IT Project Management/Data Management

Experienced professional supporting projects across large cross-functional enterprises as project manager, data management specialist and business analyst that has reported to and worked directly with ‘C’ level and other stakeholders. Strong focus on Enterprise Data Management, Master Data Management (MDM), Enterprise Data Warehousing, Enterprise Data Governance, Data Architecture, and Business Intelligence. Also, experienced managing projects in support of network integration, Cyber Security, Application Development, System Integration, PMO (Project Management Office), and ecommerce.

Excellent written and verbal communication skills, detail oriented, able to work independently. Strengths in managing and contributing to strategic enterprise goals. Strong analytical and problem-solving skills, with the ability to address facts, identify alternative approaches and provide recommended solutions to all levels of management.

Business Experience

Retail, Convenient Store Retail, Warehouse Distribution Centers, Supply Chain, Telecom, Internet Provider, Food Processing and Commodities Trading, Consumer Bankcard, Managed Healthcare (Health Insurance), Commercial Property & Casualty Insurance, Product Branding/Communications, Commercial Printing, and Energy/Utilities.

Technology Proficiencies

Microsoft Office Pro (Word, Excel, Access, Outlook, PowerPoint), MSProject Pro, EPMLive, Visio, MS Teams, SharePoint applications

Data mapping, data integration, Enterprise Data Warehousing, Master Data Management (MDM), data modeling, and reverse engineering of databases using DBArtisan, ERStudio, Erwin, and Toad data management tools.

SAP Hana/4 Information Steward module (Information Governance, Data Profiling, Data Lineage, Metadata Management, Data Cleansing, Data Profiling, Data Dictionary)

SAP Hybris eCommerce, Customer Service Manager (CSM) & Content Management

ServiceNow focus on ITSM; Service Management, Incident Management, Knowledge Management, Problem Management, Change Management, and Service Desk

Agile tools – JIRA, Azure

IT Senior Project Manager

Cincinnati Bell Technical Services (CBTS) September 2021– July 2022

Supporting the 7-Eleven/Speedway Network Transformation, Network Operations & Voice teams as an IT Project Manager. Providing data analysis and project management support to define & implement the strategy for rolling out Network Transformation capabilities for over 10,000 7-Eleven and Speedway stores. Complete replacement of store networking equipment and assessment along with recommended updates to store network capabilities.

Align synergies with multiple projects that support the integration of 7-Eleven’s purchase of Speedway.

The Network Transformation program replaces End-of-Life, Out-of-Support equipment at the Data Centers & over 10,000 fuel convenience stores across the U.S. & Canada. Transformation includes moving from T1 to Broadband, implementing VOIP, replacement of routers, network cabling, and other network gear and configuration to support the networks. Supporting the corporate goal of integrating the Speedway and 7-Eleven networks into one enterprise network.

Support of Procurement team to complete an RFP process in-flight with several vendors by providing current state budget with projected savings of over $30 million.

Facilitate In-Store Network design sessions with network engineering team to design a best of class for in-store retail fuel & convenience stores.

Facilitate collaboration with voice team for design of enterprise VoIP solution. Provide an interim solution for re-branding of stores that already have VoIP, connected to a different network than the enterprise solution will support.

Perform Project Management tasks, such as, project plans, project log, resource requests, weekly status, and a bi-monthly presentation to senior level management for the program.

IT Senior Project Manager

Apex May – August 2021

Assigned to The Kroger Co. within the PMO supporting Oracle RMS (Retail Management System) data integration, data migration/profiling, identifying data issues that are found sending to the new instance of the application from multiple legacy systems. Providing analysis and project management to define how to move forward with less issues regarding unclean data.

Lead the Change Control Board (CCB) as the CCB Manager. Utilizing Jira Change Management and vFire Change Management applications. Assessed and provided extensive changes to the workflow of the Change Management process. The assessment provided a savings of duplicate effort and successfully add quality and consistency to the process.

Developed Change Management documentation of the process and standards, providing users a step-by-step guide.

