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C **/**** - 2021 +

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C 05/2019 - 05/2020 +

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EXPERIENCES

Senior Program Manager/Employee Experience Manager 24/7 Services Canada

Candiac, Canada

A placement agency specializing in pharmacy replacement, 24 7 Services creates the link between professionals and their reserves Lead, handle, and coach a large French Pharmacist community and staff experience to increase engagement and deliver the best technology and brand experience in Quebec, France

Manage and implement new recruitment processes and increased positions by 40% within two months while Track implementation progress and report back to management, fixed price Ex: Traffic improved, and web ranking soared by over 100% in two months)

Drive Talents retention, reduce churn, increase Talent satisfaction and identify touchpoints that cause friction, so they can remove them and enhance the employee and contractors' journeys and identify opportunities for continuous improvement Evaluate risks change management, cost structures and budgetary impact of the proposed changes, facilitate and monitor performance with data and metrics to drive organizational risk and compliance while developing the company strategy roadmap Customer and Sales Experiences Manager, Senior Project Manager EXPERTUS, AN IBM COMPANY

Montréal, Canada

Expertus is a leader in the Canadian FinTech industry, providing innovative payment platforms to the worldwide financial community ecosystem.

Expertus has offered distinctive capabilities to financial institutions, investment managers, corporate, regulatory agencies, and market infrastructures since 2001.

Guide client communication and relations by developed and maintaining relationships with over 50 financial organizations, banks, and companies

Solve the customer's problems/issues by fixing maintenance, collaborating with management with a new operational interaction model, which increased happiness by over 80%

Hire and handle a large team with new employees more than 19 people 10 developers, three marketing, one manager, one coordinator, and four communication) and motivated them to reach initial goals Experience expanding manager focus (team) to business focus (department) and be solution-oriented when encountering current and future team challenges

Implement a clearly defined success plan to expand product adoption and grow relationships with existing customers” Secure an additional $20 million net profit for the company through outstanding programmatic performance & customer relationship management

Manage the customer relations, operations, contracts by fixing price and, maintenance and financial decision-making of $36 million in projects in 2 years

Senior Change project and Engineering Manager

Expertus Technologies

Montréal, Canada

Expertus, an IBM Company

Contributed in growing the company headcount from 50 to 150 Demonstrated ability to context switch and multi-thread parallel priorities/responsibilities Built and lead customer voice by implementing effective leadership communication techniques, tools, and processes Boost revenue by $5M through the relentless pursuit of practical user experience and successful customer relationship management Leverage $132k budget to reduce customer experience misses 75% Develop national training for 50 employees Sales, developers, service professionals, staff development, coaching) Manage company-wide software change and reviewed digital risk management protocols of our client base utilizing advanced project management tools, reducing operational deficiencies by 60%

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PAULINE MINKOUE

Senior Project Manager

1-438-***-**** aduhxg@r.postjobfree.com

https://www.linkedin.com/in/pauline-m-1b54078b/ Montreal, Canada C 06/2014 - 04/2019 +

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C 09/2011 - 2014 +

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C 2009 - 02/2014 +

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C 2018

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C 06/2015

C 09/2012 - 2013

C 2001 - 2004

EXPERIENCES

Owner and CEO

CHERISH

Paris; France

Cherish provides proactive solution recommendations to increase organizational performance and growth. Cherish facilitates & evangelizes customized programs using agility Programs/workshops/events to build a culture that meets both social & economic goals. Business & strategy: Review, analyze and evaluate business processes, business systems, and user needs concerning business requirements

Business partner: Participates in implementing and maintaining systems: In the planning and coordination/project management— design and development of new strategies, new application releases, enhancements, and support of existing applications. Partakes in the implementation and maintenance of systems: VEOLIA, Capgemini, Thomas Cook, KPMG UK Silo-breaker: Change project management with the entire TC ecosystem, MOA, PO, developers, suppliers, partners Change Management facilitates the rapid and effective adoption of new processes and technologies for KPMG UK E-learning expedition and agility evangelist for VEOLIA, JLL, HEC Business School Agile Project Manager/ Delivery Management for Thomas Cook, Capgemini, VEOLIA, Capgemini Project Management O cer

VINCI Concessions

Rueil Malmaison, France

Vinci Concessions is a significant builder of infrastructure concessions and owner of a portfolio of operating Concessions. Vinci Concessions is involved in the development of transport infrastructure (roads, freeways, parking lots, rail links, airports) and public facilities,

Liaise with an international team Directors) in 27 country offices to compile monthly project reports and presentations Lead VINCI group change management worldwide program through SharePoint implementation Undertake day-to-day delivery VINCI group of Cooperate program by identifying sources of requirements, possible interfaces, and affected business stakeholder

Be in charge of change management by collaborating with our internal staff members and identifying and managing anticipated resistance by engaging and training directors. Coach managers and supervisors to improve implementation communication. Improve operational efficiency by 20% using application portfolio management best practices Bilingual Executive Assistant/ Events Manager/Travel Coordinator VINCI Concessions

Rueil-Malmaison, France

Vinci Concessions is a significant builder of infrastructure concessions and owner of a portfolio of operating Concessions. Vinci Concessions is involved in the development of transport infrastructure (roads, freeways, parking lots, rail links, airports) and public facilities,

Organize, lead and coordinate all the corporate events (than 100 people) Continual communication with VC leadership team on the ongoing development of these communication tools, using templates and best practices

Design and coordinate 2 annual travel industry summits Manage budgets of $1,000 000 for events and equipments Change Leader : With training onsite with feedbackS and improvement policies Employees, Clients and Partners) EDUCATION

Project Management certification

IO4PMTM

GPA

4.0 4.0

Sustainable Business and social impact certification HEC Paris Business School

Master in Business Administration specialising in Coaching and Entrepeneurship Cergy-Pontoise University

Bachelor 's degree in International Trade (with English and Spanish as study languages) Angers Unversity

C 2000 - 2001

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EDUCATION

College diploma (DCS) specialising in Economy and Social studies Lycée Estournelles de Constant

GPA

4.0 4.0

SKILLS

Agile: Scrum Handling large Teams Agile:Kanban Atlassian: Jira/Confluence Google Workspace Risks and change management FTE Filezilla Payments ecosystem Wire SWift ISO 200022 ITIL Agile methodology Agile:Scrum Mailchimp Lotus Notes Canva Microsoft Office Outlook Slack Google Analytics Salesforces Sharepoint Skype Wordpress Hubspot Mural Google suites Miro ContentSquare Monday Kahoot Hootsuite Prezi Wooclap SEO Social Media Management Zendesk Trello Google My business Office Vibes Content Constant Google My Business Hodjar Wix Wizishop ATS and Recruitment System Crello Content strategy Buiding websites Adobe toold Psychology market research Project Management NetPromotorScore CustomerEffortScore Customer SatisfactionScore Delivery Management Team Management MacOs Windows 7 Ubuntu SQL Monitoring AWS INfrastructure Infrastructure open banking SLA development experience Reporting tools Business development communication Customer Success Customer Experience Decision making

LANGUAGES

French

Native

English

Proficient

Spanish

Intermediate

MY LIFE PHILOSOPHY

Do the best you can until you know better, then when you know do better, do better Maya Angelou

MY BOOKS

The Alchimist

Paulo

COELHO

The Little

Prince

A. ST EXUPERY

Rich Dad Poor

Dad

Robert KIYOSAKI

MY BOOKS

The power of

now

Eckhart TOLLE

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