Customer Support Service Coordinator

Philip David Haymond

*** ******** ******, ********, **

304-***-**** ~ *********@*****.***

PROFESSIONAL SUMMARY

Dedicated, hardworking professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Above average computer skills with the ability to learn and utilize all organizational programs.

SKILLS

Verbal communication

Attention to detail

Code compliance

Quality control

Team coordination and oversight

Punctual and dependable

Superior work ethic

WORK HISTORY

05/2021 To Present: Field Manager, Retail Direct,

Ensure all policies, processes, and procedures are followed to Retail Direct guidelines and expectations for all business formats.

Manage the relationship with client and store management and address any concerns or opportunities in the market.

Manage assigned market area productivity.

Contractor recruiting

Maintain contractor compliance with regards to equipment and dress code.

Daily store visit and audits

Assist stores and contractors with inquiries and complaints.

Preform site inspections for damaged claims submitted by customers, then submit to claims department for review.

Maintain company provided vehicle by documenting mileage and fuel usage. Also, maintain regularly scheduled preventive maintenance.

04/2018 To 05/2021: Lowes Home Improvement, Delivery Coordinator

Coordinate the delivery of goods and services between the company and customers.

Prepare orders and stage for delivery

Maintain daily and monthly records pertaining to delivery, product availability, department safety and equipment condition, and various procedural and operational categories.

Coordinate supply and delivery of goods from third party suppliers. 11/2002 To 10/2017: Mylan Pharmaceuticals, Lead Technician

Setup and operate production equipment in accordance with current good manufacturing practices and standard operating procedures.

Weigh materials and processed experimental batches from product development.

Write product development reports for submission to the FDA.

Maintain equipment and materials required for each dosage form. 08/1992 To 11/2002: Laboratory Corporation of America, Client Service Coordinator

Act as liaison between company and customer with respect to pricing, specimen collection and testing, supply usage, and courier service.

Upsell customers for increased testing and specimen submittal.

Maintain company provided vehicle, with respect to service and mileage reports. 05/1985 To 08/1992: Sales Support, Reliant Supply

Sales and customer support of gas and oil supplies for both producer and consumers.

In store sales as well as visitation of perspective customers.

Delivery, setup, and demonstrate supplies and equipment.

Installation of residential gas lines for consumers.

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