Grace K Chapman

**** ****** **** ** *** ****

aduhrk@r.postjobfree.com

505-***-****

SKILLS SUMMARY

Stoic, fast paced, and people oriented, eager to share experiences and capabilities achieved in many industries. 8+ years experience in customer service, 6 years experience in administration and data entry, 3 years experience in sales and retail. Others included; Food safety, CPR certification, training, and administration work specifically in the health care industry. PROFESSIONAL OFFICE EXPERIENCE

ALBUQUERQUE NEUROSCIENCE, INC. ALBUQUERQUE, NM

May 2013 -

August 2018 General Office Administration and Receptionist Abilities

• Set up pre-screening appointments for potential participants in clinical trials.

• Professional phone etiquette. (greetings, holds, call cycles, forwarding, taking messages, etc.)

• Data entry - Maintain paperwork and electronic filing systems for record keeping, correspondence, and storage.

• Follow up with study coordinators and doctors regarding patient recruitment updates.

• Greet persons entering the clinic. Determine reason for visit, collect and enter patient documentation and aid in the necessary completion of forms.

• Ability to research and understand general medical terms, medications, illnesses. Moreover, basic knowledge of psychiatric and neurological treatment including, medication, brain disorders and mental health. HOMEGOODS (TJX) ALBUQUERQUE, NM

August 2018 -

February 2020 Customer Service & Retail Experience

• Usage of interpersonal and social skills in the work environment. Display sincerity and professionalism while paying interest to individuals’ needs and concerns, as well as mutual respect toward colleagues and superiors.

• Exercise SHRINK protocol and furthermore relay information to loss prevention.

• Incorporate IT familiarity to operate registers, troubleshoot solutions for system failures, access P.O.S., and assist others with company website.

• Ensure reliability amongst employers and staff. Make use of schedules and calendars for time management, complete assigned task(s), collaborate and communicate with team members, volunteer shift coverage with or without sufficient notice i.e. emergencies and no shows.

• Advertising store card. Practice sales pitch and tone until confident, remind customers to sign up for store discounts and rewards, overhead announcements, and meet corporate goals and expectations. PROFESSIONAL REFERENCES

Mireya Medina, Business Operations Manager, Albuquerque Neuroscience, Inc. Phone #: 505-***-****

Ninette Jackson, Backroom Coordinator, Homegoods (TJX) Phone #: 505-***-****