Provided Training and consulting to new hires to support the day-to-day activities of the Change Control process.

IT/Data Governance Project Manager

Apex April 2020 – October 2020

Provided Project Management & Change Management support to the ADM company, a Food Processing & Commodities Trading company. Assigned to the enterprise PMO supporting SAP Hana/4 Information Steward, data integration, data migration/profiling, Lead the Data Governance gap analysis of the DG framework, and Informatica implementation. Provided consulting, training, gap analysis for beginning stage data governance team and processes.

Worked closely with the data management executive providing presentations and materials for all projects at IT hands on meetings and C level management sessions.

Developed and maintained key project deliverables such as project plans and/or product backlog, scope documents, budget reports, resource allocations, status reports, communication plans, change management, risk, and issue management plans on a daily, weekly, monthly basis. Utilized MS Teams, SharePoint, Azure, Jira and MS Office tools to support a variety of PMO and enterprise output.

IT Project Manager/Cyber Security

Kforce (Humana) September 2018-September 2019

Assigned to Humana, Enterprise Information Protection Cyber Security group as an IT Project Manager supporting

vendor assessment and primary/secondary determination of third-party vendor risk assessment cloud-based services. Created RFP/RFI submitted to multiple vendors. Partnered with VP of Vendor Risk Relationship to assess and negotiate contractual services after determining primary and secondary vendors.

upgrade of enterprise use of Hitachi Psync Password Manager. Worked directly with vendor and negotiated additional support that was required to successfully upgrade from a Humana perspective.

implementation of Multi-Factor Authentication services to support external, non-Humana.

enterprise Crisis Management Authentication and support utilizing Azure as a new platform to Humana.

enterprise assessment and verification of end-point applications and/or services supporting security of Humana owned sites. Identified duplication, under use and outdated end-point protection. Reported results directly to senior VP group and Directors. Communicated weekly to CIO.

assessment of Humana sites to determine BOT site protected, analysis was completed with engineering and Enterprise Information Protection Security group to change BOT protection to determine if Akamai would be implemented to protect the site if the site was a login.

SQL Group Nesting & Naming Standardization – SQL Account Controls and implementation at enterprise level to close gaps of random processes that were being used.

Crisis Management Dark Site implementation supporting Humana in the event of a crisis identifying the process and method of notifying key subscribers, physicians, government parties of Humana’s plan of action and next steps.

Sr. Project Manager

Cincinnati Bell Technology Services (CBTS) April - September 2018

Assigned to Cincinnati Bell Network Operations (aka NOC) group as an IT Project Manager/Business Analyst supporting the Network Operational Command (NOC) Center, ServiceNow cloud-based application, ITIL framework and Metaswitch projects.

Organized and facilitated bi-weekly and monthly sessions for the Command Center and Service Management (ITIL) executive teams. These sessions were in support of continuous improvement for processes and Service Management.

Managed multiple projects in support of ServiceNow, ITIL process improvements, and Metaswitch capabilities.

Managed & contributed to an Incident Management job-aid which provided NOC agents important questions to ask customer when the customer reported a network outage or down situation. The job aid was very successful for the NOC, there were plans to do the same for other groups.

Managed and provided support for Incident Management, enhancements, defects, stories, requirements, and automated functionality of ServiceNow. Managed ServiceNow upgrade to the Kingston version. Continuously assessed and supported on-going updates to ServiceNow functionality.

Organized, managed, facilitated, and planned sessions for releases by having Release Prioritization, Pre-Release, and UAT group sessions which provided an avenue for the ITIL Function owners to provide input and continuous quality measures.

Sr. Master Data Management Business Analyst/Project Manager

Cincinnati Bell Technology Services (CBTS) August 2017-January 2018

Consultant at The Hillman Group as a Master Data Management, Business Analyst. Supported the first eCommerce enterprise site for the company.

Supported SAP Hybris eCommerce application as the system Administrator, Business Analyst and UAT Manager.

Managed the process that determined how multiple integrations points to Hybris, such as billing, third-party credit card service and customer service chat.

