting in Activities of Daily living. Youth Care Worker at Bella's Group Home for Girls. Responsible for the Health and Welfare of young women ages 11 to 18. Residential Advisor at Milwaukee Job Corps. Responsible for the health, and welfare of young men and women ages 16-24. Armed Custom Protection Officer at G4S Securitas Solutions. Proving safety for people, facility, and animals. Observe and report untoward behavior to appropriate authorities. Medical Assist at 1st Step DETOX. Responsible for admitting and discharging clients into the DETOX program, administration of medication per symptoms, diabetic treatment, and wound care. SAC-IT application submitted, completion of 300 hours, currently working at Rogers Behavioral Health as a Patient Care Assistant.


Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Full Time Student

University of Wisconsin, Milwaukee - Milwaukee, WI September 2022 to Present

Junior in the Social Work Program.

Counselor/Peer Specialist

The Salvation Army - Milwaukee, WI

May 2022 to Present

Mental Health Technician lll

Discovery Mood & Anxiety Program - Milwaukee, WI

January 2022 to Present


Milwaukee Rescue Mission - Milwaukee, WI

August 2020 to Present

• Assist with any given tasks as a Social Services volunteer. Explicit confidentiality demonstrated, assist with the care of Women and Children needs. Empathy, Sympathy, and pure Genuineness. Patient Care Assistant

Rogers Behavioral Health - West Allis, WI

November 2021 to January 2022

Provides patient care on a personal level; take vital signs and monitor volume flow. Prepare or perform several procedures as directed by healthcare team. Assisting patients with comfort: bathing, dressing and eating if needed. Monitor of patients, safety of clients, Vital Signs as needed. Provide operational support to healthcare professionals in a mental health facility. Observing the evolution of mental health condition and document according to policy.

Human Services Internship in the Multi-Culture Center Milwaukee Area Technical College - Milwaukee, WI

August 2021 to December 2021

Assist students in navigating classes online and in-person. Help determine what type of aid they are seeking. Work with clients and other professionals for prompt ethical decisions. Human Services AODA

Milwaukee Area Technical College - Milwaukee, WI

September 2018 to December 2021

Completion of the Human Services AODA Degree Program: 17 Dec 2021 Full Time Student

Milwaukee Area Technical College - Milwaukee, WI

September 2015 to December 2021

Graduate from the Human Services Program with a focus in Addictions studies. Versed in Multicultural Diversity, Family Issues and Interventions, Introduction of Human Services, Issues and Ethics, Interviewing Skills, Disabilities, Group Counseling, Drug and Alcohol Abuse, Pharmacology, Treatment plans, Gerontology, Documentation and Recordkeeping, and Case Management. Resident Assistant CBRF/ Medication Aide

Layton Terrace Assisted Living - Greenfield, WI

October 2019 to November 2020

Medication administration to a diversified Geriatric population, according to the Nursing process. Admit/ discharge/transfer clients to and from healthcare facilities or home. provide extreme per Medical Doctors or healthcare team.

Knowledge of all nursing procedures and policies per State regulations. quality nursing care. Medical Assistant/ Resident Assistant

Genesis Behavior Services/1st Step DETOX - Milwaukee, WI September 2019 to June 2020

Admission, and discharge client according to their diagnosis. Medicate per symptoms. EMR charting. Transcribe codes according to the healthcare team. Nursing ethics and boundaries, Infection prevention and control, standards of practice, critical thinking, collaboration, leadership skills, patient advocacy, interventions and outcomes.

Youth Care Worker

Bella's Group Home for Girls - Milwaukee, WI

May 2019 to January 2020

Supervision of young adult women ages 11-18 years of age, with provisions of being extended per Children's Family Services. Assist as needed with Activities of Daily Living. Guidance and direction with homework, social and conflict resolutions. Charting on EMR for untoward behavior and intervention. Gives inservice as needed on health related topics, recreational trips and activities per behavior. Administration of medication per MD orders. CPR/AED/CBRF.

Residential Advisor/LPN

Milwaukee Job Corps - Milwaukee, WI

January 2018 to September 2019

Maintains health and safety of young adults ages 16 to 24 years of age. Provides health and wellness to 250+ students. Advises students on Activities of Daily living. Keeps accurate documentation on all activities. Provides conflict resolution and crisis intervention and adheres to all facility policies and procedures and regulations.

Custom Protection Officer/Security Guard

G4S Global Security - Milwaukee, WI

December 2010 to September 2017

To provide security for people, property and facilities. To observe and report untoward behaviors and occurrences to appropriate personnel. To be aware of safe, and unsafe practices, per facility and company policy and procedures.

Licensed Practical Nurse

Cameo Care Center - Milwaukee, WI

January 2011 to July 2013


Supervised 12 Certified Nursing Assistants on a float basis, according to the need of the facility. Administered medication to each unit assigned, performed treatments per policy and Doctors' Orders. Transcribed orders from the Health care team, provided 02 therapy, Gastrostomy tube care and feedings, Diabetic care, teaching, and monitoring. Monitored IV therapy, Tracheostomy care, Jackson Pratt drains for a variety of patients. Admitted, discharged, and transferred Licensed Practical Nurse

Eastside Nursing & Rehabilitation Center

Milwaukee, WI


Supervised 12 CNAs' and other team members. Responsible for administering and storage of medication according to policies. Accurately documented medication and any treatments required per Doctor or other healthcare professionals orders. Reported and untoward effects of medication, treatment or turn of patient condition.

