Travel Customer Service Auburn

KRISTI RODRIGUEZ

*** ***** **. ******, ******* **830

806-***-**** *******@******.***

Driven employee ready to both learn from and contribute to a hospitality centered organization. Considered hardworking, organized, and friendly, with strong communication skills and valuable experience.

EDUCATION

Bachelor of Science – Major: Hospitality Management, Minor: Business/Marketing

Auburn University // Auburn, AL // Expected May 2023

Dean's List Spring 2020 & Spring 2021; GPA: 3.75

SKILLS

Organization

Communication

Team Leadership/Relationship Building

Strategic Planning/Problem Solving

RELEVANT EXPERIENCE

Auburn Abroad Program

Student//Panama City, Panama//October 1st to October 9th, 2022

Studied international business in the Central American “telecommunications HUB” that is Panama. Visited over 10 organizations that are involved in international trade and business.

Omni Cares Internship

Sales/Convention Services Intern//Atlanta, GA//Summer 2022

Guided guests through the process of coordinating their event at The Omni Hotel at The Battery Atlanta. Focused on corporate events, conferences, receptions, etc. Also handled contracts and deposits for groups.

The Masters Tournament/Augusta National Golf Club

Server// Augusta, GA// April 2022, April 2023

Served guests at the famed Masters in an outdoor pavilion restaurant and hospitality facility

Applebee’s Grill + Bar

Server // Auburn, AL // October 2021 to September 2022

Attended to guests’ needs while creating a meaningful and unique experience for them via quality customer service

Camp Crestridge for Girls

Service Lead // Black Mountain, NC // Summer 2021

Planned and carried out three meals/day for 700+ campers; used invoice tracking tools; conducted inventory audits

Triple J Chophouse and Brew Co.

Lead Hostess // Lubbock, TX // July 2019 to January 2021

Managed front-of-house operations, handling reservations and take-away orders, answering customer questions, and organizing guest wait times while assigning staff rotation and cultivating positive guest relations

RELEVANT INVOLVEMENT

Kappa Kappa Gamma Sorority

Diversity, Equity & Inclusion Director

oPlan and execute programing/events designed to educate and inspire DEI initiatives for sisterhood

G.I.R.L.S. Academy

oAll day community outreach project working with middle school girls from lower socioeconomic areas around Auburn; Acronym: Girls, inspiring, respect, leadership, and service

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