Utilized Atlassian JIRA to track issues, risks, story/use case boards, project performance, UAT cases, releases, and sprints on this hybrid Agile project.

Identified and documented data flow from multiple disparate systems where data was need for the SAS eCommerce system.

Sr. EDW Business Analyst

Cohesion (Consultant at Fifth Third Bank) December 2015-July 2016

Supported the Enterprise Data Warehouse (EDW) data management strategy. Primarily supported the implementation of a new consumer family and small business multi-card credit card products for a large financial institute.

Contributed and facilitated changes needed to the EDW to support the product implementation of the credit card products. Recommended & developed changes to data flow diagrams, DB2 data models, staging, fact, and dimension tables that provided data for reporting, decision services and consumed by many other systems and data marts.

Performed extensive data mapping using file layout copybooks to the staging environment, dimension, and fact tables in the EDW, as well as recommendations for data transformations to multiple systems that consumed and the EDW.

Sr. IT Project Manager

Ascendum (Consultant at Standard Register, Inc.) August 2014-December 2015

Managed multiple system integration, infrastructure, application development, application upgrade projects, Including Lync enterprise upgrade, TekSys Warehouse Management System integrating supporting a multiple warehouse distribution center consolidation and retire legacy system, commercial print facility consolidation, physical server moves, integration and retirement of multiple servers and SharePoint team site development.

Managed retirement of ADT time keeping and time clock system of hourly resources. Implemented integration to Taylor Communication time keeping system with iPads as time clock replacement with a savings of $10,000 monthly fee.

Change Management (Release Management) manager to support weekly change advisory board meetings and facilitation of emergency change requests to production systems. Analyzed and updated process documentation of Change Management process.

Lead Sr. IT Project Manager

TEKSystems (Consultant at Anthem Blue Cross Blue Shield) May-December 2013

Enterprise System Integration – Lead Project Manager managing several large projects that integrated 15+ disparate systems on a $4M enterprise project for a major managed healthcare (health insurance) corporation as a contract project manager.

Utilized “modified” Waterfall SDLC, PMI, and Lean methodologies to manage and collaborated a SOA implementation with system architect, data warehouse, enterprise applications, release management and development teams to support each system and enterprise team.

Demonstrated application and successful use of project management methodology and Lean process (Rationale), management tools (MS Project & PlanView), analysis and research tools, documentation tools, and reporting tools.

Successfully managed 3rd party vendor, Fitbit, in the integration analysis of connection issues by collaborating with multiple IT and Business teams to resolve portal, firewall and security issues.

Sr. IT Project Manager/Business Analyst

Great American Insurance, Information Technology, Cincinnati, OH October 2008-March 2013

Managed multiple high profile Enterprise Data Warehouse (EDW) projects that were directly integrated with the rollout of an in-house developed underwriter desktop (policy administration system) SOA based framework.

Provided leadership as the Lead Project Manager for the enterprise Master Data Management (MDM) program, the Kalido© MDM application rollout. Lead multiple projects within the MDM program as project manager implementing Product and Reference domain(s).

Provided and supported strategic roadmap of MDM in support of Enterprise IT & Information Management goals/scorecard.

Developed excellent vendor relationship with the primary vendor, Kalido, by negotiating on-site professional services and licensing contracts. Successfully negotiated a savings of 30K in licensing fees. Identified and fulfilled marketing agreement with Kalido by presenting a case study, “Best Practices: Orchestrating a Roadmap from Reference Data to MDM” at the MDM Summit, October 2012.

Presented “Carry It Forward: The Next Step in the Company’s Information Governance Strategy” at the Information Governance Summit, 2013.

PMO Liaison in support of the Project Management Office (PMO) developing and successful implementation of project management standards, MS Project Pro, MS Project Server, EPMLive. Designed a portal using SharePoint for the Information Management team as a repository for projects, data models, data flow diagrams and other artifacts.

Coached/mentored multiple levels of new employee project managers and interns.