Ambassador Nursing and Rehabilitation Atrium Health Care Americare Staffing Services of Illinois - Chicago, IL January 2001 to December 2010

Chicago, IL

January 2001 to December 2010


Various Nursing assignments throughout the Chicago Metropolitan Area. Filled in for LPN's on vacation, last minute call-ins, and agency openings. Treated patients of various backgrounds and social levels. Operated in different facilities with no problems adjusting to different policies and procedures. Assigned to the following Nursing Home and Rehab Centers:

All American Nursing Home, Ambassador Nursing and Rehabilitation Atrium Health Care Center, BrightView Care Center, Central Nursing, Margaret Manor, Mid American Care Center, Sheridan Shores, Warren Barr Pavilion, and South Shore Health Care Center Licensed Practical Nurse

Columbus Park Nursing and Rehabilitation Center - Chicago, IL February 2008 to January 2010

Provided quality nursing care within my unit, emphasizing on meeting the needs of the residents in various situations. Assisted other team members with admittance and discharge of patients. Evaluated staffing requirements, including floor assignments. Maintained patient charts and confidential files.

Promoted to Director of Rehabilitation. which requires a high level of attention to detail. Received certification of restorative and rehab certificate. Licensed Practical Nurse

Americare Staffing Services of Illinois - Chicago, IL June 2000 to June 2008

Employer: yes

Phone: (773)


Worked in chronic and acute care settings providing pain management to patients. Assisted patients with respiratory ailments. Used appropriate infection control procedures when providing care to patients in an isolation status such as patients with Tuberculosis, Acquired Immune Deficiency Syndrome, and Methicillin-resistant Staphylococcus Aureus wounds. Licensed Practical Nurse

Howard University Hospital

Washington, DC


Assigned to the Neurological Medicine Surgery Unit. Providing quality nursing care within the scope of my practice: All American Nursing Home, Ambassador Nursing & Rehabilitation, Atrium Healthcare Center, Sheridan Shores Healthcare, Warren Barr Pavilion and South Shore Healthcare Center.

Additional Nursing Work History with same duties as described above: Licensed Practical Nurse

Americare Staffing Services of Illinois

July 2001 to July 2001

LPN Charge Nurse

JB Johnson Nursing and Rehabilitation Center - Hyattsville, MD September 1999 to January 2000

Quality nursing care to a diversified population.

LPN (Licensed Practical Nurse)

JB Johnson Nursing and Rehabilitation Center - Washington, DC May 1997 to September 1999

Long Term Skilled care facility, Charge Nurse

LPN (Licensed Practical Nurse)

Foulk Manor South Nursing Home - Wilmington, DE

1995 to 1997

Hillside Nursing and Rehabilitation Center

LPN (Licensed Practical Nurse)

King Manor Care and Rehabilitation - Long Branch, NJ 1993 to 1995

Imperial Care Center

Medical Rehabilitation and Care Center

Westwood Hall


Unit Supply Sergeant

U.S. Army

June 1981 to October 1991

Principal advisor to the commander on all issues related to the enlisted personnel force; provided general supervision over assigned enlisted personnel; prepared enlisted personnel of the organization to deploy in support of mission requirements, and exercised the necessary leadership to provide and sustain a mission-ready workforce for the commander. Responsible for millions of dollars of equipment. Squad leader, various military awards, and medals, accommodations awards and certificates, leadership schools. Unit Armorer, responsible for millions of dollars for the rediness of company Battle equipment and ammunition. Desert Storm Veteran, and Panama Conflict. Education

Fulltime Student in Human Services Addictions Studies Milwaukee Area Technical College - Milwaukee, WI

September 2015 to Present

Fulltime Student in Nursing

Kennedy King College - Chicago, IL

January 2001 to January 2003

Fulltime student in Nursing

University of the District of Columbia - Washington, DC September 1997 to June 2000

Diploma in Practical Nursing

Monmouth County Vocational School of Practical Nursing Long Branch - Long Branch, NJ 1993

High School Diploma in Science

Long Branch High School - Long Branch, NJ

September 1977 to June 1980


• In-depth knowledge of practical nursing theory and practical

• Developing rapport with physicians, staff, and patients

• Proven record of reliability and responsibility

• Ability to remain calm and professional throughout critical incidents

• Relate well to people from a variety of cultures

• Outstanding communication and interpersonal skills

• Knowledge of dosage, medication and dosage calculation mathematically

• Profound ability of leadership and sense of responsibility

• Energetic and positive thinker

• Medical Terminology

• Unit Supply Specialist (US Army) 10 years

• Protection of people, facilities and animals

• Administration of medication, charting, EMs documentation and recordkeeping

• Interviewing skills, Health and welfare and safety of Humans ages 11 on up.

