ZAINA KIRKPATRICK

aduhwj@r.postjobfree.com H: 704-***-**** 3760 Allen Road Dearing, GA 30808 Summary

To Obtain a position where I can utilize my 20 plus years of people-oriented experience, communications, and problem- solving skills. Experienced with working in fast paced environments and meeting deadlines and processing dates. Skills

Excellent analytical skill, time management & problem solving

Display reliability and work in a team setting

Strong verbal, written communication, interpersonal skills & Leadership Skills

Data entry skills

Excellent Time Management Skills

Interpersonal and written communication

Negotiation Skills

Self-motivated

Decision Making Skills

Data management

Staff development

Coaching and mentoring

Recruitment and selection techniques

Exceptional interpersonal communication

Customer service-oriented

Staff training/development

Relationship building

Deadline-oriented

Timeline management

Consistently meet goals

Organized

Brand Awareness Development

Strong Sales Closer

Persuasive Communication expertise

Prospecting and cold calling

MS Office proficient

Experience

Teleperformance:

Remote Customer Service Rep

6/11/2019 - Current

Verify Customer’s insurance is active with Wellcare

Confirm via phone/fax or email status of account to ensure no duplicate authorizations on file

Collaborate with different departments regarding the customers’ needs

Assist in Behavioral Health as needed

Good Work Staffing/Youth & Family

Service

Admin Assistant II

10/15/2018 – April 24, 2019

Prepare and evaluate all periodical bills for account receivables to be submitting to third party vendors.

Monitor and reconcile all over age accounts.

Organize all internal and external customer accounts and identify all collection issues and assist in appropriate resolution.

Ensure that cash receipts are processed in compliance with financial policies and procedures.

Monitor all outstanding balances and design various collection options to negotiate collections.

Credit Adjustments.

Process credit card and ACH payments as they are received. Black Ops

Black Ops Protection Agency LLC

HR Manager

02/2016 - 02/2017

Consults Legal counsel to ensure that the policies comply with federal and state law

Develops and maintains a Human Resource System that meets top management information needs

Identifies Legal requirements and Government reporting regulations affecting Human Resources functions and ensures policies, procedures and reporting’s are complying.

Studies Legislation, arbitration decision and collective bargaining contracts to assess industry trends

Recruits, interview, test, and select employees to fill vacant positions

Plans and conducts new employee orientation to foster positive attitude toward Company goals

Keeps record of personnel transactions such as hires, promotions, transfers, performance reviews and terminations

Coordinates Management training

Advices management on appropriate resolution of Employee relations issues due to Performance review, safety, and sexual harassment

Responds to inquiries regarding policies, procedures, and programs

Administer Performance review program to ensure effectiveness, compliance, and equity within the organization.

Contracts with outside suppliers to provide employee services, such as temporary employees, search firms or relocation services. Education and Training

Ashworth College Macon, GA

Central Piedmont Community College

American College School of Nursing

Bachelor of Science in Business Administration

1992

Central Piedmont High School Charlotte, NC

Diploma

1988

Contact this candidate