Facilitated and lead a refactoring/reengineering task group to identify and prioritize enterprise refactoring initiatives to support the new policy administration system and data management goals.

Business Intelligence Consultant

Balanced Insight, Cincinnati, OH June -July 2008

Provided leadership and support for implementation of the Business Intelligence Office at a major energy company.

Developed and maintain project plans, scope documents, status reports, communication plans, and issue management plans.

Business Analyst Consultant

Surrex Solutions, Cincinnati, OH April -June2008

Provided analysis and delivery of standards and practices for a telecom company.

Provided business analysis of an existing system and employee workflow to support requirements for a planned system.

Sr. Data Administrator/Architect & Project Management October 1999 – December 2007

Anthem Blue Cross Blue Shield, Information Technology, Cincinnati, OH

Provided leadership and support as the lead Data Architect for Anthem Medical Management System (AMMS) data administration support. Designed & modified existing model, and generated DDL in collaboration with DBA team.

Provided leadership and support for design, development, and migration of Business Objects universes for multiple systems.

Reverse engineer of existing databases as requested. Updated metadata utilizing ERwin and DBArtisan.

Data Modeling and design of to support multiple projects.

Project Management -- Participated in the definition and shaping of projects to ensure they had the foundation to be successful from a data architecture perspective

Ongoing support of business units – Claims, (Medicare+ Choice, Medicare Supplement, Medicare), Customer Service,

Utilization Management (Facets & AMMS). Included data analysis, data quality testing, updating, and creation of metadata as well as a clear understanding of the business.

Lead assessment of data administration standards and policies, as well as metadata content surrounding enterprise systems.

Participated in determining approach, functional design and technical design of interfaces and extensions to support business requirements for the Facets system.

Published data models on intranet site. Provided an annual/bi-annual savings of extensive time and monetary value, that at one time was spent printing, distributing to 400+ associates in the mid-west region.

Participated in GPTW (Great Places to Work) Communication Action Team (CAT) for AIMS program.

Participated in development of Virtual Team Communications curriculum.

Contributed to the Email Etiquette corporate brochure developed by the Corporate Communication Team.

Sr. IT Project Manager October 1998-August 1999

Media Consulting, Inc., CBT Development Organization-Technical Group, Dayton, OH

Human Resource Management responsibilities for team of developers, instructional designers, course reference developers, graphic artists, editors, and testers.

Responsible for department budget, which included salaries, procurement of technical hardware and software, office equipment, & contractors.

Project Manager for development through deployment of Computer Based Training (eLearning) for National Education Training Group© (NETg). Course content included Netscape, Cisco certification (CCNA—Routing & Switching, BCRAN – Building Cisco Remote Access Networks, CCDA – Routing & Switching, CCSP – Cisco Network Security, CCIP – Communications & Services Certification), Novell Netware certification, Unified Modeling Language (UML), Server-Side JavaScript, SONET and CORBA. Typically, four to twelve projects at various phases of the software development life cycle (SDLC).

Designed, developed, and implemented ‘best practice’ standards for instructional design, graphics, editing, reference documentation, help file development and functional testing.

Negotiated contracts and was responsible for determining outsourcing requirements. Procured Subject Matter Experts (SME) vendors to evaluate technical accuracy of training content, developers, and editors to validate documentation.

Education and Professional Training

ITIL Foundation Certification course

Certified Scrum Master, MaxTrain, Mason, OH

Agile Boot camp, Cohesion

PMI-PMP Certification Prep, MaxTrain, Mason, OH

DW2.0, Data Warehouse Architecture Certification, Inmon Institute

Six Sigma, White Belt

Systems Analysis, Miami University

Professional Speaking Engagements

MDM Summit – Presented a case study “Best Practices: Orchestrating a Roadmap from Reference Data to MDM”, October 2012.

Information Governance Summit – Facilitated a workshop, “How to Incorporate BYOD and Employee Efficiency into an Information Governance Plan”. Presented a case study, “Carry It Forward: The Next Step in the Company’s Information Governance Strategy”, participated on the “Ask the Experts” panel, March 2013.

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