• Infection Control Training

• Crisis Intervention

• Pain Management

• Tube Feeding

• Vital Signs

• Transcription

• Medication Administration

• Critical Care Experience

• Social Work

• Experience Administering Injections

• Caregiving

• Hospital Experience

• Medical Records

• Patient Care

• EMR Systems

• Home Care

• Hospice Care

• Group Therapy

• Management

• Administrative Experience

• Case Management

• Medical Office Experience

• Crisis Management

• Supervising Experience

• Laboratory Experience

• Program Development

• Behavioral health

• Dementia care

• Documentation review

• Addiction counseling

• Customer service

• PTSD Care

• Time management

• Mental Health Counseling

• Microsoft Excel

• Interviewing

• Microsoft Word

• Developmental disabilities experience

• Bookkeeping

• Front desk

• Microsoft Access

• Windows

• SharePoint

• Motivational interviewing

• Typing

• Communication skills

• Intake

• Discharge planning

• Negotiation

• English


• English - Expert

Military Service

Branch: Army

Rank: Sergeant/E5

June 1981 to October 1991

Unit Supply Sergeant Specialist


Various awards


United States Army

June 1981

10 years of awards, medals and achievements.

Certifications and Licenses

CPR Certification

April 2019 to Present

Life and rescue skills for adults, children and babies. First Aid Certification

April 2019 to Present

Emergency and minor treatment interventions.

Medication Administration

January 1993 to Present

Administration of medications, orally, intravenously, intramuscular, intradermal, subcutaneous. Diabetic therapy, oxygen therapy, IV therapy, rectal and vaginal, gastro feedings, ostomy care, Nasal feedings, catheter care and suture removals, trauma care. Fire Safety

January 2017 to Present

Safety of people and


Certified Medication Aide

Secret Clearance

Top Secret Clearance


January 2022 to Present

AED Certification


BLS Certification

Guard Card


Licensed Psychiatric Technician

Armed Security License

Certified Medication Technician

Certified Case Manager

Compact State Nurse License

Certified Safety Professional



Home Health Aide Skills — Highly Proficient

July 2020

Providing care to patients in a home setting

Full results: Highly Proficient

Management & Leadership Skills: Impact & Influence — Highly Proficient September 2020

Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Highly Proficient

Work Style: Reliability — Highly Proficient

August 2019

Tendency to be dependable and come to work

Full results: Highly Proficient

Active Listening — Proficient

July 2020

Actively listening and appropriately responding in conversations Full results: Proficient

Case Management & Social Work — Proficient

July 2020

Prioritizing case tasks, gathering information, and providing services without judgment Full results: Proficient

Work Style: Conscientiousness — Highly Proficient

July 2020

Tendency to be well-organized, rule-abiding, and hard-working Full results: Highly Proficient

Clinical Judgment — Proficient

March 2019

Measures a candidate’s ability to assess a patient's condition and implement the appropriate medical intervention.

Full results: Proficient

First Aid — Proficient

September 2020

Treating common medical emergencies

Full results: Proficient

Youth program counselor — Proficient

December 2020

Leading, communicating with, and supporting youths Full results: Proficient

Caregiver fit — Proficient

January 2021

Measures the traits that are important for successful caregivers Full results: Proficient

Teamwork: Interpersonal skills — Highly Proficient July 2020

Resolving disputes, solving team problems, and understanding nonverbal cues. Full results: Highly Proficient

Nursing assistant skills — Proficient

January 2021

Providing nursing aid to patients using knowledge of relevant equipment and procedures. Full results: Proficient

Customer focus & orientation — Highly Proficient

May 2021

Responding to customer situations with sensitivity Full results: Highly Proficient

Work style: Reliability — Proficient

October 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Case management & social work — Highly Proficient

April 2022

Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teams

Full results: Highly Proficient

Youth program counselor — Proficient

December 2020

Leading, communicating with, and supporting youths Full results: Proficient

Security guard skills — Proficient

March 2022

Assessing risks, enforcing security standards, and handling complaints Full results: Proficient

Nursing assistant fit — Proficient

July 2020

Measures the traits that are important for success for nursing assistants. Full results: Proficient

Workplace safety — Highly Proficient

December 2018

Measures a candidate's ability to employ accident prevention strategies to avoid accidents and injuries.

Full results: Highly Proficient

Supervisory skills: Interpersonal skills — Proficient June 2019

Maintaining productive team relationships by identifying conflict and settling disputes. Full results: Proficient

Protecting patient privacy — Proficient

April 2022

Understanding privacy rules and regulations associated with patient records Full results: Proficient

Nursing assistant skills — Expert

April 2022

Providing nursing aid to patients using knowledge of relevant equipment and procedures Full results: Expert

Patient-focused care — Highly Proficient

April 2022

Responding to patient concerns with sensitivity

Full results: Highly Proficient

Workplace safety — Highly Proficient

April 2022

Using safe practices at work

Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.


Zeta Phi Beta Sorority Inc.

January 2000 to Present


Chi Eta Phi Sorority Inc.

September 1997 to Present


Additional Information

Flexible, honest, dependable, conscientious, disciplined, team player, leadership abilities, motivator, attention to detail.

Contact this candidate