Passenger Service Front Desk

609-***-**** ****.*****@******.*** Hamilton, NJ **629

SUMMARY

I'm a hardworking and passionate job seeker with solid organizational skills eager to secure an Entry-level Financial position. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills. A very gracious Front Desk Agent with undeniable customer service skills and dedicated to performing at high levels to meet guest needs and complete daily tasks. Ready to help the team achieve company goals.

SKILLS

• Attention to Detail

• Critical Thinking

• Teambuilding

• Decision-Making

• Self-Motivated

• Records organization and review

• Materials inspection

• Adept at performing analysis

• Corrective actions

• Performance testing

• Documentation and Reporting

• Issue Resolution

• Team Collaboration

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EXPERIENCE

Quality Control Specialist

Cenlar mortgage, VIA Aerotek Edison, NJ

05/2021 - 01/2022

• Recorded findings of the inspection process, collaborating with the quality team to implement corrective actions

• QC loan modification Agreement

• QC distinct types of loan modification such as VA, FHA Fannie MAE NJ Housing, and FREDDIE MAC

• Closed active bill and emailed foreclosure department to take further action

• Planned and implemented performance improvement and quality assurance programs

• Created and maintained several databases to track statistical data

• Addressed non-conformance issues, pausing production to correct errors

• Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies Front Desk Agent

via Chauncey Hotel and Conference Center Princeton, NJ. 03/2019 - 01/2021

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• Handled 20 calls per day to address customer inquiries and concerns

• Used internal software to process reservations, check-ins, and check-outs

• Confirmed important personal and payment information for compliance with security and payment card industry standards

• Greeted visitors and customers upon arrival, helped, and answered questions to build rapport and retention

Passenger Service Agents

Menzi Aviation Newark, NJ

12/2016 - 10/2017

Hi, I'm Antonella Chery.

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• Oversaw ticketing, gate, and ramp services

• Prepared variety of different written communications, reports, and documents

• Worked with customers to understand needs and provide excellent service

• Used Microsoft Word and other software tools to create documents and other communications

• Maintained excellent attendance record, consistently arriving to work on time EDUCATION AND

TRAINING

Bachelor of Science: Business Administration, Finance Thomas Edison University, Trenton, NJ

09/2022

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Finance Certification

Thomas Edison State University, Trenton, NJ

09/2022

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LANGUAGES

Professional

LANGUAGES

Haitian Creole:

Full Professional

French:

Limited

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