Administrative Assistant Customer Service
Resume:
Oshaunda McKinney
Experience
Administrative Assistant
The Mississippi School of Mathematics & Science
Administrative support to Director of Academic Affairs. Managed the budget for the Office of Academic Affairs. Ensured that highly privileged and sensitive information regarding the school district and individual students’ information is maintained in a confidential manner. Maintained knowledge of students’ absences and referrals throughout the school day; issuing tardy slips and consequences/disciplinary actions as needed. Served as the telephone receptionist answering phones, routing calls, and taking and distributing messages. Performed other duties/tasks as requested by the Director.
Dispatcher
Lowndes County 911
2020 - 2021
High stress environment upon 12-hour shifts.
Answering emergency phone calls. Managed multi-screen system while utilizing computer skills. Providing precise detail occurrence of each emergency call in the case file. Utilizing national database for vital information and accurately inputting updated information. Displayed discretion of all cases and any information pertaining to the county. Dispatched first responders, accordingly, while receiving the next call and responding to all units on and off scene.
Administrative Assistant/Coordinator
Sodexo
2015 - 2019
Administrative support to General Manager and point of contact. Scheduling meetings, developing agendas, preparing reports. Coordinating logistics, set-up/breakdown. Excellent time-management. Preparing and maintaining project plans, budgets, and staffing requirements. Communicated with internal and external clients. Strong ability to prioritize. Worked independently and with my team. Superb attention to detail and working well under pressure.
Service Manager
Wells Fargo
Atlanta, GA
2008 - 2012
Experienced banking and financial background opening accounts and cross sale opportunities. Supervised Customer Service Representatives. Made decisions and resolved issues related to customers, colleagues, and staffing requirements. Collaborate and consult with internal partners, relationship managers and colleagues to ensure customer satisfaction. Mentor and guide talent development of direct reports and assist in hiring talent. Organized, multi-tasking, and prioritizing skills.
Education
AUBURN UNIVERSITY
Bachelor of Science
College of Human Sciences
2003
Contact
2415 Washington AV
Columbus, MS 39701
USA
***********@*****.***
Skills
• HIGHLY ORGANIZED
• VERY INDEPEDNT EMPLOYEE
• FLEXIBLE & ADAPTABLE
• RELIABLE
• EXPERIENCED IN LEADERSHIP AND ADMINISTRATION
• SCHEDULER
• COMMUNICATION SKILLS
• EFFICIENT
• EFFECTIVE
• RECRUITER
• PURCHASING
• ACCOUNTING
• PAYABLES/RECIEVABLES
• FINANCE EXPERIENCE
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